Digital Self-Service for BPOs
Accelerate digital transformation by providing a profitable digital self-service solution to clients. Leverage modern self-service to stay competitive in a crowded marketplace and drive customer loyalty.
Zappix automation reduces costs while improving customer service. Innovative business models create a win/win for BPO providers and customers.
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Direct Benefits for BPOs:
Zappix business model reduces the cost of resolving consumers’ calls and lets BPOs charge for self-service interactions
Competitive Modern Portfolio
Stay ahead of the competition by offering the most advanced, field-proven, self-service solutions
Automate Tedious Tasks
Reduce agent burnout from tiresome, tedious interactions and free agents up to focus on more complex interactions, increasing agent engagement
Faster Scaling & Onboarding
Effective automation reduces the amount of new hires needed during seasonal ramp ups
Improve Customer Experiences
Diverse offerings make BPO portfolios more valuable to clients and prospects
Increase Revenues for Your Customers
Add up-sell opportunities within Zappix’s solutions during or after interactions