BPO
Digital Self-Service for BPOs
Accelerate digital transformation by providing a profitable digital self-service solution to clients. Leverage modern self-service to stay competitive in a crowded marketplace and drive customer loyalty.
Profitable Self-Service
Zappix automation reduces costs while improving customer service. Innovative business models create a win/win for BPO providers and customers.
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Direct Benefits for BPOs:
Profitable Self-Service
Zappix business model reduces the cost of resolving consumers’ calls and lets BPOs charge for self-service interactions
Competitive Modern Portfolio
Stay ahead of the competition by offering the most advanced, field-proven, self-service solutions
Automate Tedious Tasks
Reduce agent burnout from tiresome, tedious interactions and free agents up to focus on more complex interactions, increasing agent engagement
Faster Scaling & Onboarding
Effective automation reduces the amount of new hires needed during seasonal ramp ups
Improve Customer Experiences
Diverse offerings make BPO portfolios more valuable to clients and prospects
Increase Revenues for Your Customers
Add up-sell opportunities within Zappix’s solutions during or after interactions
Win/Win for BPOs
Reduce Agent Burnout
Let self-service automation handle the tiresome, repetitive, low-skill tasks that burnout agents and let them focus on the high-empathy calls where their skills and expertise are most valuable.
Lower Costs
Automated Visual IVR interactions deflect calls away from live agents and by increasing call containment rates to let BPOs handle higher volumes at lower cost.
Simple, Secure Compliance
Automated Zappix solutions like our Payment Bot complete highly-regulated interactions safely and securely with no risk of human error to make compliance fast and easy.
Cloud-based Zappix SaaS solutions benefit BPOs at every step of the caller journey:
Prevent before the call, Deflect during the call, & Accelerate live agent interactions
Prevent
Before the call is placed
Zappix Mobile On-Demand solutions are available to callers through any digital channel. This availability increasingly reduces inbound call volume over time. Make the impact go further by pushing information at the right time with Zappix messaging and shift callers to digital channels for future experiences.
Deflect
Before callers reach live agents
Bring Zappix digital & visual self-service to the voice channel with Visual IVR integrated right on top of traditional IVR trees. Free agents to focus on the complex calls where their skills & empathy matter by automating customer service with high resolution rates.
Accelerate
During live agent interactions
Significantly reduce average handle time (AHT) if callers reach live agent conversations by collecting data using Zappix digital forms before or during calls. Maximize time spent on hold by giving callers the ability to submit important information and verify their identity or account information. Information gathered by Zappix services is automatically forwarded to live agents when they pick up a call.
