Tracking Services

Simplify a complex shipping and logistics process with easy to use self-service capabilities.
Zappix Visual IVR

Actively Connected

Customers instantly monitor shipment status and logistics and services providers automatically send personalized, timely updates to reduce calls to live agents and cut contact center costs.
Automates repetitive, non-revenue generating inbound calls
Automates, timely outbound updates for customers
Reduces Average Handle Time (AHT)
Lowers contact center costs by reducing calls to agents
Improves customer experience
tracking services process

1. Call IVR

2. Select Visual IVR

3. Automated Service

Revolutionary Zappix technology turns customer service interactions into state of the art self-service experiences, smoothly guiding callers directly to the answer they need. Let customer see exactly where their shipment is in the delivery process, manage details concerning various deliveries, view invoices for every booking, and more.
Frictionless e-comm Self-Service experiences consistently earn Net Promotor Scores (NPS) over 85, and successfully resolve almost every customer service call forwarded to them. Fast, successful, and enjoyable interactions increase customer satisfaction and loyalty, growing Customer Lifetime Value (CLV) as a result.
Zappix Visual IVR
Zappix Visual IVR
Don't just wait for customer service calls before informing customers. Reach out to customers proactively to help them stay up to date on delivery locations and critical information.
Zappix intelligent Outbound Engagement solutions reach out to customers at exactly the right time through whatever channels create the best results. Automatically send targeted messages through SMS, email, robo-calls, and other digital channels. Intelligent retry logic bots learn which channels and contact details work well and automatically make sure customers get the right message.
Zappix Visual IVR

Keep customers connected to their shipment bookings through automated messages and lightning fast visual solutions.

Port Arrival Shipment Text
no coding required to use zappix studio

Targeted Banners

Add promotional banners to your Visual IVR and On-Demand Apps to increase revenue while the Zappix Tracking Services solution streamlines customer care and increases customer satisfaction.
Specify various triggers so your banners target the perfect customer or prospect to add value to their interaction and increase sales. Change out promotional campaigns on the fly with the best in class drag-and-drop Zappix Studio and publish your newly designed banners instantly thanks to cloud-based Zappix systems.

Survey Engine

In today's customer-centric landscape understanding the voice of the customer is critical to commercial success. Get to know your consumers with instantly available, painless surveys.
Every Zappix Visual IVR interaction concludes with an NPS survey designed to connect your development teams directly to customer insights. Open responses give consumers the opportunity to identify the best aspects of your customer experience, and highlight areas of improvement to help build the perfect CX.
Zappix Visual IVR

Resources

Zappix Visual IVR
Logistics
Fact Sheet
Zappix Publisher Logo (small)
Power Of Visual IVR
Zappix Publisher Logo (small)
Visual IVR
Overview
Zappix Visual IVR
Fact Sheet