LOGISTICS & SERVICES

Tracking Services

Simplify a complex shipping and logistics process with easy to use self-service capabilities.

Actively Connected

Customers instantly monitor shipment status and logistics and services providers automatically send personalized, timely updates to reduce calls to live agents and cut contact center costs.

Automates repetitive, non-revenue generating inbound calls

Automates, timely outbound updates for customers

Reduces Average Handle Time (AHT)

Lowers contact center costs by reducing calls to agents

Improves customer experience

Download The Fact Sheet

1. Call IVR

2. Select Visual IVR

3. Automated Service

Visual IVR

A faster, better, and more efficient experience for customers calling into your contact center.

Revolutionary Zappix technology turns customer service interactions into state of the art self-service experiences, smoothly guiding callers directly to the answer they need. Let customer see exactly where their shipment is in the delivery process, manage details concerning various deliveries, view invoices for every booking, and more.
Frictionless e-comm Self-Service experiences consistently earn Net Promotor Scores (NPS) over 85, and successfully resolve almost every customer service call forwarded to them. Fast, successful, and enjoyable interactions increase customer satisfaction and loyalty, growing Customer Lifetime Value (CLV) as a result.

Outbound Engagement

Connect with your customers through the best channel available at the best time possible.

Don’t just wait for customer service calls before informing customers. Reach out to customers proactively to help them stay up to date on delivery locations and critical information.
Zappix intelligent Outbound Engagement solutions reach out to customers at exactly the right time through whatever channels create the best results. Automatically send targeted messages through SMS, email, robo-calls, and other digital channels. Intelligent retry logic bots learn which channels and contact details work well and automatically make sure customers get the right message.

Targeted Banners

Add promotional banners to your Visual IVR and On-Demand Apps to increase revenue while the Zappix Tracking Services solution streamlines customer care and increases customer satisfaction.
Specify various triggers so your banners target the perfect customer or prospect to add value to their interaction and increase sales. Change out promotional campaigns on the fly with the best in class drag-and-drop Zappix Studio and publish your newly designed banners instantly thanks to cloud-based Zappix systems.

Survey Engine

In today’s customer-centric landscape understanding the voice of the customer is critical to commercial success. Get to know your consumers with instantly available, painless surveys.
Every Zappix Visual IVR interaction concludes with an NPS survey designed to connect your development teams directly to customer insights. Open responses give consumers the opportunity to identify the best aspects of your customer experience, and highlight areas of improvement to help build the perfect CX.

Keep customers connected to their shipment bookings through automated messages and lightning fast visual solutions.

Resources

E-Books

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The Power of Visual IVR

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Four Pillars of Successful Visual IVR

White Papers

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Zappix Fact Sheet

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Logistics & Services Fact Sheet