Tutorial & FAQ

Provide customers with an On-Demand knowledge base and tutorials available when they need, wherever they need.
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Premier Guidance

User-friendly, easy to use solutions reduce the need to contact the Logistics & Services contact center. Keep content always up-to-date thanks to the ease of updating and instant publishing of Zappix Studio.
Lowers contact center costs by reducing calls to agents
Easily build, update, and publish with Zappix Studio
Reduces Average Handle Time (AHT)
Improves customer experience
Targeted revenue growth opportunities
Revolutionary Zappix technology turns customer service interactions into state of the art self-service experiences, smoothly guiding callers directly to the answers they need.
Frictionless Tutorial & FAQ experiences consistently deliver helpful information through easy to navigate menus, detailed written guides, and powerful tutorial videos. Fast, successful, and enjoyable interactions increase customer satisfaction and loyalty, growing Customer Lifetime Value (CLV) as a result.
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Leverage expert knowledge and deep understanding directly into customer solutions with the best-in-class Zappix Studio tool.
Turn product knowledge and vision into concrete answers and helpful tutorials without any coding experience or the need to rely on your IT teams. User-friendly drag-and-drop interfaces make building a Visual IVR and On-Demand knowledge base incredibly easy. Instant publishing keeps your customers up to speed on any changes. Simple Zappix API capabilities make connecting to any CRM or third-party system completely painless.

Perfect for:

Instructional Videos

Help customers understand exactly what to do and how to do it. Leverage the full power of digital media to convey the most helpful messages as fast and easily as possible to maximize assistance.

Interactive Assistance

Enhance live contact center agents' capabilities with directly accessible answers. When agents interact with customer service callers, they can send callers instantly available FAQ options to convey solutions quickly.

Comprehensive FAQ

Intuitively connected Visual IVR and On-Demand menus let you present more detail and every answer needed in an easily navigated, simple to understand, effortlessly straightforward package.

Dynamic Information

Best-in-class Zappix Studio technology lets any employee update Tutorial & FAQ solutions without IT through convenient drag-and-drop technology and instantly publish new answers to customers.

Targeted Banners

Add promotional banners to your Visual IVR and On-Demand Apps to increase revenue while Zappix self-service streamlines customer care and increases customer satisfaction.
Specify various triggers so your banners target the perfect customer or prospect to add value to their interaction and increase sales. Change out promotional campaigns on the fly with the best in class drag-and-drop Zappix Studio and publish your newly designed banners instantly thanks to cloud-based Zappix systems.
no coding required to use zappix studio
Zappix Visual IVR

Survey Engine

In today's customer-centric landscape understanding the voice of the customer is critical to commercial success. Get to know your consumers with instantly available, painless surveys.
Every Zappix Visual IVR interaction concludes with an NPS survey designed to connect your development teams directly to customer insights. Open responses give consumers the opportunity to identify the best aspects of your customer experience, and highlight areas of improvement to help build the perfect CX.

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