LOGISTICS & SERVICES
Tutorials & FAQ
Provide customers with an On-Demand knowledge base and tutorials available when they need, wherever they need.
User-friendly, easy to use solutions reduce the need to contact the Logistics & Services contact center. Keep content always up-to-date thanks to the ease of updating and instant publishing of Zappix Studio.
Lowers contact center costs by reducing calls to agents
Easily build, update, and publish with Zappix Studio
Reduces Average Handle Time (AHT)
Improves customer experience
Targeted revenue growth opportunities
Download The Fact Sheet
A faster, better, and more efficient experience for customers calling into your contact center.
Revolutionary Zappix technology turns customer service interactions into state of the art self-service experiences, smoothly guiding callers directly to the answers they need.
Frictionless Tutorial & FAQ experiences consistently deliver helpful information through easy to navigate menus, detailed written guides, and powerful tutorial videos. Fast, successful, and enjoyable interactions increase customer satisfaction and loyalty, growing Customer Lifetime Value (CLV) as a result.
The cloud-based platform empowers users to create and modify Mobile On-Demand Apps in a blink of an eye.
Leverage expert knowledge and deep understanding directly into customer solutions with the best-in-class Zappix Studio tool.
Turn product knowledge and vision into concrete answers and helpful tutorials without any coding experience or the need to rely on your IT teams. User-friendly drag-and-drop interfaces make building a Visual IVR and On-Demand knowledge base incredibly easy. Instant publishing keeps your customers up to speed on any changes. Simple Zappix API capabilities make connecting to any CRM or third-party system completely painless.
Help customers understand exactly what to do and how to do it. Leverage the full power of digital media to convey the most helpful messages as fast and easily as possible to maximize assistance.
Intuitively connected Visual IVR and On-Demand menus let you present more detail and every answer needed in an easily navigated, simple to understand, effortlessly straightforward package.
Enhance live contact center agents’ capabilities with directly accessible answers. When agents interact with customer service callers, they can send callers instantly available FAQ options to convey solutions quickly.
Best-in-class Zappix Studio technology lets any employee update Tutorial & FAQ solutions without IT through convenient drag-and-drop technology and instantly publish new answers to customers.