Service Interruption Management
Dramatically ease the pressure on call centers during service interruptions. Deflect calls away from agents with easy-to-use self-service.
Automatic service updates maintain continuous communication between utility providers and their customers until service is restored. The solution improves customer satisfaction while reducing call center costs.
Average Call Containment rates over 80%
Lowers contact center costs by reducing calls to agents
Reduces Average Handle Time (AHT)
Improves customer experience
Automates tedious processes, freeing live agents
Download The Fact Sheet
1. Call IVR
2. Select Visual IVR
3. Automated Service
Inbound Digital Self-Service
Deflect calls away from contact centers and relieve pressure on live agents.
Zappix Visual IVR captures customer service calls during service interruption volume spikes or any time with a containment rate over 80%. Add end-to-end automation and self-service capabilities to any third-party IVR or backend system you already use with customizable APIs.
Frictionless Service Interruption Management experiences consistently earn Net Promotor Scores (NPS) over 85, and successfully resolve almost every customer service call forwarded to them. Fast, successful, and enjoyable interactions increase customer satisfaction and loyalty, growing Customer Lifetime Value (CLV) as a result.
Outbound Service Reminders
Deflect even more calls from your contact center by proactively providing the information customers want.
Reach out to customers to help them stay up to date on outage information and service restoration. Zappix intelligent Outbound Engagement solutions reach out to customers at exactly the right time through whatever channels create the best results.
Automatically send targeted messages through SMS, email, robo-calls, and other digital channels. Intelligent retry logic bots learn which channels and contact details work well and automatically make sure customers get the right message.
Lightning-Fast Customer Service
Modern customers demand fast, effective, self-service solutions. Put power back into your customers hands with automated service interruption maps & forms. Instantly provide the service your customers want while cutting costs.