
If customers decide to connect with a live contact center agent, Zappix makes sure the interaction is worth their time. The contextual Agent Dashboard and powerful collaboration tools give agents what they need to provide a successful service experience. When Zappix transfers users to a live agent, all the information they filled in with On Demand, and every path they explored through Multi Menu functionality is seamlessly transferred to agents. Customers never need to repeat their model number or reiterate information again.