Agent Dashboard

agent dashboard body image

If customers decide to connect with a live contact center agent, Zappix makes sure the interaction is worth their time. The contextual Agent Dashboard and powerful collaboration tools give agents what they need to provide a successful service experience. When Zappix transfers users to a live agent, all the information they filled in with On Demand, and every path they explored through Multi Menu functionality is seamlessly transferred to agents. Customers never need to repeat their model number or reiterate information again.

The Zappix Agent Dashboard empowers contact center agents with innovative collaboration tools to enhance the user journey. Geolocation, cobrowsing, video sharing, and other tools connect your agents directly to customers.

Every step of the user journey, and all information entered into Zappix Visual IVR platforms automatically appears in the Zappix Agent Dashboard when callers elect to transfer to a live call. Give contact center agents the information needed to succeed.

Innovative collaboration tools and information transferred from On Demand and Multi Menu empower contact center agents to solve the problem at hand more effectively and efficiently than ever before. Zappix decreases Average Handling Time (AHT) by 75% per call on average.

Agent Dashboard

agent dashboard body image

If customers decide to connect with a live contact center agent, Zappix makes sure the interaction is worth their time. The contextual Agent Dashboard and powerful collaboration tools give agents what they need to provide a successful service experience. When Zappix transfers users to a live agent, all the information they filled in with On Demand, and every path they explored through Multi Menu functionality is seamlessly transferred to agents. Never again will customers need to repeat their model number or reiterate information.

The Zappix Agent Dashboard empowers contact center agents with innovative collaboration tools to enhance the user journey. Geolocation, cobrowsing, video sharing, and other tools connect your agents directly to customers.

Every step of the user journey, and all information entered into Zappix Visual IVR platforms automatically appears in the Zappix Agent Dashboard when callers elect to transfer to a live call. Give contact center agents the information needed to succeed.

Innovative collaboration tools and information transferred from On Demand and Multi Menu empower contact center agents to solve the problem at hand more effectively and efficiently than ever before. Zappix decreases Average Handling Time (AHT) by 75% per call on average.