Multi Menu

[optimized] multi-menu-image-1240x852
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The next evolution of IVR is here — and it’s visual. Fully immerse your customers in Zappix Multi Menu functionality to leverage the full power of their smartphones. The Zappix cloud-based virtual app environment transforms antiquated IVR platforms into full visual menus. Apps are great, but no one wants to slow down their phone and clog their home screen with an app they may never use. Visual IVR provides the fast solutions users love from apps, without the need to actually download anything.

The Zappix Visual Experience empowers users with the tools to solve their own problems. Dynamic forms, API integration, smartphone technology, and other tools combine within Multi Menu to satisfy callers without involving live contact center agents.

The innovative Multi Menu self-service capabilities reduce the amount of calls involving live agents, saving money at contact centers. If callers do decide to connect with a live agent, the Zappix Agent Dashboard integrates with Multi Menu to lower average handling time (AHT) per call by 75%.

Users love Multi Menu. Zappix earns a score of 91 for ease of use on NPS surveys. Fast, easy to access answers satisfy callers and promote brand loyalty. Turn difficult complaints into thankful customers with the Zappix Multi Menu solution.

Use Cases

Utilities
real time utilities updates
Utilities

Real-Time Updates

Keep customers up to date on power outages and response times with targeted banners embedded in visual menus
Healthcare
browse healthcare records image
Healthcare

View Records

Securely browse and download medical records through visual menus with HIPAA-compliant security protocols
Insurance
insurance ivr use case image
Insurance

Manage Policies

Link policies and payments and manage multiple account holders from one menu
Retail
targeted retail banner image
Retail

Promotional Banners

Add specifically targeted promotional banners to any Multi Menu Visual IVR page

Multi Menu

[optimized] multi-menu-image-1240x852
Play Video

The next evolution of IVR is here — and it’s visual. Fully immerse your customers in Zappix Multi Menu functionality to leverage the full power of their smartphones. The Zappix cloud-based virtual app environment transforms antiquated IVR platforms into full visual menus. Apps are great, but no one wants to slow down their phone and clog their home screen with an app they may never use. Visual IVR provides the fast solutions users love from apps, without the need to actually download anything.

The Zappix Visual Experience empowers users with the tools to solve their own problems. Dynamic forms, API integration, smartphone technology, and other tools combine within Multi Menu to satisfy callers without involving live contact center agents.

The innovative Multi Menu self-service capabilities reduce the amount of calls involving live agents, saving money at contact centers. If callers do decide to connect with a live agent, the Zappix Agent Dashboard integrates with Multi Menu to lower average handling time (AHT) per call by 75%.

Users love Multi Menu. Zappix earns a score of 91 for ease of use on NPS surveys. Fast, easy to access answers satisfy callers and promote brand loyalty. Turn difficult complaints into thankful customers with the Zappix Multi Menu solution.

Real-Time Updates
Keep customers up to date on power outages and response times with targeted banners embedded in visual menus
Manage Policies
Link policies and payments and manage multiple account holders from one menu
View Records
Securely browse and download medical records through visual menus with HIPAA-compliant security protocols
Promotional Banners
Add specifically targeted promotional banners to any Multi Menu Visual IVR page