by Johnny Rosa | Oct 12, 2021 | Case Studies
Zappix Case Studies Arts & Crafts Retailer Visual IVR Drives Customer Satisfaction & Loyalty Problem The customer care team at one of the largest arts and crafts retailers in the U.S. had been utilizing a traditional IVR (Interactive Voice...
by Johnny Rosa | Oct 8, 2021 | Case Studies
Zappix Case Studies National Recovery Agency Increasing digitalization in the collections process Problem The National Recovery Agency identified a need to increase digitalization in their collections process. They looked to reduce barriers to payment...
by Johnny Rosa | Oct 8, 2021 | Case Studies
Zappix Case Studies Digital Health SaaS Provider Improving customer service by shifting common call types to visual self-service Problem The global leader and premier provider of digital health and wellbeing SaaS solutions and services wanted to deflect...
by Johnny Rosa | Oct 8, 2021 | Case Studies
Zappix Case Studies Logistics & Services Deflecting routine calls and deploying a dynamic FAQ solution Problem An international logistics corporation needed to deflect simple, routine calls away from agents. They also identified a need to build a...
by Johnny Rosa | Oct 7, 2021 | Case Studies
Zappix Case Studies eCommerce & Retail Deploying visual self-service for multiple call types Problem A global fashion and technology platform wanted to reduce costs and headcount in their contact center by deflecting calls away from agents to...
Recent Comments