Deflect, Prevent, & Accelerate Calls

Zappix Visual IVR deflects calls away from agents when consumers call your customer service line. On average, Zappix customers see over 50% of users arriving via digital channels after three months, preventing consumers from calling customer service entirely. For complex calls where consumers must speak with a live agent, Zappix smart forms and in-call support reduce AHT and accelerate CX to enhance CSAT & reduce costs.

• Cost Reduction — Zappix self-service solutions deliver end-to-end automation, reducing calls to live agents, as well as average handling time (AHT) to lower costs.

• Customer Satisfaction — Customers are happier using Zappix. Effective and efficient self-service solves problems quickly and easily through any digital channel.

• Revenue Growth Opportunities — Customers are happier using Zappix. Effective and efficient self-service solves problems quickly and easily through any digital channel.

• Improved KPIs — Lower AHT, increased CSAT, improved NPS scores, increased first call resolution (FCR), and shorter time to resolution.

• Agent Empowerment — End-to-end automation frees up agents to focus on complex interactions where their skills deliver the most value.