Visual Self-Service

For Talkdesk

Zappix automation reduces costs while improving customer service.

Capitalize on the power of modern tech. On average, Visual IVR handles as much traffic as four agents at the cost of just one.

Mark Pendergast

Sales, Zappix

For more information on pricing or other details, schedule a meeting with Mark (right) or contact Jake Weimar (jake.weimar@talkdesk.com).

Deflect, Prevent, & Accelerate Calls

Zappix Visual IVR deflects calls away from agents when consumers call your customer service line. On average, Zappix customers see over 50% of users arriving via digital channels after three months, preventing consumers from calling customer service entirely. For complex calls where consumers must speak with a live agent, Zappix smart forms and in-call support reduce AHT and accelerate CX to enhance CSAT & reduce costs.

 

  • Cost Reduction — Zappix self-service solutions deliver end-to-end automation, reducing calls to live agents, as well as average handling time (AHT) to lower costs.

  • Customer Satisfaction — Customers are happier using Zappix. Effective and efficient self-service solves problems quickly and easily through any digital channel.

  • Revenue Growth Opportunities — Customers are happier using Zappix. Effective and efficient self-service solves problems quickly and easily through any digital channel.

  • Improved KPIs — Lower AHT, increased CSAT, improved NPS scores, increased first call resolution (FCR), and shorter time to resolution.

  • Agent Empowerment — End-to-end automation frees up agents to focus on complex interactions where their skills deliver the most value.

Download the e-book:

Our goal at Zappix is to help our customers transform the user-journey during customer service interactions. Our work developing the best customer experiences in the industry has revealed four distinct pillars supporting our success:

Speed, Simplicity, Mobility, & Automation. 

Download Four Pillars ebook

Try the demo yourself!

Scan the QR code or
call this number:
+1 (617) 415-4838

Zappix Sales Training July 2021

0:05 — Zappix Overview

0:45 — Product Offering

1:55 — Visual IVR Demo

4:50 — Visual Self-Service Features

5:15 — Target Industries/Use Cases

5:40 — Customer Success Story

6:40 — Qualification & Discovery

6:50 — Sales Process

8:00 — Zappix Contacts

Recent Articles

Zappix Launches over 10 New Brands with Multiple Partners

Zappix Launches over 10 New Brands with Multiple Partners

Zappix, the leading Visual Self-Service solutions provider, is expanding its work with partners by launching over 10 new brands in November ahead of the busy holiday season for retail and winter spike for roadside assistance providers. The company’s partners largely deploy its flagship Visual IVR solution …

read more