Zappix automation reduces costs while improving customer service.
Capitalize on the power of modern tech. On average, Visual IVR handles as much traffic as four agents at the cost of just one.
Deflect, Prevent, & Accelerate Calls
Zappix Visual IVR deflects calls away from agents when consumers call your customer service line. On average, Zappix customers see over 50% of users arriving via digital channels after three months, preventing consumers from calling customer service entirely. For complex calls where consumers must speak with a live agent, Zappix smart forms and in-call support reduce AHT and accelerate CX to enhance CSAT & reduce costs.
Cost Reduction — Zappix self-service solutions deliver end-to-end automation, reducing calls to live agents, as well as average handling time (AHT) to lower costs.
Customer Satisfaction — Customers are happier using Zappix. Effective and efficient self-service solves problems quickly and easily through any digital channel.
Revenue Growth Opportunities — Customers are happier using Zappix. Effective and efficient self-service solves problems quickly and easily through any digital channel.
Improved KPIs — Lower AHT, increased CSAT, improved NPS scores, increased first call resolution (FCR), and shorter time to resolution.
Agent Empowerment — End-to-end automation frees up agents to focus on complex interactions where their skills deliver the most value.
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Our goal at Zappix is to help our customers transform the user-journey during customer service interactions. Our work developing the best customer experiences in the industry has revealed four distinct pillars supporting our success:
Speed, Simplicity, Mobility, & Automation.
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call this number:
+1 (617) 415-4838
Zappix Sales Training July 2021
0:05 — Zappix Overview
0:45 — Product Offering
1:55 — Visual IVR Demo
4:50 — Visual Self-Service Features
5:15 — Target Industries/Use Cases
5:40 — Customer Success Story
6:40 — Qualification & Discovery
6:50 — Sales Process
8:00 — Zappix Contacts
In a significant milestone achievement, Zappix, a leading provider of Digital Customer Engagement Service solutions, has been honored with the prestigious “Most Innovative Healthcare Company” award for 2023 by CXO Outlook® Magazine.
In the digital age, customers have come to expect more from businesses than ever before. They seek convenience, speed…
In today’s fast-paced business landscape, providing exceptional customer service is no longer a competitive advantage…