Utilities Fact Sheet

Benefits

On-Demand Customer Service is great for companies & customers:

  • Improved customer satisfaction
  • Automation frees up agents
  • Lower customer service costs
  • Reduced Average Handle Time (AHT)

Fact Sheet KPIs

Generic utilities iphone8

Try it
yourself:


utilities demo qr code


Try It Yourself

Or call
(617) 858-8449

Fact Sheet KPIs

Solution:

Zappix Service Interruption Management solution for utilities providers increases
customer satisfaction and reduces costs:

Service Interruption Management

Instant, automatic On-Demand Apps make reporting an outage fast and simple, and proactive updates provide continuous updates to customers looking for more information. Deflect calls away from the contact center and handle customer care surges with automated Zappix solutions.


Learn More

Service Interruption Management

Instant, automatic On-Demand Apps make reporting an outage fast and simple, and proactive updates provide continuous updates to customers looking for more information. Deflect calls away from the contact center and handle customer care surges with automated Zappix solutions.


Learn More

Principles

Cloud-based Zappix SaaS solutions are designed and developed around four key principles:

  • Speed — three-quarters of online customers expect help within five minutes
  • Simplicity — trim the weight of legacy processes from customer interactions and streamline solutions for improved CX
  • Mobility — 65% have a more favorable view of brands with a mobile-responsive customer service portal
  • Automation — 88% of customers expect a self-service option to be available

Zappix Products

Cloud-based products enable work-flow automation, rapid deployments, & seamless integration to IVRs & back-end systems:


Visual IVR

Visual IVR provides a faster, better, and more efficient experience for customers calling your contact center


On-Demand Apps

On-Demand Apps swiftly solve customer needs and deflect calls away from customer service agents


Outbound Engagement

Outbound Engagement connects with your customers through any channel at the best time possible


Agent Collaboration Tools

Agent Collaboration Tools convey context to customers and agents to create more successful resolutions


Analytics Suite

The Zappix Analytics Suite provides key insights for every level of business from operations to the C-Suite


Zappix Studio

Create and amend your solutions without coding with the best in class drag-and-drop Zappix Studio


Customer Service RPA

Customer Service RPA is purposefully built to provide the perfect amount of automation for self-service solutions


Survey Engine

Survey Engine captures more direct feedback from customers and turns those conversations into action



Visual IVR


On-Demand Apps


Outbound Engagement


Agent Collaboration Tools



Analytics Suite



Zappix Studio


Customer Service RPA



Survey Engine

/* Mobile Menu style */