Banking

Secure self service capabilities

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NPS Ease of Use Score
-
Fewer Seconds AHT
%
Call Containment Rate
%
Customers Return Directly
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Increase Self Service

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Reduce Calls to Live Agents

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Lower Costs at Contact Centers

Use Cases

Zappix Visual IVR

Lock Cards

Users can quickly lock and unlock credit cards to protect their account from identity thieves and hackers
banking account management image

Account Management

Freeze or unfreeze accounts, inspect balances, change passwords and more right from a smartphone
atm card requests

ATM Card Requests

Securely request a brand new ATM card
FAQs

FAQs

Answer complex and confusing questions with informative visual FAQs
store locator use case

Branch Locator

Connect customers to the nearest branch through geolocation capability
banking Video chat

Transaction Details

View check images, filing dates, and more

Always On

Quickly and consistently connect users to your enterprise with the Zappix Always On solution. Always On gives users a single point of entry for convenient customer care success.

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On Demand

Our continually mobile-oriented culture demands instant gratification. Solve customer problems immediately when users call IVR equipped with Zappix On Demand technology.

Multi Menu

The Zappix cloud-based virtual app environment empowers antiquated IVR platforms with full visual menus to transform the user journey and enhance customer satisfaction.

multi menu image

Banking

Banking

Secure self-service capabilities

banking empty overlay
Play Video

Increase Self Servce

Reduce Calls to Live Agents

Lower Costs at Contact Centers

mobile verticals icons
Lock Cards
Users can quickly lock and unlock credit cards to protect their account from identity thieves and hackers
Account Management
Freeze or unfreeze accounts, inspect balances, change passwords and more right from a smartphone
ATM Card Requests
Securely request a brand new ATM card
FAQs
Answer complex and confusing questions with informative visual FAQs and videos
Branch Locator
Connect customers to the nearest branch through geolocation capability
Transaction Details
View check images, filing dates, and more

Always On

Quickly and consistently connect users to your enterprise with the Zappix Always On solution. Always On gives users a single point of entry for convenient customer care success.

On Demand

Our continually mobile-oriented culture demands instant gratification. Solve customer problems immediately when users call IVR equipped with Zappix On Demand technology.

Multi Menu

The Zappix cloud-based virtual app environment empowers antiquated IVR platforms with full visual menus to transform the user journey and enhance customer satisfaction.