Fact Sheet

Fact Sheet

Enterprise Benefits

Zappix On-Demand Customer Service Solutions provide significant benefits & ROI:

  • Reduce costs — decrease in calls to live agents as containment rate increases
  • Improve satisfaction — effective and efficient self-service solves problems quickly and keeps customers happy
  • Empower agents — On-Demand Customer Service takes tedious, repetitive tasks off the hands of agents while Agent Collaboration Tools and Zappix contextual information modules help agents succeed
  • Increase revenue — turn customer care into a revenue opportunity with targeted promotional banners and upselling tools

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  • Reduce costs — decrease in calls to live agents as containment rate increases
  • Improve satisfaction — effective and efficient self-service solves problems quickly and keeps customers happy
  • Empower agents — On-Demand Customer Service takes tedious, repetitive tasks off the hands of agents while Agent Collaboration Tools and Zappix contextual information modules help agents succeed
  • Increase revenue — turn customer care into a revenue opportunity with targeted promotional banners and upselling tools

Cloud-based Zappix SaaS solutions are designed and developed around four key principles:

  • Speed — 75% of online customers expect help within five minutes
  • Simplicity — trim the weight of legacy processes from customer interactions and streamline solutions for improved CX
  • Mobility — 65% have a more favorable view of brands with a mobile-responsive customer service portal
  • Automation — 88% of customers expect a self-service option to be available

Fact Sheet KPIs

  • Speed — 75% of online customers expect help within five minutes
  • Simplicity — trim the weight of legacy processes from customer interactions and streamline solutions for improved CX
  • Mobility — 65% have a more favorable view of brands with a mobile-responsive customer service portal
  • Automation — 88% of customers expect a self-service option to be available

Zappix Products

Zappix provides On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement, and Robotic Process Automation (RPA).

The cloud-based solutions enable work-flow automation, rapid deployments, seamless integration to IVRs & back-end systems, and provide a comprehensive Analytics Suite.


Visual IVR

Visual IVR provides a faster, better, and more efficient experience for customers calling your contact center


On-Demand Apps

On-Demand Apps swiftly solve customer needs and deflect calls away from customer service agents


Outbound Engagement

Outbound Engagement connects with your customers through any channel at the best time possible


Agent Collaboration Tools

Agent Collaboration Tools convey context to customers and agents to create more successful resolutions


Analytics Suite

The Zappix Analytics Suite provides key insights for every level of business from operations to the C-Suite


Zappix Studio

Create and amend your solutions without coding with the best in class drag-and-drop Zappix Studio


Customer Service RPA

Customer Service RPA is purposefully built to provide the perfect amount of automation for self-service solutions


Survey Engine

Survey Engine captures more direct feedback from customers and turns those conversations into action



Visual IVR


On-Demand Apps


Outbound Engagement


Agent Collaboration Tools



Analytics Suite



Zappix Studio


Customer Service RPA



Survey Engine

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