Provide digestible patient education, enhance staff efficiency, and empower patients to stay engaged in their care and recovery.
Keep patients on schedule and connected to the care they need through visual appointment reminders, digestible care instructions and meticulous post procedure follow up to increase procedure success and patient satisfaction.
Throughout the week preceding an appointment, Zappix automated patient engagement alerts patients of what medication to take and where to pick it up, the importance of fiber and water intake, directions and parking information for their procedure location, reminders at scheduled intervals the day of their procedure, and a follow up message after the appointment with a health check-in or satisfaction survey.
Educate patients on the significance of procedures like ACL Reconstruction, knee arthroscopy, hip replacement, rotator cuff repair and others, ensuring they understand the importance of their recommended treatment.
Gastroenterology practices can leverage Zappix to effectively promote their services while simplifying the appointment booking process for patients. With a fully automated workflow, Zappix minimizes manual efforts for staff, streamlining administrative tasks and enhancing overall efficiency. By improving patient care and reducing referral leakage, Zappix contributes significantly to optimizing operational processes within gastroenterology centers, ultimately enhancing the quality of care provided to patients.
Track and analyze every step of the patient journey to understand which use cases get the most volume, where patients get stuck, and what they really think about their experiences.
Every interaction is tracked on Zappix platforms and presented using the intuitive Zappix analytics dashboard. Surveys automatically served at the end of visual experiences collect the voice of patients and give direct insight into what they care about. See what needs users access most often, and when different types of requests increase or decrease to get a complete understanding of your patients.
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Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.
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