See yourself build the future.

The Zappix visual revolution needs the right team.

At Zappix, we’re committed to making the customer service journey as user-friendly as possible. Our action-oriented, close-knit team of leaders, builders, and helpers are focussed on creating the best platform possible while helping each other grow and execute at the highest level.

Marketing Associate

Marketing

The Zappix Marketing Associate will develop, implement, and execute the company's marketing plans. You will operate at the center of the Zappix marketing strategy, working cross-functionally with both Leadership and the Direct & Partner sales teams to analyze and pivot company positioning and messaging tactics as needed.

Technical Business Analyst

Sales

Zappix is seeking a highly skilled and detail-oriented Technical Business Analyst to join our team. As the Technical Business Analyst, you will support the sales team during sales processes, collaborate with various stakeholders (customers and internal) to gather and analyze business requirements, translate them into technical specifications and statements of work (SOW), and facilitate the successful demos of Zappix portfolio solutions. We’re looking for someone who is technically savvy and commercially orientated, with good communication skills, both verbal and written.

Experienced Full-Stack Engineer

Engineering

Zappix is looking for a talented full-stack engineer with experience developing highly scalable architectures. Working in our team means dealing with some of the latest technologies available in the world. Constant developer growth and interesting projects developed from scratch are guaranteed.

Customer Success Manager

Customer Success

Customer Success Manager is a key part of our Customer Success organization. The CSM is the trusted advisor who will manage all aspects of the customer lifecycle. From deployment and product adoption to alignment with the customers’ long-term goals for their Zappix service. The role combines pre-launch project management responsibility with post-launch customer management – consulting with clients to help them utilize our state-of-the-art solutions for their best success and ongoing relationship management.

Project Manager

Customer Success

We’re looking for a customer-facing Project Manager (PM) who enjoys talking to customers, understanding their needs, and solving problems. This position is for someone who loves to create new solutions and resolve customer problems. The PM is the trusted advisor who will manage all aspects of the customer lifecycle. From deployment and product adoption to alignment with the customers’ long-term goals for their Zappix service.

Sales Manager

Sales

Come join a team bringing amazing new technology to the market as a Sales Manager driving sales across multiple verticals. The Sales Manager will be responsible for closing deals while remaining knowledgeable and up-to-date on the offering, market updates, and the competitive landscape.

Pre-Sales Engineer

Sales

Zappix is seeking a highly skilled and detail-oriented Pre-Sales Engineer to join our team. As the Pre-Sales Engineer, you will support the sales team during sales processes, collaborate with various stakeholders (customers and internal) to gather and analyze business requirements, translate them into technical specifications and statements of work (SOW), and facilitate the successful demos of Zappix portfolio solutions.

Working Together, For The Future

From top to bottom, the Zappix community works as a team. As we build the future of customer experience, our employee’s experiences frame the heart of our platform. Together we combine talents, perspectives, and skills to form an interconnected, supportive work environment with excellence as the main objective. The entire team is excited to welcome the next addition to the community as we dive head-long into the next project, brainstorm session, or office lunch.

Learn more about Zappix from our experts

Please contact us to set a call with our implementation experts

About Us

Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.

Contact

25 Burlington Mall Road, Burlington, MA 01803

+1 (781) 739-2770

marketing@zappix.com