AI-Powered

Digital Engagement Platform

Digital Outreach | Digital Self-Service | Digital Agent Assist

Zappix offers an AI-Powered Digital Engagement Platform that transforms customer interactions through Digital Outreach, Digital Self-Service, and Digital Agent Assist. 

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Zappix Recognized as “Most Promising Utilities Tech Solutions Provider 2024” by CIO Review​

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Play Video about Zappix Digital Engagement: Personify Health Testimonial

Client Story: Personify Health

Hear from one of our clients how Zappix Digital Engagement has transformed their customer experience.

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Client Story: Tufts Medical Center

See how automated appointment scheduling and outreach improves the patient experience and reduces administrative burdens for healthcare providers.

Zappix Digital Engagement Platform

Digital Outreach

REACH OUT TO CUSTOMERS

Connect with your customers at exactly the right moment through SMS, email, or whichever channel suits your customers best.

Revolutionize your customer engagement and dramatically increase campaigns’ success with Zappix’s cutting-edge technology engine. This innovative solution empowers enterprises to digitally connect with their customers through targeted text messages, emails, and outbound calls, all seamlessly orchestrated by automated workflows.

 

Digital Self-Service

empower customers

Deflect calls away from voice channels and live agents by providing omnichannel Digital Self-Service designed to meet the needs of modern customers.

Transform your customer service landscape with Digital Self-Service – where efficiency meets results. Revolutionize your approach, reduce costs, and elevate customer satisfaction with a solution designed to meet the demands of the modern, digitally empowered consumer.

Zappix Visual IVR is a revolutionary digital & visual self-service tool enabling customers to swiftly resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR).

Digital Agent Assist

EMPOWER AGENTS

Accelerate agent productivity with in-call intelligence, smart self-service modules, and workflow process automation

Digital Agent Assist optimizes every agent interaction.  Revolutionize customer engagement with Zappix’s innovative solution to empower agents, enhance call handling, and elevate customer satisfaction. Digital Agent Assist delivers digital self-service automation tools from the agents directly to customers via text and email messages, providing a seamless and efficient interaction experience.

Self-Service Solutions for a Smartphone Culture

Our increasingly mobile-oriented society demands Zappix Digital Engagement Solutions.

Testimonials From Our Community

Some of Our Clients:

Recent Articles

The healthcare sector is currently grappling with a critical shortage of essential personnel, particularly physicians and nurses. This workforce crisis is not just a concern for healthcare providers; it has profound implications for patient access to care, quality of treatment, and overall public health....

Patient expectations are constantly changing. Patients now demand convenience, personalization, and quick access to healthcare services, prompting providers to rethink how they engage with patients. This is where digital patient engagement comes in. Digital patient engagement refers to the use of technology—such as mobile apps, web-based portals, SMS, emails, and...

Patient no-shows present a serious and ongoing challenge for healthcare providers. These missed appointments disrupt the flow of care, decrease operational efficiency, and lead to significant financial losses. On average, patient no-shows range from 10% to 30%, depending on factors such as the medical specialty, geographic location, and patient demographics​(MGMA...