Going to the hospital is often a stressful and overwhelming experience for many. Whether you’re going for a yearly checkup or for surgery, hospitals are often associated with a feeling of anxiety. That is why the partnership between Zappix and Pointr, industry leaders in their respective fields of patient journey...

Patient no-shows are a persistent challenge for healthcare providers and health systems. Missed appointments can have significant financial and operational impacts, resulting in inefficiencies in care delivery. Healthcare providers need to implement solutions to help resolve these issues and ensure they are supporting their patients throughout the entire patient journey. ...

According to a recent CX Dive article, Forrester reports that customer experience (CX) quality in the U.S. has dropped for the fourth consecutive year, reaching an all-time low. The core issue isn’t simply escalating customer expectations; it’s a deeper systemic problem where companies are demonstrably under-investing in experience quality and,...