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AI-Powered

Digital Engagement Platform

Digital Outreach | Digital Self-Service | Digital Agent Assist

Transform customer experience, reduce costs, automate workflows, increase revenue, and empower agents.

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Call Deflection
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Call Containment Rate
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AHT Reduction
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Zappix Client Stories

Play Video about Zappix Digital Engagement: Personify Health Testimonial

Personify Health

Hear from one of our clients how Zappix Digital Engagement has transformed their customer experience.

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Tufts Medical Center

See how automated appointment scheduling and outreach improves the patient experience and reduces administrative burdens for healthcare providers.

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BILH Beverly GI

Discover how automated pre-procedure instructions and patient outreach can better prepare patients for appointments, alleviate administrative burdens, and significantly reduce no-shows.

Zappix Digital Engagement Products

Digital Outreach

REACH OUT TO CUSTOMERS

Connect with your customers at exactly the right moment through automated omni-channel outreach to maximize engagement results.

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Digital Self-Service

empower customers

Deflect calls from voice to digital channels with omni-channel Digital Self-Service, reducing contact center costs and improving the customer experience.

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Digital Agent Assist

EMPOWER AGENTS

Optimize live interactions and accelerate agent productivity with in-call intelligence, smart self-service modules, and workflow process automation, reducing average handling time.

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Self-Service Solutions for a Smartphone Culture

Our increasingly mobile-oriented society demands Zappix Digital Engagement Solutions.

Cost Reduction

Zappix self-service solutions deliver end-to-end automation, reducing calls to live agents, as well as average handling time (AHT) to lower costs.

Improved KPIs

Lower AHT, increased CSAT, improved NPS scores, increased first call resolution (FCR), and shorter time to resolution.

Customer Satisfaction

Customers are happier using Zappix. Effective and efficient self-service solves problems quickly and easily through any digital channel.

Agent Empowerment

Lower AHT, increased CSAT, improved NPS scores, increased first call resolution (FCR), and shorter time to resolution.

Revenue Growth Opportunities

Targeted promotional banners integrated directly into Visual IVR menus create upsell opportunities.

Testimonials From Our Community

On-demand service is the need of the hour. This partnership with Zappix will help Firstsource improve the member experience for our Healthcare clients. We will be using it to empower end-customers with effective self-service options and increase personalized engagement with members and providers.
Radial, a Zappix customer
Ricardo LayunVP of Customer Care
By offering this app to our patients we take patient engagement to the next level and provide an improved patient experience. Our patients will now have an alternative and convenient way to access the information and services they need to stay on track
Amanda Powell, MD
Amanda Powell, MDDirector of Medical Weight Loss
Zappix shares our commitment to providing breakthrough customer experiences with a Visual IVR product that offers customers additional self-service support options resulting in handle time reduction, increased agent productivity, and improved customer experience.
Khurram Taji
Khurram TajiManaging Director of AppDirect Partnerships & Operations
By allowing our customers to deflect calls and texts to a simple but rich digital engagement, our customers can increase self-service containment rates and allow agents to focus on situations with more complexity that require a human touch. Zappix has the industry-leading capability in this area, and we're glad to be working with them.
Steve Smith
Steve SmithCEO
We are excited to bring a new era of customer service to Latin America through this partnership. Rich Visual IVR and On-Demand Apps combined with Customer Service RPA (Robotic Process Automation) reduce costs for businesses while providing the best self-service customer care available.
Oscar Vazquez
Oscar VazquezPresident
There’s an incredible number of similarities between the value points Zappix’s solutions bring to the market and REPAY’s commitment to pinpointing new, innovative ways to enable its customers to provide frictionless payment experiences. We’re excited to partner with Zappix and look forward to continuing to find new ways to innovate the payment experience alongside the company in the years to come.
Jake Moore
Jake MooreEVP Customer Payments
I am delighted to announce our collaboration with Zappix, which will enable us to offer our clients a cutting-edge, real-time self-service solution. This partnership empowers businesses to meet their customers’ support demands by providing instant assistance, ultimately enhancing customer satisfaction and delivering exceptional experiences.
Megan Bassler
Megan BasslerVP of Strategic Partnerships
Vee24 is excited to partner with Zappix to provide businesses with a more comprehensive digital customer service solution. By combining our expertise in co-browsing, screen sharing, and video chat with Zappix’s Digital Agent Assist platform, we can empower agents to resolve customer issues faster and more efficiently.
Tomer Azenkot
Tomer AzenkotCEO of Vee24
Automation is one of the key features required by our customers to improve their Customer Experience and optimize their services. Combining our wide and deep expertise about Contact Centers with the extensive capabilities offered by Zappix’s Digital Engagement Platform opens up new opportunities for our customers and partners that are hard to realize otherwise.
Stefano Balugani
Stefano BaluganiSenior Account Executuve & Co-Founder at ComApp
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Some of Our Clients:

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Radial, a Zappix customer
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Recent Articles

From Friction to Flow: How Digital Engagement Drives Efficiency and Customer Satisfaction

Today, customers expect seamless, responsive, and efficient interactions across all touchpoints. From ordering a coffee to scheduling a doctor’s appointment, people look for experiences that are easy, fast, and accessible. For businesses, this means adapting to meet these high expectations or risking customer dissatisfaction and churn. That’s where digital engagement...

How Digital Engagement and Self-Service Tools Reduce Average Handling Time in Contact Centers

Reducing Average Handling Time (AHT) is a top priority for contact centers looking to improve efficiency and customer satisfaction. Digital engagement and self-service tools are key to achieving this by allowing customers to quickly resolve issues on their own or with minimal agent assistance. Here’s how these tools help lower...

Digital Patient Engagement

The Impact of Workforce Shortages in Healthcare: Addressing Access to Care

The healthcare sector is currently grappling with a critical shortage of essential personnel, particularly physicians and nurses. This workforce crisis is not just a concern for healthcare providers; it has profound implications for patient access to care, quality of treatment, and overall public health....

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About Us

Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.

Contact

25 Burlington Mall Road, Burlington, MA 01803

+1 (781) 739-2770

marketing@zappix.com

© 2024 Zappix, Inc. All Rights Reserved.

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