Prevent | Deflect | Optimize
Zappix transforms the user journey during customer service interactions – engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service (Visual IVR), and optimizing agents’ activities using Digital Agent Assist.
Empowering the mobile user to shift interactions from a voice encounter to a fully visual and intuitive mobile experience.
The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite. The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners, and automating revenue-generating use cases.
Prakash Guggilam is an experienced technology leader and architect with an established record of growing and retaining well-balanced, high functioning teams that ship. He holds over eighteen years of experience designing and building scalable systems.
Bob Barrows is an award-winning and dynamic business development executive with executive management success and over 20 years of proven expertise in delivering outstanding sales and marketing outcomes in highly competitive markets.
Sam Fay is a Healthcare Sales Manager with consistent success and experience within the industry, delivering improved results to Healthcare facilities through technology focused on clinical and financial goals.
Valerie is a seasoned professional with over 25 years of industry experience, excelling in sales, marketing, and customer success. She consistently drives strategic partnerships that facilitate client acquisition and growth. She holds a fractional role with Zappix and focuses on new business and BPOs.
Yossi Abraham holds over 20 years of experience in various managerial roles, mainly in the Telecom and IT industry. Managerial positions include sales and business development, marketing, project management and chief of staff.
Avner Schneur is the Founder & CEO of Kormeli, LLC. He is chairman of PetPace, FoodieBytes, Zappix, board member in Nipendo and ESCBaz, and President & CEO of GRM Document Management.
Patrick Byrne provides invaluable business strategy insights to leading global companies. Patrick held executive positions at multiple global companies, among them Accenture, AlixPartners and A.T. Kearney.
Please contact us to set a call with our implementation experts
Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.
