Prevent | Deflect | Optimize
Zappix transforms the user journey during customer service interactions – engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service (Visual IVR), and optimizing agents’ activities using Digital Agent Assist.
Empowering the mobile user to shift interactions from a voice encounter to a fully visual and intuitive mobile experience.
The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite. The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners, and automating revenue-generating use cases.
Yossi Abraham holds over 20 years of experience in various managerial roles, mainly in the Telecom and IT industry. Managerial positions include sales and business development, marketing, project management and chief of staff.
Prakash Guggilam is an experienced technology leader and architect with an established record of growing and retaining well-balanced, high functioning teams that ship. He holds over eighteen years of experience designing and building scalable systems.
Bob Barrows is an award-winning and dynamic business development executive with executive management success and over 20 years of proven expertise in delivering outstanding sales and marketing outcomes in highly competitive markets.
Steve Pappas is a expert in customer experience, patient engagement, process optimization and knowledge management. As a thought leader, author, and podcast host, he has dedicated his career to optimizing business performance and driving digital transformation in healthcare and beyond.
Avner Schneur has led several companies from the early stage to IPO or other exits. Avner is the President and CEO of GRM a leading Record and Document Management company, President and CEO of VisualVault, a leading cloud-native content platform and the founder and CEO of Kormeli, LLC an investment group dedicated to funding and guiding early-stage technology entrepreneurs and enterprises.
Phil Roizin was the CFO of RUELaLA INC., a major Internet retailer. He previously served as CEO and CFO of Brookstone and held senior roles at Franklin Mint and Dole Food Co. He holds an MBA from Wharton and a BComm from McGill.
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Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.
