Transform the User Journey

Zappix Visual IVR is a self-service platform for smartphone users during customer service interactions, leading to improved customer experience, reduced costs, and revenue growth opportunities. Zappix mobile on-demand technology provides the user an ‘app like experience’ without the need to download an app. The cloud-based solution provides work-flow automation, omnichannel accessibility, rapid deployments, and seamless integration to IVRs & back-end systems.

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Management

Avner Schneur

Chairman & CEO

Avner Schneur is the Founder & CEO of Kormeli, LLC. He is chairman of PetPace, FoodieBytes, Zappix, board member in Nipendo and ESCBaz, and President & CEO of GRM Document Management.

Patrick Byrne

Board Member

Patrick Byrne provides invaluable business strategy insights to leading global companies. Patrick held executive positions at multiple global companies, among them Accenture, AlixPartners and A.T. Kearney.

Yossi Abraham

President

Yossi Abraham holds over 20 years of experience in various managerial roles, mainly in the Telecom and IT industry. Managerial positions include sales and business development, marketing, project management and chief of staff.

Prakash Guggilam

VP Engineering

Prakash Guggilam is an experienced technology leader and architect with an established record of growing and retaining well-balanced, high functioning teams that ship. He holds over eighteen years of experience designing and building scalable systems.

Management

Avner Schneur

Avner Schneur
Chairman & CEO
yossi abraham

Yossi Abraham
President
Prakash Guggilam

Prakash Guiggilam
VP Engineering
Patrick Byrne

Patrick Byrne
Board Member

Meet Some Other Zappix Team Members:

Mike
Michael | Operations
Johnny Rosa Headshot
Johnny | Marketing
Mark Pendergast
Mark | Sales
Eden
Eden | Quality Assurance
Mushegh
Mushegh | Development
Pankaj Sharma
Pankaj | Development
Sergey
Sergey | Development
Karen
Karen | Development
Yaron
Yaron | Development

Why Zappix?

Simplicity, Speed, Mobility, & Automation.

On Demand Technology

Vibrant Visual IVR interfaces create an easy to use platform for callers looking for help. Zappix On Demand technology streams Visual IVR directly to customers' smartphones.

Increased Self Service

Tracking shipments, submitting claims, managing accounts, and other critical tasks are easier with Visual IVR. Zappix allows users to answer their own questions and solve their own problems.

Actionable Analytics

The Zappix analytics suite tracks every step of the user journey through its Visual IVR platforms. Managers and executives discover insights into customer behavior and menu trends to perfect CX.

Lower Costs

Visual IVR helps callers solve their own problems. Increased self service means fewer calls are handled by live agents, lowering contact center costs. Enterprises save money and increase customer satisfaction through Zappix Visual IVR.

Innovative Collaboration

Feature-rich Visual IVR menus aren't the only innovative technology revolutionizing customer care. Zappix plugs live agents directly into smartphone features with cobrowsing and geolocation.

Promotional Banners

Visual IVR menus provide convenient, quick resolutions for customers, but also serve as a prime platform for enterprises to promote new offerings. Targeted promotional banners turn customer care into a revenue opportunity,

Zappix Visual IVR Self-Service In Action On a White iPhone
"Why isn't every company doing this?!"
— Zappix User
"Impressive!!!"
— Zappix User
"Love this! So handy. Thanks!"
— Zappix User
"Awesome way to get order status"
— Zappix User
"Love this!!"
— Zappix User
"So easy! Thank you!"
— Zappix User
"I wish EVERYWHERE had this technology!! Love this"
— Zappix User
"Super easy - thanks!!!"
— Zappix User
"Great experience!"
— Zappix User
"Amazing technological advance!! I love this!"
— Zappix User
"Great service. All companies should use this service"
— Zappix User
"This is awesome! I wish more companies used this method."
— Zappix User
"Easy peasy!"
— Zappix User
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