Zappix provides Mobile On-Demand solutions that transform the user journey during contact center interactions using Visual IVR, On-Demand Apps and Outbound Engagement.
The solution is geared towards customers in the mobile era servicing multiple verticals – retail, healthcare, insurance, fintech, services and more. Zappix customers enjoy higher customer satisfaction, reduced costs, and improved KPIs (i.e. Average Handling Time, First Call Resolution, and Containment Rates).
Empowering the mobile user to shift interactions from a voice encounter to a fully visual and intuitive mobile experience.
At the heart of the solution is Zappix Studio – a cloud-based platform that allows users to create and modify Mobile On-Demand Apps in a blink of an eye, and to integrate with every 3rd party back-end system without any software coding.
The service tracks and records every step in the user journey and provides comprehensive insights
via Zappix Analytics Suite.
Revenue Growth Opportunities
Zappix transforms the user journey during contact center interactions - from a voice encounter to a mobile on-demand visual experience
We provide businesses with an innovative digital self-service solution focused on the mobile users that improves customer experience while reducing their costs.
Four Pillars of Zappix:
Speed, Simplicity, Mobility, & Automation
Research from McKinsey found three-quarters of customers want a simple customer experience. Simple customer experiences alleviate the intimidating amount of information flooding our lives through apps, the internet, and digital ads every day. As more and more companies roll out simple and easy to use customer journeys, the standards and expectations for simple CX will continue to rise.
Today's digital customer service experiences need to be flexible enough or fast enough to fit into the busy lives of consumers. Customers expect solutions to deliver results while waiting in an elevator, taking a rideshare to their next destination, or enjoying their lunch break. With the speed and capabilities of digital solutions like knowledgebases, Visual IVR, and other on-demand customer service solutions, customers know the brands they interact with can meet the new era of expectations.
Cutting edge CX leaders are leveraging Robotic Process Automation (RPA) and Visual IVR to achieve the right level of automation and consumer convenience without breaking the bank to develop and maintain chatbots, artificial intelligence (AI), or machine learning (ML) solutions.
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