About

Transform the User Journey

Zappix provides Mobile On-Demand solutions that transform the user journey during contact center interactions using Visual IVR, On-Demand Apps and Outbound Engagement.

generic Zappix galaxy phone

The solution is geared towards customers in the mobile era servicing multiple verticals – retail, healthcare, insurance, fintech, services and more. Zappix customers enjoy higher customer satisfaction, reduced costs, and improved KPIs (i.e. Average Handling Time, First Call Resolution, and Containment Rates).

Empowering the mobile user to shift interactions from a voice encounter to a fully visual and intuitive mobile experience.

At the heart of the solution is Zappix Studio – a cloud-based platform that allows users to create and modify Mobile On-Demand Apps in a blink of an eye, and to integrate with every 3rd party back-end system without any software coding.

The service tracks and records every step in the user journey and provides comprehensive insights
via Zappix Analytics Suite.

Management

Avner Schneur

Chairman & CEO

Avner Schneur is the Founder & CEO of Kormeli, LLC. He is chairman of PetPace, FoodieBytes, Zappix, board member in Nipendo and ESCBaz, and President & CEO of GRM Document Management.

Patrick Byrne

Board Member

Patrick Byrne provides invaluable business strategy insights to leading global companies. Patrick held executive positions at multiple global companies, among them Accenture, AlixPartners and A.T. Kearney.

Yossi Abraham

President

Yossi Abraham holds over 20 years of experience in various managerial roles, mainly in the Telecom and IT industry. Managerial positions include sales and business development, marketing, project management and chief of staff.

Prakash Guggilam

VP Engineering

Prakash Guggilam is an experienced technology leader and architect with an established record of growing and retaining well-balanced, high functioning teams that ship. He holds over eighteen years of experience designing and building scalable systems.

Management

Meet Some Other Zappix Team Members:

Zappix Visual IVR
Zappix Visual IVR
Zappix Visual IVR
Zappix Visual IVR
Zappix Visual IVR

Cost Reduction

Customer Satisfaction

Revenue Growth Opportunities

Improved KPIs

Agent Empowerment

Our Mission:

Zappix transforms the user journey during contact center interactions - from a voice encounter to a mobile on-demand visual experience

We provide businesses with an innovative digital self-service solution focused on the mobile users that improves customer experience while reducing their costs.

Four Pillars of Zappix:

Speed, Simplicity, Mobility, & Automation

Speed

Our daily lives are filled with fast, on-demand experiences. Modern customers and business leaders alike have become accustomed to accessible solutions instantly available whenever they want. That need for speed is at the heart of digital customer service today.

Zappix Visual IVR
Zappix Visual IVR

Simplicity

Research from McKinsey found three-quarters of customers want a simple customer experience. Simple customer experiences alleviate the intimidating amount of information flooding our lives through apps, the internet, and digital ads every day. As more and more companies roll out simple and easy to use customer journeys, the standards and expectations for simple CX will continue to rise.

Mobility

Today's digital customer service experiences need to be flexible enough or fast enough to fit into the busy lives of consumers. Customers expect solutions to deliver results while waiting in an elevator, taking a rideshare to their next destination, or enjoying their lunch break. With the speed and capabilities of digital solutions like knowledgebases, Visual IVR, and other on-demand customer service solutions, customers know the brands they interact with can meet the new era of expectations.

Zappix Visual IVR
Zappix Visual IVR

Automation

Cutting edge CX leaders are leveraging Robotic Process Automation (RPA) and Visual IVR to achieve the right level of automation and consumer convenience without breaking the bank to develop and maintain chatbots, artificial intelligence (AI), or machine learning (ML) solutions.

Zappix Visual IVR Self-Service In Action On a White iPhone