Transform the User Journey
Zappix provides Mobile On-Demand solutions that transform the user journey during contact center interactions using Visual IVR, On-Demand Apps and Outbound Engagement.
The solution is geared towards customers in the mobile era servicing multiple verticals – retail, healthcare, insurance, fintech, services and more. Zappix customers enjoy higher customer satisfaction, reduced costs, and improved KPIs (i.e. Average Handling Time, First Call Resolution, and Containment Rates).
Empowering the mobile user to shift interactions from a voice encounter to a fully visual and intuitive mobile experience.
At the heart of the solution is Zappix Studio – a cloud-based platform that allows users to create and modify Mobile On-Demand Apps in a blink of an eye, and to integrate with every 3rd party back-end system without any software coding.
The service tracks and records every step in the user journey and provides comprehensive insights via Zappix Analytics Suite.
Executive Team
Yossi Abraham
President & CEO
Yossi Abraham
Yossi Abraham holds over 20 years of experience in various managerial roles, mainly in the Telecom and IT industry. Managerial positions include sales and business development, marketing, project management and chief of staff.
Prakash Guggilam
VP Engineering
Prakash Guggilam
Prakash Guggilam is an experienced technology leader and architect with an established record of growing and retaining well-balanced, high functioning teams that ship. He holds over eighteen years of experience designing and building scalable systems.
Mark Pendergast
Sales
Mark Pendergast
Mark Pendergast brings over 25 years of experience in sales leadership roles, including enterprise sales, business development, and partner management. Past roles include sales director positions in high-tech industries focusing on North and Latin America.
Bob Barrows
Partnerships & Business Development
Bob Barrows
Bob Barrows is an award-winning and dynamic business development executive with executive management success and over 20 years of proven expertise in delivering outstanding sales and marketing outcomes in highly competitive markets.
Avner Schneur
Chairman
Avner Schneur
Avner Schneur is the Founder & CEO of Kormeli, LLC. He is chairman of PetPace, FoodieBytes, Zappix, board member in Nipendo and ESCBaz, and President & CEO of GRM Document Management.
Patrick Byrne
Board Member
Patrick Byrne
Patrick Byrne provides invaluable business strategy insights to leading global companies. Patrick held executive positions at multiple global companies, among them Accenture, AlixPartners and A.T. Kearney.
Yossi Abraham
President
Yossi Abraham holds over 20 years of experience in various managerial roles, mainly in the Telecom and IT industry. Managerial positions include sales and business development, marketing, project management and chief of staff.
Prakash Guggilam
VP Development
Prakash Guggilam is an experienced technology leader and architect with an established record of growing and retaining well-balanced, high functioning teams that ship. He holds over eighteen years of experience designing and building scalable systems.
Mark Pendergast
Sales
Mark Pendergast brings over 25 years of experience in sales leadership roles, including enterprise sales, business development, and partner management. Past roles include sales director positions in high-tech industries focusing on North and Latin America.
Bob Barrows
Partnerships & Business Development
Bob Barrows is an award-winning and dynamic business development executive with executive management success and over 20 years of proven expertise in delivering outstanding sales and marketing outcomes in highly competitive markets.
Avner Schneur
Chairman
Avner Schneur is the Founder & CEO of Kormeli, LLC. He is chairman of PetPace, FoodieBytes, Zappix, board member in Nipendo and ESCBaz, and President & CEO of GRM Document Management.
Patrick Byrne
Board Member
Patrick Byrne provides invaluable business strategy insights to leading global companies. Patrick held executive positions at multiple global companies, among them Accenture, AlixPartners and A.T. Kearney.
Meet Some Other Zappix Team Members:
Mushegh
Engineering
Eden
QA
Johnny
Marketing
Mike
Operations
Hayk
Engineering
Karen
Engineering
Yaron
Engineering
Cost Reduction
Customer Satisfaction
Revenue Growth Opportunities
Improved KPIs
Agent Empowerment
Our Mission:
Zappix transforms the user journey during contact center interactions – from a voice encounter to a mobile on-demand visual experience.
We provide businesses with an innovative digital self-service solution focused on the mobile users that improves customer experience while reducing their costs.
Four Pillars of Zappix:
Speed, Simplicity, Mobility, & Automation
Speed
Our daily lives are filled with fast, on-demand experiences. Modern customers and business leaders alike have become accustomed to accessible solutions instantly available whenever they want. That need for speed is at the heart of digital customer service today.
Simplicity
Research from McKinsey found three-quarters of customers want a simple customer experience. Simple customer experiences alleviate the intimidating amount of information flooding our lives through apps, the internet, and digital ads every day. As more and more companies roll out simple and easy to use customer journeys, the standards and expectations for simple CX will continue to rise.
Mobility
Today’s digital customer service experiences need to be flexible enough or fast enough to fit into the busy lives of consumers. Customers expect solutions to deliver results while waiting in an elevator, taking a rideshare to their next destination, or enjoying their lunch break. With the speed and capabilities of digital solutions like knowledgebases, Visual IVR, and other on-demand customer service solutions, customers know the brands they interact with can meet the new era of expectations.
Automation
Cutting edge CX leaders are leveraging Robotic Process Automation (RPA) and Visual IVR to achieve the right level of automation and consumer convenience without breaking the bank to develop and maintain chatbots, artificial intelligence (AI), or machine learning (ML) solutions.
