Transform the User Journey
Zappix Visual IVR is a self-service platform for smartphone users during customer service interactions, leading to improved customer experience, reduced costs, and revenue growth opportunities. Zappix mobile on-demand technology provides the user an ‘app like experience’ without the need to download an app. The cloud-based solution provides work-flow automation, omnichannel accessibility, rapid deployments, and seamless integration to IVRs & back-end systems.

Management
Avner Schneur
Chairman & CEO
Patrick Byrne
Board Member
Yossi Abraham
President
Prakash Guggilam
VP Engineering
Meet Some Other Zappix Team Members:









Why Zappix?
Simplicity, Speed, Mobility, & Automation.
On Demand Technology
Vibrant Visual IVR interfaces create an easy to use platform for callers looking for help. Zappix On Demand technology streams Visual IVR directly to customers' smartphones.
Increased Self Service
Tracking shipments, submitting claims, managing accounts, and other critical tasks are easier with Visual IVR. Zappix allows users to answer their own questions and solve their own problems.
Actionable Analytics
The Zappix analytics suite tracks every step of the user journey through its Visual IVR platforms. Managers and executives discover insights into customer behavior and menu trends to perfect CX.
Lower Costs
Visual IVR helps callers solve their own problems. Increased self service means fewer calls are handled by live agents, lowering contact center costs. Enterprises save money and increase customer satisfaction through Zappix Visual IVR.
Innovative Collaboration
Feature-rich Visual IVR menus aren't the only innovative technology revolutionizing customer care. Zappix plugs live agents directly into smartphone features with cobrowsing and geolocation.
Promotional Banners
Visual IVR menus provide convenient, quick resolutions for customers, but also serve as a prime platform for enterprises to promote new offerings. Targeted promotional banners turn customer care into a revenue opportunity,










