Digital Patient Engagement

Transform the patient journey with an AI-Powered Digital Patient Engagement Platform to improve the quality of care and increase patient access & satisfaction.

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Automated On-Demand Apps, Visual IVR, and No-Show solutions, as well as proactive outreach capabilities improve quality of care, increase clinic efficiency, and achieve better business results.

Real-Time Patient Connections

Appointment no-show reduction
Improved quality of care and more personalized interactions
Always updated customer communication
Increased efficiency and staff utilization
Proactive outreach converts prospects to patients

1. Omnichannel Engagement

2. On-Demand Solutions

3. Successful Service

Perfect For:

Appointment Confirmation

Automated reminders sent to customers dramatically reduce appointment no-shows and offer convenient appointment rescheduling that automatically updates your schedules.

Prospect Programs

Help turn prospects into patients with personalized, targeted messages offering event reminders, automated sign ups, and informational handouts & videos. Help more patients find healthcare.

Reminders & Alerts

Easily add intelligent automation to your databases with retry logic that sends appointment reminders and healthcare alerts to designated patients and automatically determines the best channel.

Preparation Materials

Make sure patients arrive at appointments and procedures prepared for success by sending appropriate preparation reminders and material on exactly the right days and times beforehand.

Lahey Health found great success using the Zappix Digital Patient Engagement solution at their Medical Weight Loss clinic.

“By offering [Zappix] to our patients we take patient engagement to the next level and provide an improved patient experience.”

Amanda G. Powell, MD

Director of Medical Weight Loss at Lahey Hospital & Medical Center

Digital Patient Engagement

Scheduling & Appointment Confirmation

Text message reminders connect to a rich, app-like experience to automatically confirm, cancel, or update schedules.

Pre & Post Procedure Instructions

Automatically deliver the information patients need exactly when they need it to boost patient outcomes and reduce recovery times.


Referral Management & Patient Recalls

Prevent patient leakage and improve referral conversion rates to boost efficiency and revenue.

Digital Surveys

Stay connected to the voice of your patients and quickly identify improvement areas.

Intake Process

Streamline intake for new and returning patients with automated digital interactions.

Patient Outreach

Create & launch automated, targeted campaigns to engage patients via email or text with the most user friendly campaign manager tool available.

Patient Education

Illness and treatment information, helpful videos, and diagrams help patients understand their health.

Transform Patient Interactions Today

On-Demand Apps

Revolutionary Zappix technology turns patient interactions into state of the art self-service experiences, smoothly guiding them directly to the answers patients need whenever and wherever they need them.

Frictionless digital patient experiences consistently earn Net Promotor Scores (NPS) over 85, and successfully resolve almost every call forwarded to them. Fast, successful, and enjoyable interactions increase patient satisfaction and improve the quality of care provided.