Zappix Healthcare

Visual Self-Service

INBOUND CALL SOLUTION

Deflect calls away from voice channels and staff to Zappix Visual IVR.

A faster, more flexible, and more efficient experience for patients calling in, Zappix Visual IVR converts traditional voice calls to digital & visual self-service. Visual IVR empowers patients to resolve their service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a staff member.

Your business will enjoy improved patient satisfaction, increased staff efficiency, and reduced costs thanks to innovative visual patient experience automation.

What Is Visual IVR:

Business Benefits

Net Promoter Score

Zappix Visual IVR experiences earn an average NPS over 82 thanks to fast solutions and user-friendly interfaces.

Call Containment

Deflect calls away from nurses and other staff and let them focus on treatment with increased call containment rates.

Cost Savings

Automated Visual IVR interactions get more successful resolutions while reducing the cost to answer patient inqueries

Average Handle Time

Your patients help solve service inqueries and decrease average handle time (AHT) with smart self-service.

“By offering [Zappix] to our patients we take patient engagement to the next level and provide an improved patient experience.”

Amanda G. Powell, MD

Director of Medical Weight Loss at Lahey Hospital & Medical Center

Visual IVR

EXQUISITE AND SIMPLE

Show off your Patient Experience

We are all visual creatures. Today’s patients are accustomed to visual interfaces that make interactions simple, straightforward and easy to understand. Bring elegant UX to your legacy inbound call procedure to energize the patient experience and create more successful resolutions. Eliminate confusing and cumbersome voice IVR trees with Zappix Visual IVR menus.

light speed

Respond Faster

Zappix Visual IVR dramatically reduces time to successful resolution. Intuitive visual interfaces with purposeful automation mean customers find what they’re looking for up to 6 times faster than traditional voice IVR systems. Next-level speed provides incredibly low Average Handling Time (AHT) and creates happier customers. Visual IVR transforms legacy IVR into modern convenience.

Efficient Success

Delight staff

Fast, effective visual interfaces combined with purposeful automation increase call containment over traditional IVR alone, and deflect common, tedious calls away from busy nurses and staff. Save your staff from repetitive calls and decrease burnout. With Zappix Visual IVR, your teams can focus on treatment and patient care.

Capabilities that grow with you

Self-service

Empower consumers to solve customer service issues on their own with integrated Visual IVR and powerful digital forms.

Omni-channel

Integrate all your visual channels and support faster customer experiences from voice IVR, email, text messages, and more.

Brand customization

Make sure every Visual IVR menu conveys the same brand and messaging as the material you already distribute to customers.

Complementary solution

Make sure every Visual IVR menu conveys the same brand and messaging as the material you already distribute to customers.

 
Multi-lingual

Zappix Visual IVR can be deployed in any language, making the solution flexible for every market you do business in.

User behavior analytics

Understand user trends and see exactly how Visual IVR enhances your CX thanks to automatic user behavior tracking.

Contextual transfers

Every piece of information submitted to Zappix Visual IVR can be seamlessly transferred to agents if customers opt to speak with a live agent.