The Power of Visual IVR

Digital self-service is transforming CX

Visual IVR is a digital & visual self-service solution for consumers interacting with businesses, bringing massive savings while improving customer experience.

This visual Intelligent Virtual Assistant (IVA) powered by Zappix Robotic Process Automation (RPA) deflects calls from reaching agents, reduces average handling times, and lowers inbound call volumes by transforming voice encounters into visual experiences.

Zappix Visual IVR is a cloud-based solution that transforms the user journey during customer service interactions. This Intelligent Virtual Assistant (IVA) is a revolutionary digital & visual self-service tool enabling mobile customers to quickly resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR).

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To learn more about how Zappix technology like Visual IVR, and innovative Robotic Process Automation (RPA) are transforming communication, customer service, and other industries, see the rest of our white papers: