GRM ROI enhances efficiency and customer experience by reducing administrative burden through Zappix’s automated, digital engagement solutions.
GRM ROI is a leading provider of Release of Information (ROI) services, specializing in managing medical record requests for healthcare providers. With a focus on compliance, security, and customer service, GRM ROI supports healthcare organizations in streamlining their documentation processes while ensuring regulatory adherence. Their commitment to operational efficiency and client satisfaction led them to seek a digital solution to transform their manual workflows into automated, streamlined processes.
GRM ROI faced significant challenges due to manual outreach efforts and administrative workloads:
To address these issues, GRM ROI needed a solution that could automate communication, reduce administrative tasks, and improve customer service quality.
GRM ROI partnered with Zappix Digital Engagement Solutions to transition from manual processes to a fully automated and digital engagement strategy. Zappix implemented the following products to transform GRM ROI’s operations:
The transition to a fully digital and automated experience allowed GRM ROI to offer a branded, modern experience for each of their clients, setting them apart from competitors still relying on traditional methods.
Patients experienced faster response times, increased access to self-service options, and streamlined communications, leading to higher satisfaction and a more seamless experience.
By shifting from manual to automated outreach, GRM ROI significantly reduced administrative burdens, optimized staff workflows, and improved operational efficiency.
By automating previously manual workflows, GRM ROI drastically improved response times and reduced reliance on staff, allowing agents to focus on higher-value tasks.
Each client received a customized, branded experience through Zappix, ensuring that communication and outreach remained consistent with GRM ROI’s brand.
The self-service options and automated outreach provided by Zappix allowed GRM ROI to offer round-the-clock access for patients to request and track their ROI, significantly reducing the need for West Coast staff during late hours.
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Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.