Videos

Videos

Overview

Zappix Visual IVR
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This Is Zappix

(1:29)

Zappix provides On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement, and Robotic Process Automation (RPA). 

The cloud-based solutions enable work-flow automation, rapid deployments, seamless integration to IVRs & back-end systems, and provide a comprehensive Analytics Suite

Products

Multiple Options Visual IVR
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Visual IVR — Multiple Options

(1:37)

Zappix Visual IVR is a revolutionary digital & visual self-service tool enabling customers to swiftly resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR).

Your business will enjoy improved customer satisfaction, less agent burnout and reduced costs.

Single Use Case Visual IVR
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Visual IVR — Single Use Case

(1:51)

A new installation of Zappix Visual IVR is developed, implemented, and launched in 4-6 weeks, and can be deployed anywhere in your current IVR tree.

Give your customers an entirely adaptable, easy to navigate visual experience or connect fast, automated visual self-service capabilities to a single use case — the team of Zappix experts will help your team craft the perfect experience for your customers.

Zappix Visual IVR
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On-Demand Apps

(1:21)

Customers immediately enjoy On-Demand Apps whenever they need them, through any channel they choose. Zappix On-Demand Apps provide all the advantages of native apps without the cost to build and the effort to maintain them.

Speedy implementation, instant access, immediate updates, and omnichannel connections create a superior self-service experience.

Zappix Visual IVR
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Analytics Suite

(1:49)

Understand your voice of the customer and build better experiences. Automatically working in the background of every interaction, the Zappix Analytics Suite produces actionable intelligence based on customer behaviors and user trends throughout the Zappix platform. Beautiful reports right out of the box, with customizable insights just a few clicks away.

The data every level of your organization needs: Operational Reporting, Business Analytics, & Actionable Analytics.

Verticals

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Utilities

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Make account management straightforward and simplify bill payment with secure Zappix safeguards and digital self-service platforms transforming the user journey. Modern customers demand fast, digital customer service channels delivered whenever and wherever they want.

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Insurance

(1:32)

Automate the claims process, enhance customer satisfaction, and evolve your CX with Zappix self-service platforms. Help customers create more robust insurance claims with instantly available photo submission tools and reactive forms. Digitally transform the user journey with intuitive visual experiences.

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Logistics

(1:37)

Deflect calls with Zappix digital self-service capabilities. Automate pricing quotes, enhance shipment tracking, and stream instructional videos to transform the user journey. Instantly available On-Demand Customer Service solutions enhance customer loyalty, increase repeat customers, and improve Customer Lifetime Value (CLV).

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Retail

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Zappix On-Demand Customer Service technology transforms CX for retail customers and enhances employee capabilities. WIZMO, returns, and other critical functions are simply and elegantly solved by the Zappix platform. Connect your customers to the Visual IVR revolution today to increase customer satisfaction and grow Customer Lifetime Value (CLV).

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Healthcare

(1:35)

Zappix transforms patient care. Connect directly to patients through whatever channels they use to create more personalized, more responsive communication. Scheduling appointments, connecting to patients with disabilities, and other patient-oriented tasks are made easy and secure with HIPAA-compliant Zappix solutions.

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Financial Services

(1:41)

Dynamic menus and powerful self service connect users to their accounts faster and easier than ever before. Make the user journey more efficient with Zappix.

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Key Features of Zappix Visual IVR

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Four Pillars of Zappix Solutions

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Why the Name Zappix?

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Self-Service & Automation In Modern Customer Service

(7:24) — Expert Panel Discussion

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Staying Relevant as a Modern Call Center

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Lucky Brand — From Voice to Visual

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Changes Made Fast with Zappix Studio

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What is Visual IVR?

(3:14)

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Zappix + Net Promoter Score (NPS)

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