This Is Zappix


Zappix provides On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement, and Robotic Process Automation (RPA).
The cloud-based solutions enable work-flow automation, rapid deployments, seamless integration to IVRs & back-end systems, and provide a comprehensive Analytics Suite

The Power of Visual IVR


Zappix solutions require minimal integration, do not disrupt your internal business practices, and maximize results at the same. Zappix Self-Serve Customer Service solutions launch with less than 10 hours of effort on your end, provide full analytics, and changes/updates can be made in seconds.
Our cloud-based solutions give your business the benefits of modern CX without the cost and headache of overhauling your entire business process.

Zappix President & CEO Interview by GTS


In this exciting interview, the President and CEO of Zappix, Yossi Abraham, sits down with Zappix partner GTS to discuss the company’s innovative approach to customer service and digital transformation. With decades of experience in the tech industry, Yossi shares his insights on the industry and how Zappix is helping companies stay ahead of the curve.

GTS x Zappix Fireside Chat



Join us for a lively fireside chat between GTS and Zappix, two industry leaders in the world of customer experience and digital transformation. In this conversation, they will share their insights on the latest trends, challenges, and opportunities in the field, and discuss practical strategies for businesses to deliver seamless, personalized experiences across all channels.


Visual IVR — Multiple Options


Zappix Visual IVR is a revolutionary digital & visual self-service tool enabling customers to swiftly resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR).
Your business will enjoy improved customer satisfaction, less agent burnout and reduced costs.

Visual IVR — Single Use Case


A new installation of Zappix Visual IVR is developed, implemented, and launched in 4-6 weeks, and can be deployed anywhere in your current IVR tree.
Give your customers an entirely adaptable, easy to navigate visual experience or connect fast, automated visual self-service capabilities to a single use case — the team of Zappix experts will help your team craft the perfect experience for your customers.

On-Demand Apps


Customers immediately enjoy On-Demand Apps whenever they need them, through any channel they choose. Zappix On-Demand Apps provide all the advantages of native apps without the cost to build and the effort to maintain them.
Speedy implementation, instant access, immediate updates, and omnichannel connections create a superior self-service experience.

Analytics Suite


Understand your voice of the customer and build better experiences. Automatically working in the background of every interaction, the Zappix Analytics Suite produces actionable intelligence based on customer behaviors and user trends throughout the Zappix platform. Beautiful reports right out of the box, with customizable insights just a few clicks away.
The data every level of your organization needs: Operational Reporting, Business Analytics, & Actionable Analytics.




Make account management straightforward and simplify bill payment with secure Zappix safeguards and digital self-service platforms transforming the user journey. Modern customers demand fast, digital customer service channels delivered whenever and wherever they want.



Automate the claims process, enhance customer satisfaction, and evolve your CX with Zappix self-service platforms. Help customers create more robust insurance claims with instantly available photo submission tools and reactive forms. Digitally transform the user journey with intuitive visual experiences.



Deflect calls with Zappix digital self-service capabilities. Automate pricing quotes, enhance shipment tracking, and stream instructional videos to transform the user journey. Instantly available On-Demand Customer Service solutions enhance customer loyalty, increase repeat customers, and improve Customer Lifetime Value (CLV).



Zappix On-Demand Customer Service technology transforms CX for retail customers and enhances employee capabilities. WIZMO, returns, and other critical functions are simply and elegantly solved by the Zappix platform. Connect your customers to the Visual IVR revolution today to increase customer satisfaction and grow Customer Lifetime Value (CLV).



Zappix transforms patient care. Connect directly to patients through whatever channels they use to create more personalized, more responsive communication. Scheduling appointments, connecting to patients with disabilities, and other patient-oriented tasks are made easy and secure with HIPAA-compliant Zappix solutions.

Digital Debt Collection


Increase recovery rates and remove barriers to payment with the digital, automated, and cost-effective Zappix payment solution for high-volume debt recovery.
The Zappix Digital Debt Collection solution treats debtors as clients and offers them the most convenient, easy to use debt payment solution. Proactive messaging, seamlessly integrated payment gateways, and optional promotions remove many barriers to entry for payment.


GRM OnCall Connect


GRM’s On-Call Connect solution integrates Zappix solutions to automate and organize the processes associated with on-call physician operations in order to lower costs and improve care.

GRM CareConnect


GRM’s CareConnect solution leverages Zappix self-service automation to introduce key workflow advantages to the process of managing referrals. The solution reduces staff effort and optimizes patient retention.

Other Videos

From Voice to Visual


Key Features of Zappix Visual IVR


Four Pillars of Zappix Solutions


Why the Name Zappix?


Self-Service & Automation In Modern Customer Service

(7:24) — Expert Panel Discussion

Telecom Reseller Podcast

(23:57) — Reposted with permission from the original source

Coffee Talk With Brohawk


Patient Engagement Tools Webinar Feb 2021


Lucky Brand — From Voice to Visual


Digtial No-Show Reduction


Staying Relevant as a Modern Call Center


Changes Made Fast with Zappix Studio


Zappix + Net Promoter Score (NPS)


What is Visual IVR?