Videos

This week we sat down with Zappix President & CEO Yossi Abraham to discuss the top trends shaping contact centers in 2024. Discover insights on AI-driven automation, customer experience innovation, agent empowerment, and more. Watch now to stay ahead in the contact center world!

Revolutionize customer engagement with Zappix’s innovative solution to empower agents, enhance call handling, and elevate customer satisfaction. Digital Agent Assist delivers digital self-service automation tools from the agents directly to customers via text and email messages, providing a seamless and efficient interaction experience.

Empower your customers and revolutionize your customer service experience with Zappix’s omnichannel Digital Self-Service. This innovative solution enables enterprises to seamlessly implement self-service options, reducing costs, improving customer experience, and enhancing overall operational efficiency.

Revolutionize your customer engagement with our cutting-edge technology engine. This innovative solution empowers enterprises to effortlessly connect with their customers through targeted text messages, emails, and even automated robocalls, all seamlessly orchestrated by automated workflows.

Zappix transforms the user journey during customer service interactions – engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.

Join us for a lively fireside chat between GTS and Zappix, two industry leaders in the world of customer experience and digital transformation. In this conversation, they will share their insights on the latest trends, challenges, and opportunities in the field, and discuss practical strategies for businesses to deliver seamless,...

In this exciting interview, the President and CEO of Zappix, Yossi Abraham, sits down with Zappix partner GTS to discuss the company’s innovative approach to customer service and digital transformation. With decades of experience in the tech industry, Yossi shares his insights on the industry and how Zappix is helping...

Zappix solutions require minimal integration, do not disrupt your internal business practices, and maximize results at the same. Zappix Self-Serve Customer Service solutions launch with less than 10 hours of effort on your end, provide full analytics, and changes/updates can be made in seconds. Our cloud-based solutions give your business...

Zappix provides On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement, and Robotic Process Automation (RPA). The cloud-based solutions enable work-flow automation, rapid deployments, seamless integration to IVRs & back-end systems, and provide a comprehensive Analytics Suite

Zappix Visual IVR is a revolutionary digital & visual self-service tool enabling customers to swiftly resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR). Your business will enjoy improved customer satisfaction,...

Understand your voice of the customer and build better experiences. Automatically working in the background of every interaction, the Zappix Analytics Suite produces actionable intelligence based on customer behaviors and user trends throughout the Zappix platform. Beautiful reports right out of the box, with customizable insights just a few clicks...

Customers immediately enjoy On-Demand Apps whenever they need them, through any channel they choose. Zappix On-Demand Apps provide all the advantages of native apps without the cost to build and the effort to maintain them. Speedy implementation, instant access, immediate updates, and omnichannel connections create a superior self-service experience.