White Papers

Access comprehensive documents that offer valuable insights and strategies to optimize customer service and improve business outcomes.

E-Books

The Consumerization of Patient Engagement

How modern CX is shaping the present & future of patient engagement.

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Four Pillars of Successful Visual IVR

Speed, Simplicity, Mobility, Automation

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The Power of Visual IVR

Digital self-service is transforming CX

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Overviews

Digital Agent Assist Brochure

Revolutionize customer engagement with Zappix’s innovative solution to empower agents, enhance call handling, and elevate

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Pharma Brochure

Streamline the process of accessing specialty medications. With a focus on enhancing patient experiences, we

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Digital Self-Service Brochure

Empower your customers and revolutionize your customer service experience with Zappix’s omnichannel Digital Self-Service. This

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Digital Outreach Brochure

Revolutionize your customer engagement and dramatically increase campaigns’ success with Zappix’s cutting-edge technology engine. This

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Zappix Digital Engagement Brochure

Revolutionary technology helping prevent, deflect, and optimize customer service calls.

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BPO Fact Sheet

Accelerate digital transformation and deliver the cutting-edge, technology-driven customer service that modern businesses require.

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Visual IVR Fact Sheet

Transforming the user journey during contact center interactions

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Industry Insights

Enhancing Healthcare Outcomes Through Digital Patient Engagement

Digital patient engagement is no longer an optional enhancement; it has become a crucial component

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Reducing Patient No-Shows in Healthcare: The Financial and Operational Impact on Health Systems and Technology-Driven Solutions

This whitepaper explores the root causes of patient no-shows, their impact on health systems, and

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Empowering Patients: The Rise of Healthcare Consumerism

Healthcare consumerism is the trend of patients becoming more involved and proactive in their healthcare

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The Importance of Converting Referrals in Healthcare and the Role of Proper Engagement Strategies

This white paper explores the importance of converting referrals and the financial pitfalls hospitals face

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The Evolution of Customer Care Outsourcing: From Cost-Cutting to Innovation Powerhouse

This white paper explores the shifting paradigm of customer care outsourcing, highlighting its emergence as

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Digital Self-Service

Evolution vs. Revolution

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Partner Reports

The Five Phases of Digital Health Engagement

How Genesys sees Digital Patient Engagement transforming healthcare

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HFS Report

How Firstsource’s partnerships target the patient experience for healthcare clients

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