White Papers

Access comprehensive documents that offer valuable insights and strategies to optimize customer service and improve business outcomes.

E-Books

The Consumerization of Patient Engagement

How modern CX is shaping the present & future of patient engagement.

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Four Pillars of Successful Visual IVR

Speed, Simplicity, Mobility, Automation

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The Power of Visual IVR

Digital self-service is transforming CX

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Overviews

Digital Agent Assist Brochure

Revolutionize customer engagement with Zappix’s innovative solution to empower agents, enhance call handling, and elevate

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Pharma Brochure

Streamline the process of accessing specialty medications. With a focus on enhancing patient experiences, we

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Digital Self-Service Brochure

Empower your customers and revolutionize your customer service experience with Zappix’s omnichannel Digital Self-Service. This

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Digital Outreach Brochure

Revolutionize your customer engagement and dramatically increase campaigns’ success with Zappix’s cutting-edge technology engine. This

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Zappix Digital Engagement Brochure

Revolutionary technology helping prevent, deflect, and optimize customer service calls.

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BPO Fact Sheet

Accelerate digital transformation and deliver the cutting-edge, technology-driven customer service that modern businesses require.

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Visual IVR Fact Sheet

Transforming the user journey during contact center interactions

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Industry Insights

The Importance of Converting Referrals in Healthcare and the Role of Proper Engagement Strategies

This white paper explores the importance of converting referrals and the financial pitfalls hospitals face

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The Evolution of Customer Care Outsourcing: From Cost-Cutting to Innovation Powerhouse

This white paper explores the shifting paradigm of customer care outsourcing, highlighting its emergence as

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Digital Self-Service

Evolution vs. Revolution

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Evolution vs Revolution

For Utility Customer Care

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Aiming for Evolution

In Insurance Customer Care

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The New BPO Profit Center

On-Demand Customer Self-Service

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Partner Reports

The Five Phases of Digital Health Engagement

How Genesys sees Digital Patient Engagement transforming healthcare

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HFS Report

How Firstsource’s partnerships target the patient experience for healthcare clients

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