White Papers

E-Books

The Consumerization of Patient Engagement

How modern CX is shaping the present & future of patient engagement.

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Four Pillars of Successful Visual IVR

Speed, Simplicity, Mobility, Automation

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The Power of Visual IVR

Digital self-service is transforming CX

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Overviews

Digital Agent Assist

Revolutionize customer engagement with Zappix’s innovative solution to empower agents, enhance call handling, and elevate

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Digital Self-Service Brochure

Empower your customers and revolutionize your customer service experience with Zappix’s omnichannel Digital Self-Service. This

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Digital Outreach Brochure

Revolutionize your customer engagement and dramatically increase campaigns’ success with Zappix’s cutting-edge technology engine. This

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Zappix Digital Engagement Brochure

Revolutionary technology helping prevent, deflect, and optimize customer service calls.

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BPO Fact Sheet

Zappix Visual IVR changes the game for BPOs

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Visual IVR Fact Sheet

Transforming the user journey during contact center interactions

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Industry Insights

Digital Self-Service

Evolution vs. Revolution

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Evolution vs Revolution

For Utility Customer Care

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Aiming for Evolution

In Insurance Customer Care

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The New BPO Profit Center

On-Demand Customer Self-Service

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Partner Reports

The Five Phases of Digital Health Engagement

How Genesys sees Digital Patient Engagement transforming healthcare

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HFS Report

How Firstsource’s partnerships target the patient experience for healthcare clients

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