he solutions increase self-service capabilities for customers looking to submit, review, or amend claims or manage policies, and include the innovative Zappix technology of Visual IVR, On-Demand Apps, Outbound Engagement, and …

By adding new functionality and enabling self-service for additional use cases, Zappix provides a great solution that increases the customers’ satisfaction and reduces the cost for call centers …

Service Interruption Management by Zappix dramatically eases the pressure on utility providers’ call centers during service interruptions by providing their customers with easy-to-use digital self-service …

The new solution is part of the Zappix Healthcare Suite and helps patients stay informed with timely reminders to complete critical pre-procedure prep and necessary post-procedure tasks on schedule. The solution improves …

The 3,000 employee company uses the Zappix cloud-based solution to improve customer service and increase customer satisfaction for those looking to track a shipment, access their knowledge …

Zappix, Inc., a leader in innovative On-Demand and Visual IVR Customer Service Solutions, unveiled integrations between its cloud-based suite of products and Amazon Alexa devices at NRF 2019: Retail’s BIG Show …