Press Releases
Zappix Announces Expanded Talkdesk Partnership with Integrated Visual Self-Service Solutions
Deepened integration between Zappix Visual IVR and Talkdesk API gateways combine with the companies’ focus on customer satisfaction and intelligent automation to pave the way for customer experiences that are …
Zappix and Partner Intelidata Announce Mitsui Sumitomo Seguros as Newest Visual IVR Customer
Mitsui Sumitomo customers in Brazil will now enjoy a quick, easy, and automated process when searching for information about the status of a claim, viewing payment history, or requesting a copy of their insurance policy or other …
Zappix Launches Visual Self-Service for Healthcare Solutions Provider in Under Two Weeks to Meet Urgent Deployment Need
Zappix, the leading On-Demand Visual Self-Service Provider, has launched its flagship self-service Visual IVR solution for a leading healthcare solutions provider in under two weeks …
Zappix Expands Its On-Demand Visual Self-Service Offering With C-Zentrix Video Call and Text Chat Integrations
Zappix, the leading On-Demand Visual Self-Service provider, has expanded its innovative digital customer service offering by integrating video call and text chat solutions from C-Zentrix into …
Zappix Expands Back to Work Solution for GRM Information Management to Include COVID-19 Vaccination Tracking
Vaccination tracking, easy document uploads, and proactive daily symptom assessments delivered to GRM Information Management employees via text or email are helping keep …
Zappix Deploys Self-Service Payment Solution with the National Recovery Agency
Zappix, the leading Mobile On-Demand Self Service Solutions provider, has launched its self-service digital payment solution with the National Recovery Agency, a nationwide provider of accounts receivable management. Zappix AI-powered digital self-service payment …
Zappix Deployed An AI-Powered Self-Service Roadside Assistance Solution
Zappix, the leading Digital On-Demand Self-Service vendor, has recently deployed an Intelligent Virtual Assistant (IVA) solution for insured motor vehicle owners calling for roadside assistance. The Zappix customer, one of the largest roadside assistance service providers …
Zappix Launches Three New Retail and eCommerce Visual IVR Customers
Zappix, the leading Visual IVR and Digital Self-Service vendor, has launched its Visual IVR solution for three more customers in the retail and eCommerce industry. Zappix has seen increased demand for its On-Demand Customer Service solutions in recent months …
Zappix Launches Agent Assist Solution to Accelerate Contact Center Interactions
Zappix, the leading AI-Powered Mobile On-Demand Customer Service and Visual IVR solutions provider, announced it has launched an Agent Assist solution aimed at reducing Average Handle Time and improving the time to successful …