Zappix has launched its flagship Visual IVR solution for two more customers. Zappix has seen increased demand for its Visual IVR solution in recent months as businesses handle the significant impact of COVID-19 on contact centers …

Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered with Firstsource, the leading provider of customized Business Process Management (BPM) services to bring modern automation and innovation to …

Zappix, the leading Mobile On-Demand App vendor, has launched a mobile-based visual solution to help GRM Document Management adapt their workforce management to COVID-19 …

Zappix, the leading Visual IVR and Customer Self-Service provider, has launched its flagship Visual IVR solution for a B2B vendor operating across North America. The Zappix solution was chosen as a key piece of the B2B vendor’s …

The new Zappix “Back To Work” Solution delivers proactive daily symptom assessments pushed to employees via text or email help to keep workforces safe during COVID-19 as businesses begin to open in-person operations again …

The national retailer chose the Zappix Visual IVR Customer Self-Service Solution to assist with increasing call volumes during the COVID-19 outbreak and beyond. Zappix also plans to launch multiple customers in the next …

Increased calls to contact centers during the COVID-19 pandemic have resulted in increasing average wait times. The new On-Hold Support solution offers callers the option to resolve their issue with automated self-service without losing their place in the queue …

Self-service, digital transformation, and customer service automation have been in every business’ growth plan for a couple of years and this pandemic has highlighted just how necessary these solutions are …

Zappix, the leading Visual IVR and Customer Self-Service vendor, has been selected by the national off-price retailer to assist with increasing call volumes during the COVID-19 outbreak and beyond. The retailer, which operates over 250 stores across the United States and …