Burlington, MA – January 21, 2025 (EIN Presswire)– Zappix, a leader in AI-Powered Digital Engagement Platforms, announced a significant 250% increase in Digital Self-Service usage among its retail clients during the holiday season. This surge underscores digital self-service solutions’ critical role in enhancing customer experiences, deflecting calls from contact centers,...
Burlington, MA — October 9, 2024 — (EINPresswire) Zappix, a leader in AI-Powered Digital Engagement Platforms, is proud to announce the successful expansion of its services to a healthcare services provider. This agreement underscores Zappix’s commitment to delivering innovative automated digital customer service solutions. The provider, specializing in comprehensive wellness...
Burlington, MA – August 28, 2024 (BUSINESSWIRE) — Zappix, a leading provider of Digital Patient Engagement solutions, announces a new healthcare client, further solidifying its position in delivering cutting-edge, automated patient engagement solutions. The service will include multi-touch automated digital outreach and intake processes, driving efficiency and reducing manual efforts...
Burlington, MA – (BUSINESSWIRE) – Zappix, a leading AI-Powered Digital Engagement Platform provider, is pleased to announce the signing of a new insurance client in Mexico through its strategic partnership with Genesys, leveraging the Genesys AppFoundry Marketplace. This collaboration highlights Zappix’s ongoing commitment to delivering innovative digital engagement solutions that...
Burlington, MA (May 22, 2024) (Businesswire)– Zappix, a leading provider of Digital Patient Engagement Solutions, today announced it has been named a Top 10 Patient Experience Solution Provider for 2024 by Healthcare Tech Outlook Magazine. This recognition underscores Zappix’s dedication to driving digital transformation in healthcare and delivering a superior...
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Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.