The national retailer chose the Zappix Visual IVR Customer Self-Service Solution to assist with increasing call volumes during the COVID-19 outbreak and beyond. Zappix also plans to launch multiple customers in the next …

Increased calls to contact centers during the COVID-19 pandemic have resulted in increasing average wait times. The new On-Hold Support solution offers callers the option to resolve their issue with automated self-service without losing their place in the queue …

Self-service, digital transformation, and customer service automation have been in every business’ growth plan for a couple of years and this pandemic has highlighted just how necessary these solutions are …

Zappix, the leading Visual IVR and Customer Self-Service vendor, has been selected by the national off-price retailer to assist with increasing call volumes during the COVID-19 outbreak and beyond. The retailer, which operates over 250 stores across the United States and …

Zappix, the leading Visual IVR and On-Demand Customer Service vendor, helped customers across industries rapidly adapt their messaging and customer outreach in response to the Coronavirus outbreak. Healthcare, retail, logistics, human resources, and other organizations …

In response to the coronavirus outbreak affecting the world and upending offices and contact centers, the leading Visual IVR provider has begun distributing its solutions at minimal cost to help healthcare companies and others operate smoothly during the crisis …

Zappix, the leader in Visual IVR and On-Demand Customer Service Solutions, has introduced powerful new personalization features for its suite of automated customer service solutions. Zappix Robotic Process Automation (RPA) powers smooth, seamless personalization for callers …

Zappix Visual IVR customer self-service solutions contained over seventy-five thousand retail and eCommerce calls and saved retailers over a hundred thousand dollars during 2019 holiday peak season …

Zappix, the leader in Visual IVR and On-Demand Customer Service Solutions, has revolutionized CX again with an expanded suite of capabilities and integrations for its flagship customer experience platform. New advancements include …