Press Releases
Zappix Expands Its On-Demand Visual Self-Service Offering With C-Zentrix Video Call and Text Chat Integrations
Zappix, the leading On-Demand Visual Self-Service provider, has expanded its innovative digital customer service offering by integrating video call and text chat solutions from C-Zentrix into …
Zappix Expands Back to Work Solution for GRM Information Management to Include COVID-19 Vaccination Tracking
Vaccination tracking, easy document uploads, and proactive daily symptom assessments delivered to GRM Information Management employees via text or email are helping keep …
Zappix Deploys Self-Service Payment Solution with the National Recovery Agency
Zappix, the leading Mobile On-Demand Self Service Solutions provider, has launched its self-service digital payment solution with the National Recovery Agency, a nationwide provider of accounts receivable management. Zappix AI-powered digital self-service payment …
Zappix Deployed An AI-Powered Self-Service Roadside Assistance Solution
Zappix, the leading Digital On-Demand Self-Service vendor, has recently deployed an Intelligent Virtual Assistant (IVA) solution for insured motor vehicle owners calling for roadside assistance. The Zappix customer, one of the largest roadside assistance service providers …
Zappix Launches Three New Retail and eCommerce Visual IVR Customers
Zappix, the leading Visual IVR and Digital Self-Service vendor, has launched its Visual IVR solution for three more customers in the retail and eCommerce industry. Zappix has seen increased demand for its On-Demand Customer Service solutions in recent months …
Zappix Launches Agent Assist Solution to Accelerate Contact Center Interactions
Zappix, the leading AI-Powered Mobile On-Demand Customer Service and Visual IVR solutions provider, announced it has launched an Agent Assist solution aimed at reducing Average Handle Time and improving the time to successful …
Zappix Reports Increased Market Growth for Digital Self-Service and Visual IVR in 2021
The leading Visual IVR and mobile On-Demand Self-Service vendor has seen demand for its flagship solution continue to grow this year on the back of accelerated contact center Digital Transformation plans. Zappix launched over two dozen new customers …
Zappix Visual IVR Is Now Available on Genesys AppFoundry
Zappix, the leading Visual IVR and Digital Self-Service Solutions provider, combines its flagship solution with the Genesys Customer Experience Platform to bring modern automation and innovation to contact centers. his Intelligent Virtual Assistant (IVA) enables mobile …
Zappix Partners with Lifesize to Provide Visual IVR Solutions
Zappix, the leading Visual IVR and Customer Self-Service Solutions provider, has partnered and integrated with Lifesize, a leader and global provider of cloud contact center and video meeting solutions, to bring automation, artificial intelligence, and self-service to enterprise customer service communications …