Case Studies

Discover real-world applications of our products and solutions, demonstrating their impact on customer engagement and operational efficiency.

Fashion Retailer

Retail

Visual IVR Drives Customer Satisfaction & Loyalty...

Roadside Assistance Service Provider

Insurance, Visual IVR

Deflecting calls from live agents and improving the customer experience...

Streamlined Patient Outreach For Gastroenterology Center

Healthcare, On-Demand Apps, Proactive Engagement

Zappix's automated outreach solution streamlined operations and increased patient preparedness for appointments....

Hibbett Sports

On-Demand Apps, Retail, Visual IVR

Modern Customer Service for a Digital Customer Base...

Aéropostale

On-Demand Apps, Retail, Visual IVR

Visual IVR Drives Customer Satisfaction & Loyalty...

Retail (Multiple Use Cases)

On-Demand Apps, Retail, Visual IVR

Deploying visual self-service for multiple call types...

Logistics & Services

Logistics and Services, On-Demand Apps, Visual IVR

Deflecting routine calls and deploying a dynamic FAQ solution...

Visual IVR Call Deflection Solution For Digital Health SaaS Provider

Healthcare, On-Demand Apps, Visual IVR

Zappix's Self-Service and Visual IVR Solution deflected over 60% of routine calls, freeing agents for complex inquiries....

National Recovery Agency

FinTech, On-Demand Apps, Proactive Engagement, Visual IVR

Increasing digitalization in the collections process...

GRM Information Management

COVID-19, Human Resources, On-Demand Apps, Proactive Engagement

Actively managing a safe return to the office after the impact of COVID-19...

Increased Patient Access For Gastroenterology Department

Healthcare, On-Demand Apps, Proactive Engagement, Visual IVR

Zappix's automated Patient Engagement Solution increased patient preparedness and decreased patient no-shows....

Arts & Crafts Retailer

On-Demand Apps, Retail, Visual IVR

Visual IVR Drives Customer Satisfaction & Loyalty...

Communications Equipment Company

On-Demand Apps, Retail, Visual IVR

Creating a better customer experience with rich visual interfaces...

Auto Rental Company

Agent Assist, Logistics and Services, Proactive Engagement

Reducing AHT and improving employee experience with Zappix Agent Assist...

Healthcare Solutions Provider

Healthcare, Visual IVR

Deploying a complete self-service solution in under 2 weeks...

Mitsui Sumitomo Seguros

Insurance, On-Demand Apps, Visual IVR

Visual self-service solution for insurance customer care...

Regional Bank

FinTech, On-Demand Apps, Visual IVR

Reducing costs by deflecting calls and increasing revenues by removing barriers for payment...

Business Process Outsourcing

Agent Assist, BPO, On-Demand Apps, Proactive Engagement, Visual IVR

BPO partner reducing costs and staying competitive with modern self-service...

Learn more about Zappix from our experts

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About Us

Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.

Contact

25 Burlington Mall Road, Burlington, MA 01803

+1 (781) 739-2770

marketing@zappix.com