Case Studies

Discover real-world applications of our products and solutions, demonstrating their impact on customer engagement and operational efficiency.

Visual IVR Drives Customer Satisfaction & Loyalty...
Deflecting calls from live agents and improving the customer experience...
Zappix's automated outreach solution streamlined operations and increased patient preparedness for appointments....
Modern Customer Service for a Digital Customer Base...
Visual IVR Drives Customer Satisfaction & Loyalty...
Deploying visual self-service for multiple call types...
Deflecting routine calls and deploying a dynamic FAQ solution...
Zappix's Self-Service and Visual IVR Solution deflected over 60% of routine calls, freeing agents for complex inquiries....
Increasing digitalization in the collections process...
Actively managing a safe return to the office after the impact of COVID-19...
Zappix's automated Patient Engagement Solution increased patient preparedness and decreased patient no-shows....
Visual IVR Drives Customer Satisfaction & Loyalty...
Creating a better customer experience with rich visual interfaces...
Reducing AHT and improving employee experience with Zappix Agent Assist...
Deploying a complete self-service solution in under 2 weeks...
Visual self-service solution for insurance customer care...
Reducing costs by deflecting calls and increasing revenues by removing barriers for payment...
BPO partner reducing costs and staying competitive with modern self-service...