Visual IVR Solutions

Innovative Visual IVR solutions increase self-service, lower calls to live agents, and save money at contact centers while providing an app-like experience that users in our instant-gratification society love.

Visual IVR

Leverage the full power of smartphones with cloud-based full Visual IVR menus & automated self-service. The Visual IVR solution connects users directly to the answers they need.

Mobile On-Demand

Connect users to the exact answer they're looking for when callers select the option in legacy IVR menus. Provide the right form, collect digital media, and let your CX evolve.

Always On

The Always On Visual IVR solution gives users a consistent platform to return to every time they need help, through whatever channel they choose, while reducing live agent interactions.

Agent Dashboard

Improve contact center interactions with innovative collaboration tools connecting live agents directly to users. The Zappix Agent Dashboard gives agents the context they need.

Analytics Suite

Track user activity, set up active alerts for managers, and interpret accurate data analysis thanks to the Zappix Analytics suite.

Outbound Engagement

Proactively message customers individually or in groups, increase sales, and send scheduled reminders with Outbound Engagement.

IVR Directory App

A robust network of enterprises and customer care solutions under one roof for easy user access. Connect your enterprise to the network that started the IVR revolution.

The Visual IVR Advantage

The innovative On-Demand Visual IVR solution increase self-service, lower calls to live agents, and save money at contact centers while providing an app-like experience that users in our instant-gratification society love.

Transform the customer journey during contact center interactions with Visual IVR solutions. Create new revenue opportunities with promotional banners, and understand customer behavior with actionable analytics.

NPS Ease of Use Score
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Fewer Seconds AHT
%
Call Containment Rate
%
Users Return Directly
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