Accelerate digital transformation by providing a profitable Digital Engagement Solution to clients. Leverage modern self-service to stay competitive in a crowded marketplace and drive customer loyalty.
Zappix automation reduces costs while improving customer service. Innovative business models create a win/win for BPO providers and customers.
Zappix business model reduces the cost of resolving consumers’ calls and lets BPOs charge for self-service interactions
Stay ahead of the competition by offering the most advanced, field-proven, self-service solutions
Reduce agent burnout from tiresome, tedious interactions and free agents up to focus on more complex interactions, increasing agent engagement
Effective automation reduces the amount of new hires needed during seasonal ramp ups
Diverse offerings make BPO portfolios more valuable to clients and prospects
Add up-sell opportunities within Zappix’s solutions during or after interactions
Let self-service automation handle the tiresome, repetitive, low-skill tasks that burnout agents and let them focus on the high-empathy calls where their skills and expertise are most valuable.
Automated Visual IVR interactions deflect calls away from live agents and by increasing call containment rates to let BPOs handle higher volumes at lower cost.
Automated Zappix solutions like our Payment Bot complete highly-regulated interactions safely and securely with no risk of human error to make compliance fast and easy.
Zappix Digital Engagement Solutions are available to callers through any digital channel. This availability increasingly reduces inbound call volume over time. Make the impact go further by pushing information at the right time with Zappix messaging and shift callers to digital channels for future experiences.
Bring Zappix digital & visual self-service to the voice channel with Visual IVR integrated right on top of traditional IVR trees. Free agents to focus on the complex calls where their skills & empathy matter by automating customer service with high resolution rates.
Significantly reduce average handle time (AHT) if callers reach live agent conversations by collecting data using Zappix digital forms before or during calls. Maximize time spent on hold by giving callers the ability to submit important information and verify their identity or account information. Information gathered by Zappix services is automatically forwarded to live agents when they pick up a call.
Please contact us to set a call with our implementation experts
Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.
