Accelerate digital transformation and deliver the cutting-edge, technology-driven customer service that modern businesses require.
Zappix business model reduces the cost of resolving consumers’ calls and lets BPOs charge for self-service interactions.
Stay ahead of the competition by offering the most advanced, field-proven, self-service solutions
Reduce agent burnout from tiresome, tedious interactions and free agents up to focus on more complex interactions, increasing agent engagement.
Effective automation reduces the amount of new hires needed during seasonal ramp ups
Diverse offerings make BPO portfolios more valuable to clients and prospects
Add up-sell opportunities within Zappix’s solutions during or after interactions
Let self-service automation handle the tiresome, repetitive, low-skill tasks that burnout agents and let them focus on the high-empathy calls where their skills and expertise are most valuable.
Automated Visual IVR interactions deflect calls away from live agents and by increasing call containment rates to let BPOs handle higher volumes at lower cost.
Automated Zappix solutions like our Payment Bot complete highly-regulated interactions safely and securely with no risk of human error to make compliance fast and easy.
Please contact us to set a call with our implementation experts
Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.
