Digital Self-Service for BPOs

Accelerate digital transformation by providing a profitable Digital Engagement Solution to clients. Leverage modern self-service to stay competitive in a crowded marketplace and drive customer loyalty.

Profitable Self-Service

Zappix automation reduces costs while improving customer service. Innovative business models create a win/win for BPO providers and customers.

Direct Benefits for BPOs:

Profitable Self-Service

Zappix business model reduces the cost of resolving consumers’ calls and lets BPOs charge for self-service interactions

Competitive Modern Portfolio

Stay ahead of the competition by offering the most advanced, field-proven, self-service solutions

Automate Tedious Tasks

Reduce agent burnout from tiresome, tedious interactions and free agents up to focus on more complex interactions, increasing agent engagement

Faster Scaling & Onboarding

Effective automation reduces the amount of new hires needed during seasonal ramp ups

Improve Customer Experiences

Diverse offerings make BPO portfolios more valuable to clients and prospects

Increase Revenues for Your Customers

Add up-sell opportunities within Zappix’s solutions during or after interactions

Win/Win for BPOs

Reduced Agent Burnout

Let self-service automation handle the tiresome, repetitive, low-skill tasks that burnout agents and let them focus on the high-empathy calls where their skills and expertise are most valuable.

Lower Costs

Automated Visual IVR interactions deflect calls away from live agents and by increasing call containment rates to let BPOs handle higher volumes at lower cost.

Simple, Secure Compliance

Automated Zappix solutions like our Payment Bot complete highly-regulated interactions safely and securely with no risk of human error to make compliance fast and easy.

Cloud-based Zappix SaaS solutions benefit BPOs at every step of the caller journey:

Prevent before the call, Deflect during the call, & Accelerate live agent interactions


Before the call is placed

Zappix Digital Engagement Solutions are available to callers through any digital channel. This availability increasingly reduces inbound call volume over time. Make the impact go further by pushing information at the right time with Zappix messaging and shift callers to digital channels for future experiences.


Before callers reach live agents

Bring Zappix digital & visual self-service to the voice channel with Visual IVR integrated right on top of traditional IVR trees. Free agents to focus on the complex calls where their skills & empathy matter by automating customer service with high resolution rates.


During live agent interactions

Significantly reduce average handle time (AHT) if callers reach live agent conversations by collecting data using Zappix digital forms before or during calls. Maximize time spent on hold  by giving callers the ability to submit important information and verify their identity or account information. Information gathered by Zappix services is automatically forwarded to live agents when they pick up a call.