FinTech
Secure Zappix FinTech solutions make customer service easier and more enjoyable and increase the rate of successful interactions.
Offer callers the most convenient, easy to use customer experiences for your most common customer service use cases. Add the Zappix Debt Recovery solution to remove barriers to entry and increase the rate of successful payments.
Proactive messaging, seamlessly integrated payment gateways, and optional promotions presented in a white-labeled, on-demand experience increases customer satisfaction and delivers the benefits of modern apps without any of the drawbacks.
Faster, Better App-Like Experiences
Stand out over your competition in a crowded marketplace by delivering cutting edge experiences that are faster and easier to use for your customers.
Connect callers directly to common use cases like Bill Payment, Account Balances, Password Reset, and Card Locking/Activation.
Lower AHT, increased CSAT, improved NPS scores, and shorter time to resolution mean you can compete with other financial institutions. Zappix on-demand mobile self-service platforms deliver all the benefits of a native app with none of the drawbacks — lower development and maintenance costs for businesses and no download needed for users.
Debt Recovery as a Service
Rich app-like experiences proactively delivered by advanced messaging automation brings users closer to a successful resolution and removes barriers to payment.
Give debtors convenient and accessible payment options wherever and whenever they connect with Zappix visual interfaces powered by revolutionary on-demand technology.
Frictionless Zappix experiences are easy to use, breaking down barriers to repayment resulting in high response rates and improved recovery rates. Fast, successful, and digital interactions relieve pressure on debtors throughout the complex repayment process, encouraging repayment.
Campaign Editor
Create, track, and manage personalized outreach campaigns for debt recovery and other engagement purposes.
Send text and email messages to large distribution lists to actively engage the recovery process.
Customizable Zappix APIs automatically add debtor information to your campaign database. Add more debtors and debtor information through single or bulk uploads and create targeted or bulk contact lists with the click of a button. Customize every step of the Digital Debt Collection experience in seconds without any coding experience or IT team.
Analytics & VOC
Track and analyze every step of the user journey to understand which use cases get the most volume, where callers get stuck, and what callers really think about your customer experience.
Every interaction is tracked on Zappix platforms and presented using the intuitive Zappix analytics dashboard. See what customer service needs users access most often, when customer service requests increase or decrease, and leverage integrated surveys to get a complete understanding of the voice of the customer.
Potential Use Cases
Digital Debt Recovery
Frictionless Zappix experiences are easy to use, breaking down barriers to repayment resulting in high response rates and improved recovery rates.
Account Summary
Deliver fast and easy access to account balance and recent transactions to customers calling in to your customer service line.
Lock Stolen Card
Customers automatically notify you of lost or stolen cards and can lock cards as needed after clearing your standard security authentication protocols.
Bill Payment
Zappix payment bot connects to any backend payment gateway you already use to securely process payments and allow users to set up and connect bill pay.
Activate A Card
Self-service new card activation takes this simple, repetititve task off agents plates and lets them focus on calls that matter.
Password Reset
Users can easily reset their passwords if they forget their information or get locked out of their account.