In this video testimonial, Sue Henry, Practice Administrator at Beth Israel Lahey Hospital in Beverly, discusses how Zappix Digital Patient Engagement has revolutionized their patient communication and operational efficiency. Sue highlights the seamless automation of pre-procedure instructions, automated appointment reminders, and post-visit surveys, all of which are integrated into their workflow.
After implementing Zappix, Beth Israel Lahey has reduced no-show rates by over 50%, improving patient engagement and streamlining processes. Sue also reflects on how the system has enhanced both patient satisfaction and staff productivity, and how this digital transformation continues to support their ongoing efforts to optimize patient care.
