AI Self-Service enables customers to resolve requests independently through intelligent automation and conversational experiences, including Zappix’s industry-leading Visual IVR for modernizing voice self-service.
Business Benefits
Cost-to-Serve Reduction
Drive significant cost savings by deflecting routine queries from live agent interactions to the efficient self-service platform. AI Self-Service empowers customers to find solutions independently, optimizing resource allocation.
Higher Resolution Rates
Experience industry-leading containment rates exceeding 75%. Our technology ensures that customers can resolve their queries and issues through the self-service platform, minimizing the need for agent intervention.
Improved KPI's
Elevate key performance indicators (KPIs) such as Average Handling Time (AHT) and wait time. AI Self-Service streamlines processes, reducing the time customers spend in queues and enhancing overall service efficiency.
Enhanced Customer Experience
Prioritize customer satisfaction by offering a seamless and intuitive self-service experience. Customers can access information, troubleshoot problems, and perform transactions independently, leading to increased satisfaction and loyalty.
Comprehensive Self-Service Capabilities
Conversational AI
Engage customers in natural language across both voice and digital text channels using rich media and embedded controls, like video, camera capture, and file upload, to dynamically present and capture information, while fully branded to your businesses' look and feel.
Workflow Automation
Streamline processes with automated workflows that guide users through self-service options. Ensure a smooth and intuitive customer journey, enhancing user satisfaction.
Seamless Integration to Back-End Systems
Seamlessly integrate with your existing back-end systems like CRMs and ERPs for real-time access to relevant data. Provide accurate and up-to-date information to customers without manual interventions.
Actionable Analytics
Gain valuable insights into customer interactions and behavior. AI Self-Service includes robust analytics tools, allowing you to track user patterns, identify areas for improvement, and make data-driven decisions.
Device Agnostic and Multi-Channel Access
The Zappix AI Self-Service works on every digital device (mobile phone, tablet, and computers) and can be accessed from different channels – voice channels (Visual IVR), websites (Visual Bots), text messages, emails, QR codes, and more.
Visual IVR
Transform outdated “press 1 for claims” menus into a sleek, mobile-web experience that drive high resolution rates, cost-to-serve reduction, and improved customer experience. Deflect repetitive, high volume voice calls into engaging self-service interactions.
Intelligent Visual Agents (IVA)
AI agents delivering successful resolutions
Zappix AI Self-Service is a multimodal Conversational AI solution enabling customers to quickly resolve their customer service needs, wherever they are, and without talking with human agents.
