Zappix, Inc. And Cloud Collections Announce Implementation of New Digital Debt Collection Solution
The emerging leader in Mobile On-Demand Visual IVR has revealed a new implementation of its Digital Debt Collection solution with Cloud Collections.
BURLINGTON, MASS. (PRWEB) Dec. 11, 2018 — Zappix, Inc., a Visual IVR industry leader, and Cloud Collections have implemented a new solution to bring the Digital Self-Service revolution to debt collection. The implementation aims to increase successful collection rates, automate the payment process, and lower costs for collection specialists like Cloud Collections.
The Zappix Digital Debt Collection solution integrates with payment gateways and with CRMs to create a comprehensive solution for collection agencies. The solution breaks down barriers to successful payments through easy-to-use visual menus and a complete end-to-end debt collection solution.
Zappix customers can proactively reach out to debtors via SMS or email to directly encourage fast and simple payment using the new implementation.
“Zappix technology brings incredible innovation to the debt collection landscape,” said Trevor Greenhill, Cloud Collections Managing Director. “The Digital Debt Collection platform operates with the simplicity, speed, and mobility needed to successfully target and complete the collection process.”
“We are pleased to join forces with Cloud Collections and add efficiency and effectiveness to their debt collection process,” said Yossi Abraham, Zappix president. “Our digital, visual solution represents the next generation of self-service debt collection.”
Zappix and Cloud Collections customers will enjoy a simplified yet comprehensive collection process, with greater automation and self-service capabilities, leading to increase in success rates, benefiting all parties involved — Zappix, Cloud Collections, their customers, and end users.
Zappix provides On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.
About Cloud Collections
Cloud Collections is a newly formed Australia wide company, based in Western Australia. Our services are designed to manage both consumer and commercial debts. Cloud developed from a need to deliver Payment Management & Debt Collections services currently missing from the Australian market.
Cloud have embraced Zappix’s technology to deliver superior services to the debt collection industry. Our solution explores all lines of responsive action to decrease time to pay improving our clients cash flow and allowing us to manage the end to end process for them.
Cloud Collections Pty Ltd
Stephanie Hughes, Sales Executive
0481 099 676
(08) 6444 9367