Zappix, Inc. Named A CRM Magazine 2019 CRM Service Awards Rising Star
Zappix Inc. has been named as one of six Rising Stars in CRM Magazine’s 2019 Service Awards.
BURLINGTON, MASS. (PRWEB) March 27, 2019 — The leader in On-Demand Customer Service Solutions including Visual IVR has earned recognition from CRM Magazine and destinationCRM.com as a 2019 CRM Service Awards Rising Star — both emerging and established vendors that have reshaped the industry in the past year. A full suite of new products, partnerships, and capabilities has established Zappix as a leader in the Visual IVR, Customer Self-Service, and Automation industries.
“We are very proud to see Zappix named as one of DestinationCRM’s 2019 CRM Service Rising Stars,” said Yossi Abraham, Zappix president. “2018 was a year of great innovation and growth for the Zappix suite of products and in 2019 we plan on developing and introducing new groundbreaking On-Demand Self-Service solutions that will help our customers provide superb customer experience.”
The industry leading Zappix portfolio of On-Demand Customer Service Solutions offers impressive ROI for companies as well as improved CX for consumers:
- Enhanced customer satisfaction — easy to use self-service tools
- Reduced amount of repetitive mundane calls sent to live customer service representatives
- High containment rates
- Reduction of call center costs
- Agents empowered to focus on high-value complex calls
- Reduced agent burnout
CRM Magazine highlighted new additions like the Service Interruption Management solution for Utilities and Pre/Post Procedure Reminders solution for Healthcare Providers, as well as the addition of actionable analytics capabilities to its Analytics Suite as evidence of an expanded focus toward automated solutions that also relieve pressure on contact centers.
The complete lineup of Zappix products now includes: Visual IVR, On-Demand Apps, Outbound Engagement, Agent Collaboration Tools, Customer Service RPA (Robotic Process Automation), Analytics Suite, Zappix Studio, and Survey Engine.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.
To learn more about Zappix, go to: www.zappix.com.
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