AI Self-Service enables customers to resolve requests independently through conversational AI and intelligent automation built for contact centers, including Zappix’s industry-leading Visual IVR for modernizing voice self-service.
Zappix’s LLM-powered conversational AI captures customer intent in natural language, with no rigid menu trees and no scripted prompts. Deployed across a contact center’s full inbound volume, it understands free-form requests the way a live agent would, then routes each one to instant resolution, a synchronized Visual IVR session, or a live agent, whichever gets the customer to a resolution fastest.
Branded visual interface on the customer’s phone, synced with the voice conversation.
Captures customer intent accurately — no scripted menus or rigid IVR trees.
Live connection to CRM, CCaaS, and backend systems for real-time data and transactions.
Full resolution from intent to confirmation — no agent needed for contained calls.
Zappix’s LLM-powered conversational AI captures customer intent in natural language, with no rigid menu trees and no scripted prompts. Deployed across a contact center’s full inbound volume, it understands free-form requests the way a live agent would, then routes each one to instant resolution, a synchronized Visual IVR session, or a live agent, whichever gets the customer to a resolution fastest.
of inbound calls resolved without ever reaching a live agent
Engage customers in natural language across both voice and digital text channels using rich media and embedded controls, like video, camera capture, and file upload, to dynamically present and capture information, while fully branded to your businesses' look and feel.
Streamline processes with automated workflows that guide users through self-service options. Ensure a smooth and intuitive customer journey, enhancing user satisfaction.
Seamlessly integrate with your existing back-end systems like CRMs and ERPs for real-time access to relevant data. Provide accurate and up-to-date information to customers without manual interventions.
Gain valuable insights into customer interactions and behavior. AI Self-Service includes robust analytics tools, allowing you to track user patterns, identify areas for improvement, and make data-driven decisions.
The Zappix AI Self-Service works on every digital device (mobile phone, tablet, and computers) and can be accessed from different channels – voice channels (Visual IVR), websites (Visual Bots), text messages, emails, QR codes, and more.
Transform outdated “press 1 for claims” menus into a sleek, mobile-web experience that drive high resolution rates, cost-to-serve reduction, and improved customer experience. Deflect repetitive, high volume voice calls into engaging self-service interactions. Visual IVR works as an AI voice agent for customer service, using call deflection to turn repetitive, high-volume voice calls into engaging self-service interactions.
Zappix AI Self-Service adapts to the workflows and compliance needs of the industries that rely on it most.
Zappix AI Self-Service is a multimodal Conversational AI solution enabling customers to quickly resolve their customer service needs, wherever they are, and without talking with human agents.
It is a multimodal, conversational AI solution that lets customers resolve requests, like scheduling, billing, or claims, entirely on their own, without waiting in a phone queue or downloading an app.
Zappix’s LLM-powered conversational AI understands natural language and pairs it with a synchronized Visual IVR interface, so customers see and act on real account data and forms, not just chat bubbles.
No. It runs directly in the customer’s existing phone call or browser session via mobile web. No app store download or account creation required.
A multimodal AI agent engages customers across voice and visual channels at the same time, speaking, showing, and resolving in one interaction, rather than limiting customers to voice-only or text-only automation.
Organizations using it typically see containment rates above 75%, meaning three out of four calls are resolved without ever reaching a live agent.
