On Demand

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Our smartphone culture needs immediate answers. Give customers the service they want immediately when they ask for it with Zappix self service platforms. On Demand technology digitally streams answers to customer smartphones through any preexisting voice-based IVR menu. Provide the appropriate form, allow users to conveniently upload photographs, video clips, and other media with Zappix Visual IVR.

On Demand seamlessly integrates with every pre-existing IVR platform to increase self-service, reduce calls to live agents, and lower costs at contact centers. Zappix On Demand transforms the user journey no matter what voice-based IVR an enterprise employs.

Information submitted to forms via On Demand technology is automatically transferred to the Zappix Agent Dashboard if callers decide to connect with a live contact center agent. Callers are no longer forced to repeat information with Zappix visual platforms.

Users love On Demand technology. Zappix earns a score of 91 for ease of use on NPS surveys. Fast, easy to access answers satisfy callers and promote brand loyalty. Turn difficult complaints into thankful customers with Zappix On Demand.

Use Cases

Retail
retail order tracking image
Retail

Order Tracking

Immediately serve customers tracking information when they call your already existing IVR platform
Healthcare
schedule healthcare appointments image
Healthcare

Schedule Appointments

View open dates, schedule future appointments, and change current healthcare appointments
Insurance
report an insurance ivr claim
Insurance

Report A Claim

Automate the claims process with self service forms connected to Zappix visual experience platforms
Utilities
utility usage information
Utilities

Usage Information

View utility usage through API connectivity and manage accounts right from smartphones

On Demand

on demand empty overlay
Play Video

Our smartphone culture needs immediate answers. Give customers the service they want immediately when they ask for it with Zappix self service platforms. On Demand technology digitally streams answers to customer smartphones through any preexisting voice-based IVR. Provide the appropriate form, allow users to conveniently upload photographs, video clips, and other media with Zappix Visual IVR.

On Demand seamlessly integrates with every pre-existing IVR platform to increase self-service, reduce calls to live agents, and lower costs at contact centers. Zappix On Demand transforms the user journey no matter what voice-based IVR an enterprise employs.

Information submitted to forms via On Demand technology is automatically transferred to the Zappix Agent Dashboard if callers decide to connect with a live contact center agent. Callers are no longer forced to repeat information with Zappix visual platforms.

Users love On Demand technology. Zappix earns a score of 91 for ease of use on NPS surveys. Fast, easy to access answers satisfy callers and promote brand loyalty. Turn difficult complaints into thankful customers with Zappix On Demand.

Order Tracking
Immediately serve customers tracking information when they call your already existing IVR platform
Report A Claim
Automate the claims process with self-service forms connected to Zappix visual experience platforms
Schedule Appointments
View open dates, schedule future appointments, and change current healthcare appointments
Usage Information
View utility usage through API connectivity and manage accounts right from smartphones