Utilities

Real-time customization and analytics

Play Video
NPS Ease of Use Score
-
Fewer Seconds AHT
%
Call Containment Rate
%
Customers Return Directly
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Increase Self Service

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Reduce Calls to Live Agents

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Lower Costs at Contact Centers

Use Cases

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Report An Outage

Let users quickly and easily report outage areas with automated geolocation features
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Pay Bills

View bills and connect recurring payment options with secure Zappix safeguards
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Payment Reminders

Send customers proactive bill reminders
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Start/Stop Service

Automate customer requests and streamline processes
utility usage information

Usage Info

View utility usage and manage accounts through secure logins
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Schedule Maintenance

Schedule maintenance and repair appointments

Always On

Give customers an omnichannel solution for account management and bill paying. Always On connections allow for repeated use by users interacting with the same customer service solutions again and again over time. Embed URLs in websites, add links to email correspondence and add QR codes to printed material. Every way users connect is transformed by this innovative Zappix digital self-service solution.

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On Demand

Users don't need to talk with contact center agents for every answer. Requesting service or scheduling maintenance is easy with Zappix On Demand technology. Callers interact with digital self-service solutions to elegantly answer every customer service question they have as quickly as our mobile-oriented, instant gratification culture demands.

Multi Menu

Say goodbye to uselessly convoluted voice-based IVR menus. Zappix Multi Menu Visual IVR solution provides the enjoyable user journey the modern consumer expects. The transformative virtual app environment allows fluid movement between customer service solutions through visual menus streamed directly to smartphones.

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Utilities

Utilities

Real-time customization and analytics

Zappix Visual IVR
Play Video

Increase Self Servce

Reduce Calls to Live Agents

Lower Costs at Contact Centers

mobile verticals icons
Schedule Maintenance
View open dates and schedule maintenance and repair appointments quickly from a smartphone
Pay Bills
View bills and connect payment options with secure Zappix safeguards
Payment Reminders
Proactively remind customers when their bills are due
Usage Info
View utility usage and manage accounts through secure logins
Start/Stop Service
Automate customer requests and streamline a complex process
Report an Outage
Quickly report outage areas where they happen with geolocation

Always On

Give customers an omnichannel solution for account management and bill paying. Always On connections allow for repeated use by users interacting with the same customer service solutions again and again over time. Embed URLs in websites, add links to email correspondence and add QR codes to printed material. Every way users connect is transformed by this innovative Zappix digital self-service solution.

On Demand

Users don't need to talk with contact center agents for every answer. Requesting service or scheduling maintenance is easy with Zappix On Demand technology. Callers interact with digital self-service solutions to elegantly answer every customer service question they have as quickly as our mobile-oriented, instant gratification culture demands.

Multi Menu

Say goodbye to uselessly convoluted voice-based IVR menus. Zappix Multi Menu Visual IVR solution provides the enjoyable user journey the modern consumer expects. The transformative virtual app environment allows fluid movement between customer service solutions through visual menus streamed directly to smartphones.