The leader in Visual IVR and On-Demand Customer Service Solutions has revolutionized CX again with expanded capabilities and integrations for 2020.
BURLINGTON, MASS. (PRWEB) Feb. 05, 2020 — Zappix, the leader in Visual IVR and On-Demand Customer Service Solutions, has revolutionized CX again with an expanded suite of capabilities and integrations for its flagship customer experience platform. Improvements to its proprietary automation system, major updates to the already powerful Zappix Studio platform, and other updates continue bringing more benefits to an industry continuously evolving.
“We are constantly listening to the needs of the customer service industry and continuously developing the solutions needed to keep pace with customer expectations,” said Yossi Abraham, Zappix president. “2020 is the year of Visual IVR and Zappix solutions are ready for the increased demand and mainstream popularity of fast, seamless, visual customer service automation.”
The expanded Visual IVR solution includes various improvements:
- Improved automation using the Zappix RPA Engine
- Streamlined interactions and deeper personalization for customers utilizing the Visual IVR service
- Enhanced digital survey and questionnaire capabilities
- Major updates to the Zappix Studio (the powerful Zappix menu builder and editor platform) including an improved user interface that makes creating and updating On-Demand Apps faster
- Continuous improvements to the Zappix Analytics Suite to deliver actionable insights according to the needs of Zappix customers
- Multiple other features consolidated under the main release including an integrated signature panel, conversion of forms to PDF, adding multiple images to form submissions, and more.
Fully automated Zappix Visual IVR solutions are creating the fast, straightforward, enjoyable customer service experiences modern customers demand in the B2B and B2C sectors. Committed to bringing elite customer experience to as many consumers as possible, Zappix will continue to expand its portfolio of customers, partners and services throughout 2020.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue-generating use-cases.
To learn more about Zappix, go to www.zappix.com
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