Visual IVR
SEE THE FUTURE
A faster, better, and more efficient experience for customers calling into your contact center
Zappix Visual IVR is a revolutionary digital & visual self-service tool enabling customers to swiftly resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR).
Your business will enjoy improved customer satisfaction, less agent burnout and reduced costs.
What Is Visual IVR:
Business Benefits
Net Promoter Score
Zappix Visual IVR experiences earn an average NPS over 82 thanks to fast solutions and user-friendly interfaces.
Call Containment
Deflect more calls away from contact centers and customer service representatives with increased call containment rates.
Cost Savings
Automated Visual IVR interactions get more successful resolutions while reducing your contact center budget.
Average Handle Time
Your customers help solve customer service issues and decrease average handle time (AHT) with smart self-service.
Get the e-book:
“The Power of Visual IVR”
EXQUISITE AND SIMPLE
Show off your CX
We are all visual creatures. Modern consumers are accustomed to visual interfaces that make interactions simple, straightforward and easy to understand. Bring elegant UX to your legacy IVR to energize the customer experience and create more successful resolutions. Eliminate confusing and cumbersome voice IVR trees with Zappix Visual IVR menus.
LIGHT SPEED
Respond faster
Zappix Visual IVR dramatically reduces time to successful resolution. Intuitive visual interfaces with purposeful automation mean customers find what they’re looking for up to 6 times faster than traditional voice IVR systems. Next-level speed provides incredibly low Average Handling Time (AHT) and creates happier customers. Visual IVR transforms legacy IVR into modern convenience.
