Visual IVR

see the future

A faster, better, and more efficient experience for customers calling into your contact center

Zappix Visual IVR is a revolutionary digital & visual self-service solution enabling customers to resolve their customer service needs swiftly by themselves, wherever they are, without getting lost in complex voice IVR menu trees or talking to a Contact Center Representative.

The caller is provided in the IVR with an option to use self-service. When they choose it, Zappix sends a text message with a link to the Visual Self-Service. The solution is cloud-based and enables end-to-end workflow automation with omnichannel access.

What Is Visual IVR:

Business Benefits

Net Promoter Score

Zappix Visual IVR experiences earn an average NPS over 82 thanks to fast solutions and user-friendly interfaces.

Call Containment

Deflect more calls away from contact centers and customer service representatives with increased call containment rates.

Cost Savings

Automated Visual IVR interactions get more successful resolutions while reducing your contact center costs.

Average Handle Time

Your customers help solve customer service issues and decrease average handle time (AHT) with smart self-service.

exquisite and simple

Show off your CX

We are all visual creatures. Modern consumers are accustomed to visual interfaces that make interactions simple, straightforward and easy to understand. Bring elegant UX to your legacy IVR to energize the customer experience and create more successful resolutions. Eliminate confusing and cumbersome voice IVR trees with Zappix Visual IVR menus.

light speed

Respond faster

Zappix Visual IVR dramatically reduces time to successful resolution. Intuitive visual interfaces with purposeful automation mean customers find what they’re looking for up to 6 times faster than traditional voice IVR systems. Next-level speed provides incredibly low Average Handling Time (AHT) and creates happier customers. Visual IVR transforms legacy IVR into modern convenience.

efficient success

Delight agents

Fast, effective visual interfaces combined with purposeful automation increase call containment over traditional IVR alone, and deflect common, tedious calls away from busy customer service representatives. Save contact center agents from repetitive calls and decrease agent burnout. With Zappix Visual IVR, your CSR team focuses on complex high value calls where agent expertise is needed.

Capabilities that grow with you


Empower consumers to solve customer service issues on their own with integrated Visual IVR and powerful digital forms.


Integrate all your visual channels and support faster customer experiences from voice IVR, email, text messages, and more.

Brand customization

Make sure every Visual IVR menu conveys the same brand and messaging as the material you already distribute to customers.

Complementary solution

Make sure every Visual IVR menu conveys the same brand and messaging as the material you already distribute to customers.


Zappix Visual IVR can be deployed in any language, making the solution flexible for every market you do business in.

User behavior analytics

Understand user trends and see exactly how Visual IVR enhances your CX thanks to automatic user behavior tracking.

Contextual transfers

Every piece of information submitted to Zappix Visual IVR can be seamlessly transferred to agents if customers opt to speak with a live agent.