Visual IVR

SEE THE FUTURE

A faster, better, and more efficient experience for customers calling into your contact center
Zappix Visual IVR is a revolutionary digital & visual self-service tool enabling customers to swiftly resolve their customer service needs by themselves, wherever they are, and without getting lost in complex voice IVR menu trees or talking to a Call Center Representative (CSR).
Your business will enjoy improved customer satisfaction, less agent burnout and reduced costs.

What Is Visual IVR:

Business Benefits

Net Promoter Score

Zappix Visual IVR experiences earn an average NPS over 82 thanks to fast solutions and user-friendly interfaces.

Call Containment

Deflect more calls away from contact centers and customer service representatives with increased call containment rates.

Cost Savings

Automated Visual IVR interactions get more successful resolutions while reducing your contact center budget.

Average Handle Time

Your customers help solve customer service issues and decrease average handle time (AHT) with smart self-service.

Get the e-book:

“The Power of Visual IVR”

EXQUISITE AND SIMPLE

Show off your CX

We are all visual creatures. Modern consumers are accustomed to visual interfaces that make interactions simple, straightforward and easy to understand. Bring elegant UX to your legacy IVR to energize the customer experience and create more successful resolutions. Eliminate confusing and cumbersome voice IVR trees with Zappix Visual IVR menus.

 

LIGHT SPEED

Respond faster

Zappix Visual IVR dramatically reduces time to successful resolution. Intuitive visual interfaces with purposeful automation mean customers find what they’re looking for up to 6 times faster than traditional voice IVR systems. Next-level speed provides incredibly low Average Handling Time (AHT) and creates happier customers. Visual IVR transforms legacy IVR into modern convenience.

EFFICIENT SUCCESS

Delight agents

Fast, effective visual interfaces combined with purposeful automation increase call containment over traditional IVR alone, and deflect common, tedious calls away from busy customer service representatives. Save contact center agents from repetitive calls and decrease agent burnout. With Zappix Visual IVR, your CSR team focuses on complex high value calls where agent expertise is needed.

Capabilities that grow with you

Self-service

Empower consumers to solve customer service issues on their own with integrated Visual IVR and powerful digital forms.

Omni-channel

Integrate all your visual channels and support faster customer experiences from voice IVR, email, text messages, and more.

Brand customization

Make sure every Visual IVR menu conveys the same brand and messaging as the material you already distribute to customers.

Complementary solution

Make sure every Visual IVR menu conveys the same brand and messaging as the material you already distribute to customers.

Multi-lingual

Zappix Visual IVR can be deployed in any language, making the solution flexible for every market you do business in.

User behavior analytics

Understand user trends and see exactly how Visual IVR enhances your CX thanks to automatic user behavior tracking.

Contextual transfers

Every piece of information submitted to Zappix Visual IVR can be seamlessly transferred to agents if customers opt to speak with a live agent.

Resources

E-Books

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The Power of Visual IVR

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Four Pillars of Successful Visual IVR

White Papers

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Zappix Fact Sheet

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The New BPO Profit Center

Case Studies

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Hibbett Sports

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Arts & Crafts Retailer Sports

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Fashion Retailer Sports

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