Zappix Visual IVR Delivers >75% Containment Rate

Zappix Visual IVR Delivers >75% Containment Rate

From Phone Call to Visual Resolution - In Seconds

01. Customer
calls in

Customer dials in and is immediately met by Zappix AI instead of a queue.

02. Visual IVR
activates

SMS with a personalized link opens a branded visual interface instantly.

03. AI resolves
end-to-end

LLM-powered AI guides the customer through account actions, forms, and payments.

From Phone Call to Visual Resolution - In Seconds

01. Customer
calls in

Customer dials in and is immediately met by Zappix AI instead of a queue.

02. Visual IVR
activates

SMS with a personalized link opens a branded visual interface instantly.

03. AI resolves
end-to-end

LLM-powered AI guides the customer through account actions, forms, and payments.

What customers can do through the visual interface

Activate a card

Reset a password

Book an appointment

Complete intake forms

Make a payment

Submit a claim

Upload documents

Access FAQs

What customers can do through the visual interface

Activate a card

Reset a password

Book an appointment

Complete intake forms

Make a payment

Submit a claim

Upload documents

Access FAQs

Orchestrating Great Customer Service at Scale

Multimodal Interface

Branded visual interface on the customer’s phone, synced with the voice conversation.

LLM Conversational AI

Captures customer intent accurately — no scripted menus or rigid IVR trees.

API
Integration

Live connection to CRM, CCaaS, and backend systems for real-time data and transactions.

End-to-End Resolution

Full resolution from intent to confirmation — no agent needed for contained calls.

Orchestrating Great Customer Service at Scale

Multimodal Interface

Branded visual interface on the customer’s phone, synced with the voice conversation.

LLM Conversational AI

Captures customer intent accurately — no scripted menus or rigid IVR trees.

API
Integration

Live connection to CRM, CCaaS, and backend systems for real-time data and transactions.

End-to-End Resolution

Full resolution from intent to confirmation — no agent needed for contained calls.

Orchestrating Great Customer Service at Scale

Multimodal Interface

Branded visual interface on the customer’s phone, synced with the voice conversation.

LLM Conversational AI

Captures customer intent accurately — no scripted menus or rigid IVR trees.

API
Integration

Live connection to CRM, CCaaS, and backend systems for real-time data and transactions.

End-to-End Resolution

Full resolution from intent to confirmation — no agent needed for contained calls.

Measurable Outcomes. Every Deployment.

75%+

Inbound Containment
Rate

Calls resolved without a live agent

Dramatic KPI Improvement

↓40% - 60%

25% - 50%

Reduction in Average Handle Time

Calls deflected to
self-service

Improved Customer Satisfaction

15 - 25

Point boost in CSAT Score

↓40%

Reduction in
Cost-to-Serve

Across self-service deployments

Measurable Outcomes. Every Deployment.

75%+

Inbound Containment
Rate

Calls resolved without a live agent

Dramatic KPI Improvement

↓40% - 60%

25% - 50%

Reduction in Average Handle Time

Calls deflected to
self-service

Improved Customer Satisfaction

15 - 25

Point boost in CSAT Score

↓40%

Reduction in
Cost-to-Serve

Across self-service deployments

Measurable Outcomes. Every Deployment.

75%+

Inbound Containment
Rate

Calls resolved without a live agent

Dramatic KPI Improvement

↓40% - 60%

Reduction in Average Handle Time

25% - 50%

Calls deflected to
self-service

↓40%

Reduction in
Cost-to-Serve

Across self-service deployments

Improved Customer Satisfaction

15 - 25

Point boost in CSAT Score