Zappix Inc. Provides Innovative Citizen Engagement Platform For Public Sector Agencies
Zappix Inc. has applied its On-Demand Customer Service solutions to support the digital transformation and automation needs of public sector agencies
BURLINGTON, MASS. (PRWEB) Apr. 17, 2019 — The leader in On-Demand Customer Service Solutions including Visual IVR is helping agencies in the public sector increase citizen engagement, automate common procedures, and support their digital transformation process using the company’s automated visual self-service solutions.
Easy to navigate, automated, visual menus provide assistance through any digital channel citizens choose 24 hours per day, 7 days per week, 365 days per year. The revolutionary solutions empower citizens with immediate answers without the need to speak with live agents thanks to Zappix Customer Service RPA (Robotic Process Automation).
“The Zappix Citizen Engagement Platform streamlines the submission and processing of common forms with the digital collaboration that citizens have come to expect in their modern lives,” said Yossi Abraham, Zappix president. “Visual IVR and On-Demand Apps provide improved access for citizens of various ability and enhances the efficient use of resources within public sector agencies.”
Zappix solutions provide various benefits for agencies after a fast, 4-6 week, implementation period:
- Reduces drain on agency resources
- Improves experience for citizens
- Automates common, repetitive processes — increasing efficiency
- Lowers average handle time (AHT)
- Provides citizens with mobile collaboration tools
Zappix products allow for proactive citizen engagement, fast, automated answers to citizens’ questions and needs, and connects public sector agencies to direct citizen feedback through a powerfully customizable Survey Engine and Analytics Suite.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.