PUBLIC SECTOR
Citizen Engagement Platform
Make tough budget decisions easy and automate common interactions for incredibly efficient and effective service.
Instant Engagement
Empower citizens with immediate answers without speaking with agents. Easy to navigate, automated, visual menus provide assistance through any channel citizens choose 24 hours per day, 7 days per week, 365 days per year.
Reduces drain on agency resources
Improves experience for citizens
Automates tedious processes, improving efficiency
Lowers Average Handle Time (AHT)
Provides citizens with mobile collaboration tools
1. Call IVR
2. Select Visual IVR
3. Automated Service
Visual IVR
A faster, better, and more efficient experience for customers calling into your contact center.
Revolutionary Zappix technology turns customer service interactions into state of the art self-service experiences, smoothly guiding callers directly to the solution they need.
Frictionless Citizen Engagement Platform experiences consistently earn Net Promotor Scores (NPS) over 85, and successfully resolve almost every customer service call forwarded to them. Fast, successful, and enjoyable interactions increase customer satisfaction and loyalty, growing Customer Lifetime Value (CLV) as a result.
Customer Service RPA
Purposefully built to provide the perfect amount of automation to support self-service solutions.
The Zappix Citizen Engagement Platform leverages Zappix Robotic Process Automation (RPA) bots built specifically for government applications.
Purposeful, intelligent automation integrations make Zappix interactions lightning fast and relieve pressure on your live customer service representatives. Capturing the vast majority of tiresome, repetitive customer service calls, live agents are free to focus on more high-value interactions where their expertise can be best put to use.
Perfect for:
Common Forms
Streamline tedious process by automating the most common form submissions and citizen enquiries. Dedicated Zappix bots make form submissions faster and easier than ever before.
Digital Collaboration
Modern citizens expect smoothly integrated, robust collaboration between themselves and live agents in our digital world. Bring speed and added functionality to every interaction with Zappix.
Improved Access
Hearing impaired citizens struggle with traditional IVR systems. Zappix On-Demand Customer Service Solutions engage multiple senses to make lightning fast service accessible for every citizen.
Resource Efficiency
Zappix solutions require fewer call center & staff resources to answer questions related to the many critical programs offered to citizens, and Analytics Suite makes sure resources are allocated properly.
Targeted Banners
Add promotional banners to your Visual IVR and On-Demand Apps to quickly disseminate critical information to many citizens.
Specify various triggers so your banners target the right citizens or connect important banners to every Zappix interaction to enhance public service announcements. Change out campaigns on the fly with the best in class drag-and-drop Zappix Studio and publish your newly designed banners instantly thanks to cloud-based Zappix systems.
