PUBLIC SECTOR

Citizen Engagement Platform

Make tough budget decisions easy and automate common interactions for incredibly efficient and effective service.

Instant Engagement

Empower citizens with immediate answers without speaking with agents. Easy to navigate, automated, visual menus provide assistance through any channel citizens choose 24 hours per day, 7 days per week, 365 days per year.

Reduces drain on agency resources

Improves experience for citizens

Automates tedious processes, improving efficiency

Lowers Average Handle Time (AHT)

Provides citizens with mobile collaboration tools

1. Call IVR

2. Select Visual IVR

3. Automated Service

Visual IVR

A faster, better, and more efficient experience for customers calling into your contact center.

Revolutionary Zappix technology turns customer service interactions into state of the art self-service experiences, smoothly guiding callers directly to the solution they need.
Frictionless Citizen Engagement Platform experiences consistently earn Net Promotor Scores (NPS) over 85, and successfully resolve almost every customer service call forwarded to them. Fast, successful, and enjoyable interactions increase customer satisfaction and loyalty, growing Customer Lifetime Value (CLV) as a result.

Customer Service RPA

Purposefully built to provide the perfect amount of automation to support self-service solutions.

The Zappix Citizen Engagement Platform leverages Zappix Robotic Process Automation (RPA) bots built specifically for government applications.
Purposeful, intelligent automation integrations make Zappix interactions lightning fast and relieve pressure on your live customer service representatives. Capturing the vast majority of tiresome, repetitive customer service calls, live agents are free to focus on more high-value interactions where their expertise can be best put to use.

Perfect for:

Common Forms

Streamline tedious process by automating the most common form submissions and citizen enquiries. Dedicated Zappix bots make form submissions faster and easier than ever before.

Digital Collaboration

Modern citizens expect smoothly integrated, robust collaboration between themselves and live agents in our digital world. Bring speed and added functionality to every interaction with Zappix.

Improved Access

Hearing impaired citizens struggle with traditional IVR systems. Zappix On-Demand Customer Service Solutions engage multiple senses to make lightning fast service accessible for every citizen.

Resource Efficiency

Zappix solutions require fewer call center & staff resources to answer questions related to the many critical programs offered to citizens, and Analytics Suite makes sure resources are allocated properly.

Targeted Banners

Add promotional banners to your Visual IVR and On-Demand Apps to quickly disseminate critical information to many citizens.
Specify various triggers so your banners target the right citizens or connect important banners to every Zappix interaction to enhance public service announcements. Change out campaigns on the fly with the best in class drag-and-drop Zappix Studio and publish your newly designed banners instantly thanks to cloud-based Zappix systems.

Survey Engine

Understanding the preferences of citizens is critical to success. Get to know your citizens with instantly available, painless surveys.
Every Zappix Visual IVR interaction concludes with an NPS survey designed to connect your development teams directly to citizens’ preferences and insights. Open responses give citizens the opportunity to identify the best aspects of your digital experience, and highlight areas of improvement to help improve service.

Resources

E-Books

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The Power of Visual IVR

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Four Pillars of Successful Visual IVR

White Papers

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Zappix Fact Sheet

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Back to Work Fact Sheet

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Outbound Engagement Fact Sheet

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