Citizen Engagement Platform
Empower citizens with immediate answers without speaking with agents. Easy to navigate, automated, visual menus provide assistance through any channel citizens choose 24 hours per day, 7 days per week, 365 days per year.
Reduces drain on agency resources
Improves experience for citizens
Automates tedious processes, improving efficiency
Lowers Average Handle Time (AHT)
Provides citizens with mobile collaboration tools
Revolutionary Zappix technology turns customer service interactions into state of the art self-service experiences, smoothly guiding callers directly to the solution they need.
Frictionless Citizen Engagement Platform experiences consistently earn Net Promotor Scores (NPS) over 85, and successfully resolve almost every customer service call forwarded to them. Fast, successful, and enjoyable interactions increase customer satisfaction and loyalty, growing Customer Lifetime Value (CLV) as a result.
The Zappix Citizen Engagement Platform leverages Zappix Robotic Process Automation (RPA) bots built specifically for government applications.
Purposeful, intelligent automation integrations make Zappix interactions lightning fast and relieve pressure on your live customer service representatives. Capturing the vast majority of tiresome, repetitive customer service calls, live agents are free to focus on more high-value interactions where their expertise can be best put to use.
Add promotional banners to your Visual IVR and On-Demand Apps to quickly disseminate critical information to many citizens.
Specify various triggers so your banners target the right citizens or connect important banners to every Zappix interaction to enhance public service announcements. Change out campaigns on the fly with the best in class drag-and-drop Zappix Studio and publish your newly designed banners instantly thanks to cloud-based Zappix systems.
Understanding the preferences of citizens is critical to success. Get to know your citizens with instantly available, painless surveys.
Every Zappix Visual IVR interaction concludes with an NPS survey designed to connect your development teams directly to citizens' preferences and insights. Open responses give citizens the opportunity to identify the best aspects of your digital experience, and highlight areas of improvement to help improve service.