Zappix Visual IVR Helps Contact Centers During COVID-19 Outbreak
In response to the coronavirus outbreak affecting the world and upending offices and contact centers, the leading Visual IVR provider has begun distributing its solutions at minimal cost to help healthcare companies and others operate smoothly during the crisis.
BURLINGTON, MASS. (PRWEB) Mar. 17, 2020 — To eliminate potential disruptions during the coronavirus outbreak currently upending offices and contact centers around the world, the leading Visual IVR provider has begun distributing its solutions at a reduced cost to help businesses operate smoothly during the crisis.
“The COVID-19 outbreak is impacting companies around the globe and we see it as our duty to help out as much as possible,” said Yossi Abraham, Zappix president. “As contact centers work to handle increased calls and decreased manpower during this crisis, our automated self-service solutions can be the lifeline that healthcare companies, BPOs, and other businesses need to keep operating in the despite Coronavirus.”
- Experience the Visual IVR service by calling the demo phone number from your mobile phone: 617-874-1357
- Access the on-demand customer service solution demo without calling at SHCOVID-19.zappix.com
With a containment rate of over 80%, Zappix self-service solutions handle spikes in call volume while letting agents focus on the complex calls where their skills and human empathy are especially needed.
Zappix solutions launch in under 4 weeks thanks to flexible Zappix Studio and agnostic integration capabilities. The only change necessary for new customers’ telephony systems is the addition of a single voice prompt with a call forwarded to the Zappix system.
Companies interested in exploring Visual IVR further are encouraged to reach out to the Zappix team with any questions or a timetable for launch.