Accelerate agent productivity with in-call intelligence, smart self-service modules, and workflow process automation.
Accelerate live calls to reduce average handle time, lower costs, and improve customer satisfaction
Reduce effort, streamline calls to shorten time spent on the phone, and save links to self-service to use later
Make interactions faster and easier, removing mundane, tedious tasks from agents’ plates and reducing burnout
Zappix provides critical context when customers choose to transfer to a live agent, giving them a leg up and improving their employee experience.
Digital Agent Assist enables agents to expedite live calls, reducing average handle time and increasing overall call efficiency.
Streamlining processes and empowering customers with self-service options translates to lower operational costs for businesses.
Elevate the customer experience by providing efficient and innovative solutions during live interactions. Increase first call resolution and leave customers satisfied with every engagement.
Enable callers to fill dynamic forms themselves, updating backend systems in real-time. Ideal for intake forms, registration processes, claims submissions, and more.
Securely send callers direct access to payment gateways, eliminating the need for agents to handle sensitive payment details. Streamline the payment process for a quicker and more secure transaction.
Connect with the voice of the customer by sending post-interaction surveys. Gather valuable feedback to enhance service quality and customer satisfaction.
Give callers the ability to upload photos and videos directly to CRM in real time, simplifying and accelerating the service process
Connect customers directly to engaging, relevant FAQs with informational videos, helpful photos, geolocation, and audio prompts
Connect callers directly to important documents through secure digital access
Zappix Agent Collaboration Tools connect to any CRM or agent interface you use to empower all of your CSRs.
Every piece of information submitted to Zappix Visual IVR can be seamlessly transferred to agents if customers opt to speak with a live agent.
Add more agents and scale your Agent Collaboration Tools easily as you grow thanks to cloud-based Zappix solutions.
Improve your customer service interactions by tracking how different agents are using Zappix capabilities and which solutions agents connect customers to most often.
Integrate all your visual channels and support faster customer experiences from voice IVR, email, text messages, and more.
Empower consumers to solve customer service issues on their own with integrated Visual IVR and powerful digital forms.
Please contact us to set a call with our implementation experts
Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.
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