Tag: Zappix Case Studies

eCommerce & Retail

Deploying visual self-service for multiple call types

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Zappix is an AI-Powered Digital Engagement Platform that modernizes customer experience by automating and optimizing user journeys across inbound and outbound interactions. Designed for organizations looking to streamline operations, reduce cost-to-serve, and eliminate manual work, Zappix delivers AI-driven, visual, and intuitive digital experiences that improve customer satisfaction and business outcomes.

The Zappix platform includes a comprehensive suite of solutions: Intelligent Outreach, Automated Self-Service (including Visual IVR), and Agent Assistant.

Built on a secure, cloud-based platform, Zappix delivers end-to-end workflow automation with seamless enterprise integration, and actionable analytics that drive continuous performance improvement.

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