The transformative Zappix On-Demand Customer Service solution has been deployed to provide a healthcare provider with real-time patient feedback as well as insights from trends analysis of digital surveys.
BURLINGTON, MASS. (PRWEB) Oct. 24, 2019 — Zappix Survey Engine, another on-demand customer service product from leading Visual IVR vendor Zappix, has has been deployed by a healthcare provider as a real-time patient feedback solution as well as a long-term voice of the customer (VoC) and trends analysis tool.
Thanks to the multichannel flexibility of Zappix On-Demand Apps, this healthcare provider can easily direct patients to fast and easy to use feedback surveys through QR codes printed on flyers and posters, via links embedded in emails and other digital communication, as well as on their website.
“We are proud to provide time-critical, immediate patient feedback for healthcare providers,” said Yossi Abraham. “Our solution allows healthcare workers to quickly respond to survey responses and provide premium care to patients and visitors and also monitors responses over time while providing valuable trends analysis.”
Zappix surveys are fully customizable and easily tailored to any use case. Zappix Survey Engine customers use the tool to reach out to their customers and receive feedback after service calls, distribute evaluation forms after a conference, or automatically collect results and encourage customer service feedback after technician visits, healthcare appointments, and more.
Companies using Zappix surveys or the digital feedback solution can easily apply those insights to CX improvements with the Zappix portfolio of On-Demand Customer Service Solutions for impressive ROI, including:
- Enhanced customer satisfaction — easy to use self-service tools
- Reduced amount of repetitive mundane calls sent to live customer service representatives
- High containment rates of over 80%
- Reduction of call center costs
- Agents empowered to focus on high-value complex calls
Fast, insightful customer feedback is at business leaders’ fingertips with the new Zappix Survey Engine and digital feedback offerings. Proactive communication, automated surveys, instant delivery, and end-to-end digitization is transforming the way customers interact with businesses.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.
To learn more about Zappix, go to: www.zappix.com.
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