Zappix Customer Deploys Digital Surveys for Real-Time Patient Feedback
The transformative Zappix On-Demand Customer Service solution has been deployed to provide a healthcare provider with real-time patient feedback as well as insights from trends analysis of digital surveys.
BURLINGTON, MASS. (PRWEB) Oct. 24, 2019 — Zappix Survey Engine, another on-demand customer service product from leading Visual IVR vendor Zappix, has has been deployed by a healthcare provider as a real-time patient feedback solution as well as a long-term voice of the customer (VoC) and trends analysis tool.
- Enhanced customer satisfaction — easy to use self-service tools
- Reduced amount of repetitive mundane calls sent to live customer service representatives
- High containment rates of over 80%
- Reduction of call center costs
- Agents empowered to focus on high-value complex calls