Survey Engine

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Digital customer feedback deployed through any digital channel turns insights into action

Zappix digital customer feedback solutions keep businesses connected to the voice of the customer. Zappix allows customers to access surveys through QR codes, text messages, embedded links, and other digital channels.

Managers and project leaders are then immediately sent an email containing individual survey results, or given access to a tabulated summary of results organized by customizable categories and variables.
Every Zappix interaction concludes with an automated Net Promoter Score (NPS) survey powered by the Zappix Survey Engine. Create customized surveys for any need and gather important information with fast, user-friendly, on-demand Zappix Surveys.

CONSISTENCY

Learn more often

Zappix Customer Service RPA adds just the right amount of automation to support advanced self-service customer experiences. Automate the most wasteful, repetitive processes and streamline customer service with RPA bots built for your exact needs. Customer Service RPA leverages proven, reliable technology without the need for an enterprise technology team.

 

DEEP INSIGHTS

Maximize your data

Combine survey responses with Zappix behavioral data for a 360° view of the customer. Merge qualitative and quantitative insights for a clear picture of what frustrates or delights users. See which experiences drive business benefits and which get in the way. The Zappix Survey Engine collects every answer across every survey in one convenient location for easy comparisons and tabulated data.

CUSTOMIZATION

Design your way

Build your surveys the way you want and make sure they mesh with your brand identity. Best in class no-code Zappix customization means customers taking your surveys observe a seamless experience across all your brand touchpoints. Design custom themes using the colors, fonts, and logos you want and complete the experience with your own custom thank you pages.

Capabilities that grow with you

User friendly

The Zappix Survey Engine is built with a no-code solution that turns anyone into a programmer thanks to user-friendly interfaces.

Omni-channel

Meet customers where they are, whether on mobile, web, emails or any other channel customers choose thanks to on-demand technology.

Powerful variables

Find deep insights with advanced survey capabilities including variable branching, conditional questions, A/B testing, question skipping, and more.

Immediate insights

Track and analyze every survey response in real time and gain valuable insights into customer experiences as soon as they happen.

Compare results

Zappix Survey Engine gathers every response in one place allowing for easy comparisons and trends analysis.

Customized dashboards

Every user connected to the Zappix Survey Engine can choose customizable dashboard views and organize their workflows.

View your way

Create custom filters to view your data any way you wish and export your data to any file type you need.

Control access

Allow limited access depending on different users’ roles. Control what capabilities and surveys each user sees with simple controls.