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Digital customer feedback deployed through any digital channel turns insights into action
Zappix digital customer feedback solutions keep businesses connected to the voice of the customer. Zappix allows customers to access surveys through QR codes, text messages, embedded links, and other digital channels.
Managers and project leaders are then immediately sent an email containing individual survey results, or given access to a tabulated summary of results organized by customizable categories and variables.
Every Zappix interaction concludes with an automated Net Promoter Score (NPS) survey powered by the Zappix Survey Engine. Create customized surveys for any need and gather important information with fast, user-friendly, on-demand Zappix Surveys.
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Zappix Customer Service RPA adds just the right amount of automation to support advanced self-service customer experiences. Automate the most wasteful, repetitive processes and streamline customer service with RPA bots built for your exact needs. Customer Service RPA leverages proven, reliable technology without the need for an enterprise technology team.