Managers and project leaders are then immediately sent an email containing individual survey results, or given access to a tabulated summary of results organized by customizable categories and variables.
Every Zappix interaction concludes with an automated Net Promoter Score (NPS) survey powered by the Zappix Survey Engine. Create customized surveys for any need and gather important information with fast, user-friendly, on-demand Zappix Surveys.
Zappix Customer Service RPA adds just the right amount of automation to support advanced self-service customer experiences. Automate the most wasteful, repetitive processes and streamline customer service with RPA bots built for your exact needs. Customer Service RPA leverages proven, reliable technology without the need for an enterprise technology team.
Combine survey responses with Zappix behavioral data for a 360° view of the customer. Merge qualitative and quantitative insights for a clear picture of what frustrates or delights users. See which experiences drive business benefits and which get in the way. The Zappix Survey Engine collects every answer across every survey in one convenient location for easy comparisons and tabulated data.
Build your surveys the way you want and make sure they mesh with your brand identity. Best in class no-code Zappix customization means customers taking your surveys observe a seamless experience across all your brand touchpoints. Design custom themes using the colors, fonts, and logos you want and complete the experience with your own custom thank you pages.
The Zappix Survey Engine is built with a no-code solution that turns anyone into a programmer thanks to user-friendly interfaces.
Meet customers where they are, whether on mobile, web, emails or any other channel customers choose thanks to on-demand technology.
Find deep insights with advanced survey capabilities including variable branching, conditional questions, A/B testing, question skipping, and more.
Track and analyze every survey response in real time and gain valuable insights into customer experiences as soon as they happen.
Zappix Survey Engine gathers every response in one place allowing for easy comparisons and trends analysis.
Every user connected to the Zappix Survey Engine can choose customizable dashboard views and organize their workflows
Create custom filters to view your data any way you wish and export your data to any file type you need.
Allow limited access depending on different users’ roles. Control what capabilities and surveys each user sees with simple controls.
Please contact us to set a call with our implementation experts
Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.
