Digital customer feedback deployed through any digital channel turns insights into action
Zappix digital customer feedback solutions keep businesses connected to the voice of the customer. Zappix allows customers to access surveys through QR codes, text messages, embedded links, and other digital channels.
Managers and project leaders are then immediately sent an email containing individual survey results, or given access to a tabulated summary of results organized by customizable categories and variables.
Every Zappix interaction concludes with an automated Net Promoter Score (NPS) survey powered by the Zappix Survey Engine. Create customized surveys for any need and gather important information with fast, user-friendly, on-demand Zappix Surveys.
Consumer responses to Zappix surveys
"Why isn't every company doing this?!"
"Love this! So handy. Thanks!"
"Awesome way to get order status"
"So easy! Thank you!"
"Super easy - thanks!!!"
"I wish EVERYWHERE had this technology!! Love this"
"Great service. All companies should use this service"
"Amazing technological advance!! I love this!"
"This is awesome! I wish more companies used this method."
Learn more often
The Zappix Survey Engine automatically deploys NPS (Net Promoter Score) and other surveys immediately after the conclusion of any Zappix interaction. Customers don’t have to navigate to another web page on their own or wait for surveys to be sent to them. Instant, painless access to surveys increases responses and gives you more insights more often.
Maximize your data
Combine survey responses with Zappix behavioral data for a 360° view of the customer. Merge qualitative and quantitative insights for a clear picture of what frustrates or delights users. See which experiences drive business benefits and which get in the way. The Zappix Survey Engine collects every answer across every survey in one convenient location for easy comparisons and tabulated data.
Design your way
Build your surveys the way you want and make sure they mesh with your brand identity. Best in class no-code Zappix customization means customers taking your surveys observe a seamless experience across all your brand touchpoints. Design custom themes using the colors, fonts, and logos you want and complete the experience with your own custom thank you pages.
Capabilities that grow with you
The Zappix Survey Engine is built with a no-code solution that turns anyone into a programmer thanks to user-friendly interfaces.
Meet customers where they are, whether on mobile, web, emails or any other channel customers choose thanks to on-demand technology.
Find deep insights with advanced survey capabilities including variable branching, conditional questions, A/B testing, question skipping, and more.
Track and analyze every survey response in real time and gain valuable insights into customer experiences as soon as they happen.
Zappix Survey Engine gathers every response in one place allowing for easy comparisons and trends analysis.
Every user connected to the Zappix Survey Engine can choose customizable dashboard views and organize their workflows.
View your way
Create custom filters to view your data any way you wish and export your data to any file type you need.
Allow limited access depending on different users’ roles. Control what capabilities and surveys each user sees with simple controls.