Survey Engine

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Digital customer feedback deployed through any digital channel turns insights into action
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Zappix digital customer feedback solutions keep businesses connected to the voice of the customer. Zappix allows customers to access surveys through QR codes, text messages, embedded links, and other digital channels.

Managers and project leaders are then immediately sent an email containing individual survey results, or given access to a tabulated summary of results organized by customizable categories and variables.

Every Zappix interaction concludes with an automated Net Promoter Score (NPS) survey powered by the Zappix Survey Engine. Create customized surveys for any need and gather important information with fast, user-friendly, on-demand Zappix Surveys.

Consumer responses to Zappix surveys

Learn More Often with Zappix Survey Engine

CONSISTENCY

Learn more often

The Zappix Survey Engine automatically deploys NPS (Net Promoter Score) and other surveys immediately after the conclusion of any Zappix interaction. Customers don’t have to navigate to another web page on their own or wait for surveys to be sent to them. Instant, painless access to surveys increases responses and gives you more insights more often.

DEEP INSIGHTS

Maximize your data

Making it easy for customers to answer surveys is just the beginning. The Zappix Survey Engine collects every answer across every survey in one convenient location for easy comparisons and tabulated data. Don’t miss any insights by splitting surveys up between segmented departments. Discover actionable insights and share them between teams so you can grow your business faster.
Maximize Your Data with zappix survey engine
Design Your Way with zappix survey engine

CUSTOMIZATION

Design your way

Build your surveys the way you want and make sure they mesh with your brand identity. Best in class no-code Zappix customization means customers taking your surveys observe a seamless experience across all your brand touchpoints. Design custom themes using the colors, fonts, and logos you want and complete the experience with your own custom thank you pages.

Capabilities that grow with you

User friendly
The Zappix Survey Engine is built with a no-code solution that turns anyone into a programmer thanks to user-friendly interfaces.
Omni-channel
Meet customers where they are, whether on mobile, web, emails or any other channel customers choose thanks to on-demand technology.
Powerful variables
Find deep insights with advanced survey capabilities including variable branching, conditional questions, A/B testing, question skipping, and more.
Immediate insights
Track and analyze every survey response in real time and gain valuable insights into customer experiences as soon as they happen.
Compare results
Zappix Survey Engine gathers every response in one place allowing for easy comparisons and trends analysis.
Customized dashboards
Every user connected to the Zappix Survey Engine can choose customizable dashboard views and organize their workflows.
View your way
Create custom filters to view your data any way you wish and export your data to any file type you need.
Access controls
Allow limited access depending on different users’ roles. Control what capabilities and surveys each user sees with simple controls.

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