Press Releases

BURLINGTON, MASS.(PRWEB)April, 2023 —Zappix, a leading Visual and Digital Self-Service provider, has announced that they have signed with two utility companies based in Europe through two separate partnerships. These clients signify a significant step in Zappix’s global expansion as it continues to empower businesses with innovative automation technology for streamlined...

BURLINGTON, MASS.(PRWEB)March 7, 2023 —Zappix, the leading Visual Self-Service provider, is excited to join the upcoming Northeast Contact Center Forum (NECCF) Spring Forum, which will be held at the Franklin Country Club on April 25th, 2023. The event, sponsored by Genesys and key strategic partners such as Zappix, will bring...

Zappix, a leading provider of Digital Patient Engagement solutions and On-Demand Visual Self-Service, has signed with a healthcare provider in the United States for their Gastroenterology department, further solidifying its position in the healthcare industry. The healthcare provider has chosen Zappix’s innovative Digital Patient Engagement platform to transform patient experience...

Zappix, the Premier Provider of Visual IVR and Self-Service Solutions, partners with Cozera to provide an integrated solution of Self-Service and Secure Identity Authentication to Contact Centers. BURLINGTON, MASS.(PRWEB)Jan 17, 2023 —Zappixhas partnered withCozerato elevate its customer experiences by providing users with a secure identity authentication to simplify the user...

Zappix reports significant business growth during 2022 with close to 100% growth year over year, over a dozen new brands signing up for Zappix solutions, onboarding new clients via strategic partnerships, and record-setting usage by clients. BURLINGTON, MASS.(PRWEB)Jan 06, 2023 —Zappix, the leading provider of Visual Self-Service Solutions, has announced...

In response to the continued demand for automated self-service solutions for customer service call centers, the leading Visual Self-Service solutions provider has signed two new customers. BURLINGTON, MASS.(PRWEB)December 28, 2022 — Zappix, the leading Visual Self-Service solutions provider, has signed two new strategic customers for its industry-leading Visual IVR product....

BURLINGTON, MASS.(PRWEB)Dec 13, 2022 — For the last several years, Zappix clients have been able to push and pull information via APIs to automate self-service inquiries. Zappix has further advanced these capabilities by enabling clients to push user journey actions to CRM systems in real time. It allows agents to...

The Digital Patient Engagement Solution provider announced the launch of their Referral Management service with an existing healthcare client. BURLINGTON, MASS.(PRWEB)November 14, 2022 — Zappix has deployed an automated digital engagement solution that reminds patients of their referrals, explains the importance of those procedures, and drives the scheduling of appointments....

A national retailer for electronics launched Zappix Visual IVR to redirect inbound callers to digital self-service functions to overcome agent capacity shortages, reduce the number of calls agents receive, and improve average waiting times. BURLINGTON, MA.(PRWEB)Nov 03, 2022 —Zappix, a leading Visual and Digital Self-Service provider, has announced the launch...

Enterprises in the retail and travel & hospitality verticals have launched Zappix’s leading Visual Self-Service solution to improve customer experience. BURLINGTON, MASS.(PRWEB)Oct 26, 2022 —Zappix,a leading Visual and Digital Self-Service provider, has announced the launch of its services for new customers in diverse verticals. The company is expanding its customer...

Zappix completes the deployment of a fully integrated Visual Self-Service solution with Identity Management capabilities. BURLINGTON, MASS.(PRWEB)Oct 07, 2022 — A MEF white paper, “Mobile Network Solutions for Identity Verification powered by Twilio,”found that businesses report that authenticating customers and prospects is one of their organization’s top priorities. Twenty-five percent...

Zappix is among the 10 companies that are at the forefront of providing Healthcare Digital Transformation solutions and impacting the marketplace in the Healthcare Business Review annual listing. BURLINGTON, MASS.(PRWEB)Sep 21, 2022 — Zappix has been recognized as a leading Digital Transformation Solutions Provider 2022 in theHealthcare Business Review annual...