Send the right message, at the right time, to the right person, via the right media.
Preempt customer service calls and enhance CX by proactively messaging customers before they need to complain.
Digital outreach in customer service provides accessibility around the clock, allowing customers to seek assistance at their convenience, irrespective of time zones or business hours.
Zappix experiences earn an average NPS over 82 thanks to fast solutions and user-friendly interfaces.
Utilizing digital channels for customer service can be cost-effective compared to traditional methods. Automated responses, chatbots, and self-service options reduce the need for extensive human resources, and helps to automate workflows.
Reach your audience through the channels they prefer – text messages, emails, or outbound calls – all from a single, integrated platform.
Streamline your communication strategy with automated workflows. Set triggers, define responses, and let Digital Outreach handle the rest, ensuring timely and relevant interactions.
Tailor your messages based on customer data and interactions. Foster a sense of connection by delivering content that resonates with individual preferences.
Plan your outreach campaigns in advance with intuitive scheduling features.
Track the performance of your campaigns through detailed analytics, gaining insights to optimize future engagements.
Rest easy knowing that your communications comply with regulations. Digital Outreach prioritizes data security and ensures that your customer interactions adhere to industry standards.
Reach out to customers proactively and streamline the engagement process with Zappix Digital Outreach. Confirm appointments, inform or prepare customers, and get ahead of the curve on customer service interactions by sending the right message to the right customers at the right time.
Enhance your communication strategy with automated workflows and integrated message cadences. Plan your outreach campaigns efficiently by leveraging intuitive scheduling features, setting triggers, defining responses, and coordinating messages across various channels. This approach optimizes timing for increased engagement, ensuring well-structured and effective message sequences.
Reach your audience through the channels they prefer – text messages, emails, or outbound calls – all from a single, integrated platform. Make sure consumers stay continuously updated. Text messages, emails, robocalls, and more make sure customers see and hear what you want them to know, and connect them to the Zappix On-Demand App to self-serve their needs.
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Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.
