Zappix Studio

ACCELERATING SUCCESS
Create and amend intuitive visual experiences without coding through the best in class drag-and-drop Zappix Studio platform
Zappix Studio computer illustration

The Zappix Studio platform puts the power to design, build, update and launch innovative On-Demand experiences in your hands. Transform your CX on the fly with instant publishing.

Zappix Studio is your key to enhancing customer satisfaction, boosting agent productivity, and reducing contact center costs.

Build What You Need

E-Comm Self-Service

Transform CX for retail customer service callers quickly and easily.

E-Comm Self-Service

Turn tedious customer service interactions into the most enjoyable CX possible. Instantly answer customers through every digital channel.
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No-Show

Significantly reduce healthcare appointment no-shows and actively increase staff efficiency & productivity.

No-Show

Automated patient reminders and innovative self-service On-Demand Apps provide appointment confirmation, cancellation, & rescheduling.
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Claims Management

Submitting more robust insurance claims faster with integrated automation.

Claims Management

Faster more robust claims created by customers and automatically submitted to the right insurance department.
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Tracking Services

Simplify the complex shipping and logistics process with easy to use
self-service capabilities.

Tracking Services

Customers can instantly monitor shipment status and logistics providers can automatically send personalized, timely updates to cut costs.
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Digital Debt Collection

An automated, digital, and cost-effective solution for collecting micro-debts from a high volume of debtors.

Digital Debt Collection

Guide debtors through the collections process and create more successful collections with fast, personalized, and painless On-Demand experiences.
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Service Interruption

Dramatically ease the pressure on utility provider call centers during service interruptions.

Service Interruption

Escape the flood of interrupted service calls with instant, automatic responses and provide continuous updates to customers looking for more information.
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Build What You Need

E-Comm Self-Service
Turn tedious customer service interactions from any channel into the most enjoyable CX possible.
Learn More
No-Show
Significantly reduce healthcare appointment no-shows and actively increase staff efficiency & productivity.
Learn More
Claims Management
Submit more robust insurance claims faster with integrated automation.
Learn More
Tracking Services
Simplify the complex shipping and logistics process with easy to use self-service capabilities.
Learn More
Digital Debt Collection
An automated and cost-effective solution for collecting micro-debts from a high volume of debtors.
Learn More
Service Interruption
Dramatically ease the pressure on utility provider call centers during service interruptions.
Learn More

Business benefits

Low Burden Innovation

The no-code Zappix Studio system adds On-Demand customer experiences quickly without overworking your IT team.

Call Containment

Deflect more calls away from contact centers and customer service representatives with increased call containment rates.

Immediate Flexibility

Your decisions are transformed into virtually real-time updates and announcements thanks to instant publishing capabilities.
no coding required to use zappix studio

DRAG AND DROP

No coding required

Build On-Demand Apps and Visual IVR menus with Zappix Studio’s no-code platform. The best in class drag-and-drop system means shorter development and implementation cycles and less reliance on IT. Built-in RPA & integration engines make connecting your systems easier than ever. Choose from Zappix templates to customize your look and feel, or create a design to blend seamlessly with your brand identity.

LIGHTNING FAST

Succeed immediately

Every solution made through Zappix Studio lives in the cloud, with fast changes and instant publishing capabilities. Never make customers download app updates again thanks to automatic updates available immediately after they’re published. Edit and change existing implementations using Zappix Studio in minutes.
Zappix Visual IVR
Zappix Visual IVR

TOTAL COMPATIBILITY

Increase efficiency

Simple and easy to use Zappix Studio integrations mean automating repetitive solutions to customer service calls has never been faster. Simply copy and paste your API keys into the Zappix Studio integration center and join the automation revolution.

Capabilities that grow with you

User friendly
The Zappix Studio no-code solution turns anyone into a programmer thanks to user-friendly interfaces and helpful tutorials.
Omni-channel
Build Zappix solutions accessible from any and every channel your customers choose to optimize success.
Access controls
Allow limited access depending on different users’ roles. Control what capabilities each user sees with simple controls.
Seamless integrations
Zappix API connectivity quickly and seamlessly integrates Zappix solutions with any partner or third-party platforms you use.
Customized dashboards
Every user connected to Zappix Studio can choose customizable dashboard views to organize their workflows.
Self-service
Give customers the ability to solve customer service needs on their own and deflect calls away from the contact center.
Brand customization
Make sure every On-Demand experience conveys the same brand and messaging as the material you already distribute to customers.
Multi-lingual
Use Zappix Studio to customize the language of any Zappix solution for every market you do business in.

Resources

White Papers