Modern customers connect to Twitter, Facebook, and other social media. They see ads while browsing the web and watching television. They question chatbots and call customer service. The dozens of channels customers use to contact companies have created the hottest buzzword in the CX world: omnichannel. Most professionals miss the...
Visual IVR provides immediate solutions, passionate users, and transformative technology for retailers. Customers carry amazing potential in their pockets, thanks to our mobile-oriented culture. Smartphones empower consumers to achieve most goals on their own. They are opting for self-service options that are often faster and more direct than speaking with...
