Andrew Heath, Senior Director of the Utilities Practice at J.D. Power, says, “...interacting with their utilities — whether to check usage, pay a bill or report an outage —often seems like a step back into the dark ages of technology.” The need for improvement is clear, but can utility providers catch up …

No-show appointments have a huge impact on healthcare providers’ bottom lines. Missed appointments cost the US healthcare system $150 billion annually. Staff forced to sit and wait for patients that won’t arrive mean other patients are pushed out of time slots …

In a world of instant gratification and seemingly even faster communication, sending the right messages to customers is just as important as sending those messages at the right time. Clear and thoughtful customer communication can have positive ripple effects …

The Modernizing Government Technology Act officially calls on government agencies to apply for “modernization funding” and upgrade legacy systems. The emergence of affordable and transformative RPA technology has attracted the attention of the highest levels of power in the US …

The tools enabling businesses and enterprises to offer a positive customer experience are much more available than ever before. There are tons of software providers for every department in your company to ensure each team has …

The age of bots and automation is upon us. With so many options available and the benefits to automation apparent, one question remains for business leaders: What kind of automation is right for my business? To answer that question, we should not only …