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Customer Success Starts AFTER Implementation

Customer Success Starts AFTER Implementation

How adopting a “Continuous Improvement” mindset can add value for your customers and drive more revenue to your business. You just managed the successful implementation of your SaaS company’s product and the client is happy. Good…

2023 Contact Center Trends BPOs Should Prepare For

2023 Contact Center Trends BPOs Should Prepare For

As the BPO industry moves into 2023, it is set for significant transformation with the advent of cutting-edge technologies and trends. Advancements in AI, cloud-based solutions, and omnichannel communication drive innovation and enable organizations…

Top 7 Contact Center Trends for 2023

Top 7 Contact Center Trends for 2023

As we look to 2023, the contact center industry is poised for significant change as new technologies and trends emerge. Advances in artificial intelligence, cloud-based solutions, and omnichannel communication are driving innovation and allowing organizations to improve…

To App or Not to App: Is a Mobile App Right for You?

To App or Not to App: Is a Mobile App Right for You?

Between developing and maintaining a mobile app, corporations stand to spend thousands on a service that might not be used very often. One user’s tweet went viral when she cited the popular opinion that customers don’t want to download native apps for each business they…