Blog

How Customer Service Will Succeed With Automation

How Customer Service Will Succeed With Automation

AI. RPA. ML. A sea of abbreviations and technology is flooding every industry with automation options, but how do CX professionals sift through it all to find success? When CX leaders understand the full spectrum of automation and focus on value and volume, the answer …
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The Four Pillars of CX Transformation

The Four Pillars of CX Transformation

This is the first of a five blog series, where we’ll be walking through each of the four pillars of Zappix solutions, explaining how each one impacts CX and why customers respond so well to solutions that excel …
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Breaking the Barriers of CX Friction

Breaking the Barriers of CX Friction

A recent study found 3 in 10 Americans would rather watch paint dry than wait on hold. Friction-filled CX can be a bigger barrier than businesses anticipate. Streamlining the customer journey and cultivating truly frictionless …
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Blog

How Customer Service Will Succeed With Automation

How Customer Service Will Succeed With Automation

AI. RPA. ML. A sea of abbreviations and technology is flooding every industry with automation options, but how do CX professionals sift through it all to find success? When CX leaders understand the full spectrum of automation and focus on value and volume, the answer …
Read More →
The Four Pillars of CX Transformation

The Four Pillars of CX Transformation

This is the first of a five blog series, where we’ll be walking through each of the four pillars of Zappix solutions, explaining how each one impacts CX and why customers respond so well to solutions that excel …
Read More →