Blog

The Consumerization of Patient Engagement

The Consumerization of Patient Engagement

As we all get used to fast, digital solutions in our consumer interactions, our modern culture will begin to expect the same level of automation and digitization from our healthcare. Happier patients turn into more loyal patients and …
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Do Customers Actually Want Self-Service?

Do Customers Actually Want Self-Service?

Today’s customers clearly crave self-service customer support. Many are also used to calling customer service. Companies must bring self-service and automation to the channels customers are using if they want to see real CX success …
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The Sweet Appeal Of Understanding Customers

The Sweet Appeal Of Understanding Customers

A classic New England snow storm started the day with a short delay, but even the weather couldn’t stop those of us who attended from gaining great insights at SOCAP New England’s 2019 Winter Event. The event’s speakers highlighted the importance of conveying …
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Blog

The Consumerization of Patient Engagement

The Consumerization of Patient Engagement

As we all get used to fast, digital solutions in our consumer interactions, our modern culture will begin to expect the same level of automation and digitization from our healthcare. Happier patients turn into more loyal patients and …
Read More ➜
Do Customers Actually Want Self-Service?

Do Customers Actually Want Self-Service?

Today’s customers clearly crave self-service customer support. Many are also used to calling customer service. Companies must bring self-service and automation to the channels customers are using if they want to see real CX success …
Read More ➜