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Modern customer experiences are becoming more convenient and personalized every day. Healthcare providers and health systems can jump to the top of patient satisfaction by applying lessons learned from the consumer market …

According to Twilio research, companies that invested in digital customer engagement over the past two years saw an incredible 70% top-line revenue increase on average. Digital customer engagement is necessary in today’s digital world. Digital customer engagement …

Automated digital self-service brings a host of benefits to customer service and customer experience. Faster, less cumbersome interactions get callers to answers at lightning speed and can handle many more calls simultaneously compared to traditional live agents. Some tasks require human empathy, however. Call center managers should always think …

The combination of rich, easy to use visual interfaces and sought after automation has created solutions that benefit many levels of business. Solutions streamline customer service interactions, boost satisfaction among customers and employees, and are even being deployed to add efficiency and effectiveness …

2021 saw the world move to the next stage of the COVID-19 pandemic. Vaccines transformed peoples’ lives, WFH transformed the way we work, the resurgence of virus variants proved COVID could still impact our lives, and …

This blog explains how Genesys Cloud CX and the power of the Zappix Visual IVR solution make the entire customer experience fluid and seamless. In a recent episode of “Customer Experience Insights,” Lisa Goodson, Retail Industry Executive at Genesys, and Bob Barrows …

According to Shep Hyken and Forbes, 96% of customers will stop doing business with a company because of bad customer service. Improving customer satisfaction and delivering excellent customer service experiences should be more important than ever for today’s business leaders …

The pinnacle of CX isn’t total automation — it’s the perfect blend between self-service and agent assisted service that delivers successful resolutions to callers as fast and easy as possible. According to Zendesk, 69% of consumers first try to resolve their issue on their own, but …

Americans are quitting their jobs in record numbers. Many of those leaving are looking to change careers or find a higher-paying offer for the same position. The record-high numbers of workers changing jobs mean employers must pay workers more or …