Blog

Patient Engagement: the Key Competitive Advantage

Patient Engagement: the Key Competitive Advantage

As we all get used to fast, digital solutions in our consumer interactions, our modern culture will begin to expect the same level of automation and digitization from our healthcare When today’s healthcare providers deliver state-of-the-art engagement patients develop better …
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Customers Are Calling: Help Them!

Customers Are Calling: Help Them!

Research shows voice channels are the most preferred customer service channel. Customers are quite literally calling for contact center managers to add self-service to their CX. Current voice-channel IVR isn't satisfying customer self-service needs, but there is a modern alternative …
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How Customer Service Will Succeed With Automation

How Customer Service Will Succeed With Automation

AI. RPA. ML. A sea of abbreviations and technology is flooding every industry with automation options, but how do CX professionals sift through it all to find success? When CX leaders understand the full spectrum of automation and focus on value and volume, the answer …
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Blog

Patient Engagement: the Key Competitive Advantage

Patient Engagement: the Key Competitive Advantage

As we all get used to fast, digital solutions in our consumer interactions, our modern culture will begin to expect the same level of automation and digitization from our healthcare When today’s healthcare providers deliver state-of-the-art engagement patients develop better …
Read More →
Customers Are Calling: Help Them!

Customers Are Calling: Help Them!

Research shows voice channels are the most preferred customer service channel. Customers are quite literally calling for contact center managers to add self-service to their CX. Current voice-channel IVR isn't satisfying customer self-service needs, but there is a modern alternative …
Read More →