Blog

How Logistics Benefits From The Smartphone Revolution

How Logistics Benefits From The Smartphone Revolution

The Visual IVR and RPA combination is quickly launching the logistics and storage industries into the modern era through automation and the power of smartphones. Unleashing the full potential of the pocket computers we all carry in our pockets starts with …
Read More ➜
Enterprise Analytics Isn't Just About Big Data

Enterprise Analytics Isn’t Just About Big Data

Big data can make a big impact on enterprises, but only if companies can understand what the data means and act on that understanding. Understanding big data happens in three ways: reporting, analytics, and actionable analytics. Each data discipline builds on each other, adding insight and value in every phase …
Read More ➜
featured Comprehending the Touchpoint Explosion and Its Impact on CX

Comprehending the Touchpoint Explosion and Its Impact on CX

Consumers are constantly bombarded by media and frequently connect with enterprises through a plethora of touchpoints. Do you know all your customer touchpoints? NewVoiceMedia estimates businesses lose $75 Billion every year due to poor customer service. Creating consistently satisfying touchpoint interactions enhances customer experience and develops your brand. …
Read More ➜
Change Your Customer Service Grade from D-ecent to A-mazing

Change Your Customer Service Grade from D-ecent to A-mazing

Customer service is a critical area of improvement for enterprises. According to the 2017 State of Global Customer Service Report, 96% of customers say customer service is important in their choice of or loyalty to a brand. At the same time, 65% of customers have a more favorable view of brands that offer a …
Read More ➜
The Most Important Customer Service Technology

The Most Important Customer Service Technology

According to comScore’s 2017 Cross Platform Future in Focus report, the average American over 18-years-old spends 2 hours, 51 minutes on their smartphone every day. That number has been steadily rising year after year. We are all becoming increasingly dependent on our pocket supercomputers …
Read More ➜

Blog

How Logistics Benefits From The Smartphone Revolution

How Logistics Benefits From The Smartphone Revolution

The Visual IVR and RPA combination is quickly launching the logistics and storage industries into the modern era through automation and the power of smartphones. Unleashing the full potential of the pocket computers we all carry in our pockets starts with …
Read More ➜
Enterprise Analytics Isn't Just About Big Data

Enterprise Analytics Isn’t Just About Big Data

Big data can make a big impact on enterprises, but only if companies can understand what the data means and act on that understanding. Understanding big data happens in three ways: reporting, analytics, and actionable analytics. Each data discipline builds on each other, adding insight and value in every phase …
Read More ➜