This is the first of a five blog series, where we’ll be walking through each of the four pillars of Zappix solutions, explaining how each one impacts CX and why customers respond so well to solutions that excel …

eCommerce has huge potential for utilizing AI, but it requires some work to properly prepare for implementing AI and make its use effective. Leaders looking to implement AI must remember …

This year’s annual Fall NECCF event brought together contact center leaders from around the northeast to examine one goal: how to properly prepare for success in the future …

A recent study found 3 in 10 Americans would rather watch paint dry than wait on hold. Friction-filled CX can be a bigger barrier than businesses anticipate. Streamlining the customer journey and cultivating truly frictionless …

Implementing digital channels is the number one priority for contact center professionals today because innovative new solutions are helping in every corner of customer service …

Some companies and CEOs are under the impression modern digital transformation is all about beating their competitors in the market by attracting more customers with every fancy application and tech bling, but that philosophy misses a critical element …

Robotic Process Automation (RPA) is transforming CX and customer care. The ability to automate the repetitive, tedious tasks often occupying personnel in back offices and customer-facing contact centers can provide meaningful benefits …

Successful CX leaders know the potential impact automation and AI can have on their contact centers and customers. Realize that potential quickly by starting the automation journey with these five …

Today’s digitally connected, instant-gratification society demands fast responses and smooth experiences. A new business model for self-service automation is maintaining profits and helping BPOs stand out from the competition …