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The Customer Experience Investment: Why You Should be Prioritizing Superior CX
In today’s fast-paced business world, providing an exceptional customer experience has become more important than ever before. With customers having a wide range of choices available at their fingertips…
Raising the Bar: The Importance of Exceptional Patient Service in the Healthcare Industry
The healthcare industry has long been associated with impersonal experiences, with patients feeling like they are just a number in a system. However, there has been a growing recognition of the…
Customer Success Starts AFTER Implementation
How adopting a “Continuous Improvement” mindset can add value for your customers and drive more revenue to your business. You just managed the successful implementation of your SaaS company’s product and the client is happy. Good…
2023 Contact Center Trends BPOs Should Prepare For
As the BPO industry moves into 2023, it is set for significant transformation with the advent of cutting-edge technologies and trends. Advancements in AI, cloud-based solutions, and omnichannel communication drive innovation and enable organizations…
The Impact of Technology on Enhancing Contact Center Efficiency
The integration of technology in contact centers is playing a vital role in enhancing the efficiency of agents and improving the customer experience. One of the main areas of focus is the use of automation and AI to handle routine tasks and free…
Top 7 Contact Center Trends for 2023
As we look to 2023, the contact center industry is poised for significant change as new technologies and trends emerge. Advances in artificial intelligence, cloud-based solutions, and omnichannel communication are driving innovation and allowing organizations to improve…
In Your Contact Center – What is the Most Important KPI to Monitor?
The core of any company is customers. Not just any customers, but happy and loyal customers that is. Listening to current trends, specifically what your customers want, is how to create and keep those people enjoying your business…
3 Ways to Maximize Productivity in Your Contact Center for the Holiday Rush
As the holiday season approaches, every team starts to feel that seasonal spike in business. While many people find this time to be very exciting and joyful, for some employees it is the time of year that their most demanding work is anticipated.
To App or Not to App: Is a Mobile App Right for You?
Between developing and maintaining a mobile app, corporations stand to spend thousands on a service that might not be used very often. One user’s tweet went viral when she cited the popular opinion that customers don’t want to download native apps for each business they…