As we all get used to fast, digital solutions in our consumer interactions, our modern culture will begin to expect the same level of automation and digitization from our healthcare. Happier patients turn into more loyal patients and …

Today’s customers clearly crave self-service customer support. Many are also used to calling customer service. Companies must bring self-service and automation to the channels customers are using if they want to see real CX success …

Today’s customers want faster service available when they needed it, wherever they are, and preferably through a self-service option. Adding Visual IVR to your business’ digital transformation project …

It was a great honor to be named one of CRM Magazine’s 2019 CRM Awards Rising Stars. The award stands as validation for the incredible year of growth and innovation 2018 became for Zappix …

Automated technology has completely transformed the customer experience landscape over the past few years. The pinnacle of CX isn’t total automation, however — it’s the perfect blend between self-service and agent assisted service …

A classic New England snow storm started the day with a short delay, but even the weather couldn’t stop those of us who attended from gaining great insights at SOCAP New England’s 2019 Winter Event. The event’s speakers highlighted the importance of conveying …