Blog

Customers Are Calling: Help Them!

Customers Are Calling: Help Them!

Research shows voice channels are the most preferred customer service channel. Customers are quite literally calling for contact center managers to add self-service to their CX. Current voice-channel IVR isn't satisfying customer self-service needs, but there is a modern alternative …
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How Customer Service Will Succeed With Automation

How Customer Service Will Succeed With Automation

AI. RPA. ML. A sea of abbreviations and technology is flooding every industry with automation options, but how do CX professionals sift through it all to find success? When CX leaders understand the full spectrum of automation and focus on value and volume, the answer …
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The Four Pillars of CX Transformation

The Four Pillars of CX Transformation

This is the first of a five blog series, where we’ll be walking through each of the four pillars of Zappix solutions, explaining how each one impacts CX and why customers respond so well to solutions that excel …
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Blog

Customers Are Calling: Help Them!

Customers Are Calling: Help Them!

Research shows voice channels are the most preferred customer service channel. Customers are quite literally calling for contact center managers to add self-service to their CX. Current voice-channel IVR isn't satisfying customer self-service needs, but there is a modern alternative …
Read More →
How Customer Service Will Succeed With Automation

How Customer Service Will Succeed With Automation

AI. RPA. ML. A sea of abbreviations and technology is flooding every industry with automation options, but how do CX professionals sift through it all to find success? When CX leaders understand the full spectrum of automation and focus on value and volume, the answer …
Read More →