Blog

On Demand Expectations: The Next Generation's CX

On Demand Expectations: The Next Generation’s CX

Our modern culture has developed a need for speed that has quickly embedded itself across industries. Customers want their issues resolved now, resolved simply, and resolved quickly. It’s time for the customer service industry to catch up to the on-demand generation’s timetable …
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Zappix Visual IVR

How AI Is Impacting Customer Service

The advancement of technology has not only contributed to the level of service customers expect but also a business’ capability to provide that service. With technology at their fingertips, customers expect everything immediately. The same is true when …
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Humans and Robots Should Work in Harmony

Humans and Robots Should Work in Harmony

Automated processes and self-service capabilities streamline customer service, reduce average handling time per interaction, and enhance customer service. Not every interaction should be streamlined, however. HBR cites customer effort — “the work [customers] must do to get their problem solved” — as the …
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Blog

On Demand Expectations: The Next Generation's CX

On Demand Expectations: The Next Generation’s CX

Our modern culture has developed a need for speed that has quickly embedded itself across industries. Customers want their issues resolved now, resolved simply, and resolved quickly. It’s time for the customer service industry to catch up to the on-demand generation’s timetable …
Read More ➜