E-Comm Self-Service

Deploy fast, straightforward, easy-to-use CX whenever and wherever customers need while purposeful automation deflects tedious calls away from live customer service agents.
Zappix Visual IVR

Unparalleled Excellence

Improve call containment rates, lower average handle time (AHT), and improve customer satisfaction with incredibly fast, successful customer interactions.
Increases call containment rates
Lowers contact center costs by reducing calls to agents
Automates tedious processes
Reduces Average Handle Time (AHT)
Decreases live agent burnout
Improves customer experience
Visual IVR Process

1. Call Contact Center

2. Select Digital Self-Service

3. Complete Interaction Without Speaking With A Live Agent

Visual IVR Show Off Your CX Graphic
Revolutionary Zappix technology turns customer service interactions into state of the art self-service experiences, smoothly guiding callers directly to the solution they need.
Frictionless E-Comm Self-Service experiences consistently earn Net Promotor Scores (NPS) over 85, and successfully resolve almost every customer service call forwarded to them. Fast, successful, and enjoyable interactions increase customer satisfaction and loyalty, growing Customer Lifetime Value (CLV) as a result.
Provide best-in-class Zappix Self-Service solutions to your customers wherever and whenever they need through instantly available On-Demand Apps.
This revolutionary Zappix omni-channel technology connects consumers directly to the answers they need through any channel they use. SMS messages, website links, QR codes, email signatures and any other digital channel becomes convenient, easy-to-use, automated self-service thanks to On-Demand Apps and Zappix E-Comm Self-Service.
Zappix Visual IVR
zappix robotic process automation RPA Cuts to the chase
The Zappix E-Comm Self-Service solution leverages Zappix Robotic Process Automation (RPA) bots built specifically for customer service applications.
Purposeful, intelligent automation integrations make Zappix interactions lightning fast and relieve pressure on your live customer service representatives. Capturing the vast majority of tiresome, repetitive customer service calls, live agents are free to focus on more high-value interactions where their expertise can be best put to use.

Perfect for:

WISMO Requests

Customers log in with brand account or submit order information and Customer Service RPA bots automatically retrieve order status details from your databases.

Returns Processing

Customers use an integrated Zappix smart form to start the returns process, and RPA bots automatically update your records and create a shipping label for customers.

Loyalty Programs

Loyal customers log in to their account through secure Zappix channels for instant access to view their rewards points total, browse offers, and learn how to unlock more rewards.

Product Registration

The fastest, most reliable, and most convenient product registration system on the market. Customers simply scan a QR code and connect to a smart form with their product information already filled out.

Saved over $47K in the first 3 months

while dramatically improving CX

Targeted Banners

Add promotional banners to your Visual IVR and On-Demand Apps to increase revenue while the Zappix E-Comm Self-Service solution streamlines customer care and increases customer satisfaction.
Specify various triggers so your banners target the perfect customer or prospect to add value to their interaction and increase sales. Change out promotional campaigns on the fly with the best in class drag-and-drop Zappix Studio and publish your newly designed banners instantly thanks to cloud-based Zappix systems.
no coding required to use zappix studio
Zappix Visual IVR

Survey Engine

In today's customer-centric retail landscape understanding the voice of the customer is critical to commercial success. Get to know your consumers with instantly available, painless surveys.
Every Zappix Visual IVR interaction concludes with an NPS survey designed to connect your development teams directly to customer insights. Open responses give consumers the opportunity to identify the best aspects of your customer experience, and highlight areas of improvement to help build the perfect CX.

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