RETAIL
E-Comm Self-Service
Deploy fast, straightforward, easy-to-use CX whenever and wherever customers need while purposeful automation deflects tedious calls away from live customer service agents.
Self-Service Made Simple
Improve call containment rates, lower average handle time (AHT), and improve customer satisfaction with incredibly fast, successful customer interactions.
Increases call containment rates
Lowers contact center costs by reducing calls to agents
Automates tedious processes
Reduces Average Handle Time (AHT)
Decreases live agent burnout
Improves customer experience
Try It Yourself
Improve Containment
Zappix Visual IVR provides personalized self-service experiences to callers.
Revolutionary Zappix technology turns customer service interactions into state of the art self-service, smoothly guiding callers directly to the solution they need.
Frictionless E-Comm Self-Service experiences consistently earn Net Promotor Scores (NPS) over 85, and successfully resolve almost every customer service call forwarded to them. Fast, successful, and enjoyable interactions increase customer satisfaction and loyalty, growing Customer Lifetime Value (CLV) as a result.
Wherever. Whenever.
Rich visual interfaces available 24/7 to customers on any digital device.
Provide best-in-class Zappix Self-Service solutions to your customers at the right time, through the channels they prefer through instantly available On-Demand Apps.
This revolutionary Zappix multi-channel technology connects consumers directly to the answers they need through any channel they use. SMS messages, website links, QR codes, email signatures and any other digital channel becomes convenient, easy-to-use, automated self-service thanks to On-Demand Apps and Zappix E-Comm Self-Service.
Connected Automation
Purposeful automation coordinates between backend systems and your customers.
The Zappix E-Comm Self-Service solution leverages Zappix Robotic Process Automation (RPA) bots built specifically for customer service applications.
Intelligent automation integrations make Zappix interactions lightning fast and relieve pressure on your live customer service representatives. Capturing the vast majority of tiresome, repetitive customer service calls, live agents are free to focus on more high-value interactions where their expertise can be best put to use.
Perfect for:
WIZMO Requests
Customers log in with brand account or submit order information and Customer Service RPA bots automatically retrieve order status details from your databases.
Loyalty Programs
Loyal customers log in to their account through secure Zappix channels for instant access to view their rewards points total, browse offers, and learn how to unlock more rewards.
Returns Processing
Customers use an integrated Zappix smart form to start the returns process, and RPA bots automatically update your records and create a shipping label for customers.
Product Registration
The fastest, most reliable, and most convenient product registration system on the market. Customers simply scan a QR code and connect to a smart form with their product information already filled out.
3 minute AHT reduction
80% Call Containment
NPS over 55
