On-Demand Apps
EMPOWER CUSTOMERS
Innovative, visual web-apps deliver digital self-service to customers over any digital channel to swiftly solve customer needs and avoid a call to customer service — rich app-like experiences with no download needed.
Cloud-based, intuitive web-apps provide end-to-end automation for common service needs like order tracking, appointment confirmation, FAQs, and more.
The benefits of native apps with none of the drawbacks.
Customers instantly access On-Demand Apps whenever they need them, through any digital channel they choose. Zappix On-Demand Apps provide all the advantages of native apps without the cost to build and the effort to maintain them.
The On-Demand App Advantage
Fraction of the cost & time to build vs. native apps
Eliminates the need for native apps
Speed: make changes in the blink of an eye
Multi-channel
(digital delivery)
Modify content quickly & at minimal to no cost
Backend integration with workflow automation
No download required
Intuitive web-apps
Cloud based
Rich, native-app capabilities
Your Own On-Demand App Demo
Business Benefits
Multi-Channel
Digitally connect with users through whatever channel they prefer: website links, widgets, QR codes, embedded URLs, email, business cards, and more…
Call Containment
Deflect more calls away from contact centers and customer service representatives with increased call containment rates.
Cost Savings
Automated Visual IVR interactions get more successful resolutions while reducing your contact center budget.
Average Handle Time
Your customers help solve customer service issues and decrease average handle time (AHT) with smart self-service.
SELF-SERVICE
Faster problem solving
Straightforward, easy to use customer self-service capabilities fine-tuned to the most common customer service issues your consumers face. Put the power to solve your main customer service needs in consumers’ hands and free up your live agents to focus on complex, high value-added interactions where their skills can be put to the best use.
OMNICHANNEL
Meet them where they are
Customers today connect with corporations through a litany of digital channels. Ultra-versatile, omnichannel On-Demand Apps bring the power of comprehensive self-service capabilities to every one of them. Add a modern, enjoyable customer service experience to any channel your customers use and expand your service reach.
