On-Demand Apps

EMPOWER CUSTOMERS
Give your customers instant access to self-service virtual apps to swiftly solve their needs and avoid a call to customer service or an needless native app download
On-Demand Apps Zappix Demos

Customers immediately enjoy On-Demand Apps whenever they need them, through any channel they choose. Zappix On-Demand Apps provide all the advantages of native apps without the cost to build and the effort to maintain them.

Speedy implementation, instant access, immediate updates, and omnichannel connections create a superior self-service experience.

Your Own On-Demand App Demo

Business benefits

Net Promoter Score

Zappix On-Demand App experiences earn an average NPS over 82 thanks to fast solutions and user-friendly interfaces.

Call Containment

Deflect more calls away from contact centers and customer service representatives with increased call containment rates.

Cost Savings

Automated On-Demand App interactions get more successful resolutions while reducing your contact center budget.

Average Handle Time

Your customers help solve customer service issues and decrease average handle time (AHT) with smart self-service.
zappix on-demand apps self-service checklist

SELF-SERVICE

Solve problems

Straightforward, easy to use customer self-service capabilities fine-tuned to the most common customer service issues your consumers face. Put the power to solve your main customer service needs in consumers’ hands and free up your live agents to focus on complex, high value-added interactions where their skills can be put to the best use.

OMNICHANNEL

Meet them where they are

Customers today connect with corporations through a litany of digital channels. Ultra-versatile, omnichannel On-Demand Apps bring the power of comprehensive self-service capabilities to every one of them. Add a modern, enjoyable customer service experience to any channel your customers use and expand your service reach.
Zappix Visual IVR
Zappix Visual IVR

VIRTUAL APPS

Avoid the obstacles

Legacy native apps are difficult to manage. They cost tens of thousands of dollars to create and thousands more to maintain. The average app loses 90% of users within the first 30 days after download and face a challenge even being downloaded by consumers in the first place. On-Demand Apps don’t require any downloads, take seconds to update, and serve as the comprehensive tool your customers have been waiting for.

Capabilities that grow with you

Self-service
Give customers the ability to solve customer service needs on their own and deflect calls away from the contact center.
Omni-channel
Distribute powerful new self-service capabilities through any and every channel customers choose.
Brand customization
Make sure every On-Demand App conveys the same brand and messaging as the material you already distribute to customers.
Seamless integrations
Zappix On-Demand Apps leverage loose coupling to easily connect to any partner or third-party backend system or database you use.
Multi-lingual
Zappix On-Demand Apps can be deployed in any language, making the solution flexible for every market you do business in.
User behavior analytics
Understand user trends and see exactly how On-Demand Apps enhance your CX thanks to automatic user behavior tracking.
Contextual transfers
Every piece of information submitted to Zappix On-Demand Apps is swiftly transferred to agents if customers opt to speak with a live agent.

Resources

Zappix Case Study:

Arts & crafts retailer

Zappix Case Study:
Arts & Crafts Retailer
Zappix Visual IVR
Fact Sheet