On-Demand Apps

On-Demand Apps

EMPOWER CUSTOMERS
Innovative, visual web-apps deliver digital self-service to customers over any digital channel to swiftly solve customer needs and avoid a call to customer service — rich app-like experiences with no download needed.
Zappix Visual IVR

Cloud-based, intuitive web-apps provide end-to-end automation for common service needs like order tracking, appointment confirmation, FAQs, and more.

The benefits of native apps with of the drawbacks.

Customers instantly access On-Demand Apps whenever they need them, through any digital channel they choose. Zappix On-Demand Apps provide all the advantages of native apps without the cost to build and the effort to maintain them.

The On-Demand App Advantage

Fraction of the cost & time
to build vs. native apps

Speed: make changes
in the blink of an eye

Modify content quickly
& at minimal to no cost

No download required

Cloud based

Eliminates the need for
native apps

Multi-channel
(digital delivery)

Backend integration with
workflow automation

Intuitive web-apps

Rich, native-app capabilities

Your Own On-Demand App Demo

Business Benefits

Multi-Channel

Digitally connect with users through whatever channel they prefer: website links, widgets, QR codes, embedded URLs, email, business cards, and more...

Call Containment

Deflect more calls away from contact centers and customer service representatives with increased call containment rates.

Cost Savings

Automated On-Demand App interactions get more successful resolutions while reducing your contact center budget.

Average Handle Time

Your customers help solve customer service issues and decrease average handle time (AHT) with smart self-service.

SELF-SERVICE

Faster problem solving

Straightforward, easy to use customer self-service capabilities fine-tuned to the most common customer service issues your consumers face. Put the power to solve your main customer service needs in consumers’ hands and free up your live agents to focus on complex, high value-added interactions where their skills can be put to the best use.

OMNICHANNEL

Meet them where they are

Customers today connect with corporations through a litany of digital channels. Ultra-versatile, omnichannel On-Demand Apps bring the power of comprehensive self-service capabilities to every one of them. Add a modern, enjoyable customer service experience to any channel your customers use and expand your service reach.
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POWERFUL ZAPPIX STUDIO

Unleash real innovation

Cloud-based Mobile On-Demand Apps don’t require any downloads, take seconds to update, and serve as the comprehensive tool your customers have been waiting for. All the advantages of legacy native apps with none of the drawbacks like cost to build and maintenance.

Capabilities that grow with your business

Self-service
Give customers the ability to solve customer service needs on their own and deflect calls away from the contact center.
Omni-channel
Distribute powerful new self-service capabilities through any and every channel customers choose.
Brand customization
Make sure every On-Demand App conveys the same brand and messaging as the material you already distribute to customers.
Seamless integrations
Zappix On-Demand Apps leverage loose coupling to easily connect to any partner or third-party backend system or database you use.
Multi-lingual
Zappix On-Demand Apps can be deployed in any language, making the solution flexible for every market you do business in.
User behavior analytics
Understand user trends and see exactly how On-Demand Apps enhance your CX thanks to automatic user behavior tracking.
Contextual transfers
Every piece of information submitted to Zappix On-Demand Apps is swiftly transferred to agents if customers opt to speak with a live agent.

Resources

Zappix Case Study:

Hibbett &
City Gear

Zappix Case Study:
Hibbett &
City Gear
Zappix Visual IVR
Fact Sheet
Zappix Case Study:
Arts & Crafts Retailer
Zappix Case Study:
Fashion Retailer