Healthcare

HIPAA-compliant patient interaction solutions

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NPS Ease of Use Score
-
Fewer Seconds AHT
%
Call Containment Rate
%
Customers Return Directly
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Increase Self Service

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Reduce Calls to Live Agents

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Lower Costs at Contact Centers

Use Cases

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View Records

Securely connect patients to medical records through visual menus with HIPAA-compliant security protocols
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Schedule Appointments

Show patients open dates, schedule future appointments, and change current healthcare appointments
find a physician in your healthcare network

Physician Lookup

Refer patients to physicians in their healthcare network
store locator use case

Hospital Locator

Direct patients to healthcare centers near them
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Video Chat

Meet low-mobility patients digitally through video
healthcare insurance check

Coverage Check

Check if insurance coverage matches healthcare

Always On

Answer patient questions through every channel they access. Embed transformative digital self-service capabilities in prescription pads, email correspondences, site pages and more. Zappix intuitive virtual app environments meet patients where they are with the Always On solution.

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On Demand

Instantly allow patients to conveniently reschedule appointments, check insurance availability, and more when they choose a Zappix On Demand experience from traditional IVR menus.

Multi Menu

Fully immerse callers in Multi Menu virtual app capabilities to guide them through every aspect of interactions with secure, HIPPA-compliant, Zappix technology. Meet patients digitally through video appointments, serve patients medical records, remind users of appointment dates and more.

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Healthcare

Healthcare

HIPAA-compliant patient interaction solutions

healthcare empty overlay
Play Video

Increase Self Servce

Reduce Calls to Live Agents

Lower Costs at Contact Centers

mobile verticals icons
View Records
Securely connect patients to medical records through visual menus with HIPAA-compliant security protocols
Schedule Appointments
Show patients open dates, schedule future appointments, and change current healthcare appointments
Physician Lookup
Refer patients to physicians in their healthcare network
Hospital Locator
Direct patients to healthcare centers near them
Video Chat
Meet low-mobility patients digitally through video
Coverage Check
Check if insurance coverage matches healthcare

Always On

Answer patient questions through every channel they access. Embed transformative digital self-service capabilities in prescription pads, email correspondences, site pages and more. Zappix intuitive virtual app environments meet patients where they are with the Always On solution.

On Demand

Instantly allow patients to conveniently reschedule appointments, check insurance availability, and more when they choose a Zappix On Demand experience from traditional IVR menus.

Multi Menu

Fully immerse callers in Multi Menu virtual app capabilities to guide them through every aspect of interactions with secure, HIPPA-compliant, Zappix technology. Meet patients digitally through video appointments, serve patients medical records, remind users of appointment dates and more.