Healthcare

HIPAA-compliant patient interaction solutions

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%
Missed Appt. Reduction
NPS Ease of Use Score
%
Call Containment Rate
-
Fewer Seconds AHT
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Appointment Confirmation

update insurance info icon

Update Insurance Information

schedule appointment icon

Schedule Appointments

update patient info icon

Update Patient Information

Use Cases

healthcare insurance check

Appointment Confirmation

Automatically and proactively confirm appointments with patients through text message or email to reduce no-shows
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Schedule Appointments

Show patients open dates, schedule future appointments, and change current healthcare appointments
find a physician in your healthcare network

Physician Lookup

Refer patients to physicians in their healthcare network quickly and easily
store locator use case

Hospital Locator

Direct patients to relevant healthcare centers near them for treatment
healthcare medication refill image

Refills

Process requests for refills and automatically update healthcare records
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View & Update Records

Securely connect patients to medical records

Always On

Answer patient questions through every channel they access. Embed transformative digital self-service capabilities in prescription pads, email correspondences, site pages and more. Zappix intuitive virtual app environments meet patients where they are with the Always On solution.

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On Demand

Instantly allow patients to conveniently reschedule appointments, check insurance availability, and more when they choose a Zappix On Demand experience from traditional IVR menus.

Multi Menu

Fully immerse callers in Multi Menu virtual app capabilities to guide them through every aspect of interactions with secure, HIPAA-compliant, Zappix technology. Meet patients digitally through video appointments, serve patients medical records, remind users of appointment dates and more.

multi menu image

Healthcare

Healthcare

HIPAA-compliant patient interaction solutions

healthcare empty overlay
Play Video

Appointment Confirmation

Update Insurance Information

Schedule Appointments

Update Patient Information

appointment confirm icon
update insurance info icon
schedule appointment icon
update patient info icon
View Records
Securely connect patients to medical records through visual menus with HIPAA-compliant security protocols
Appointment Confirmation
Automatically confirm or reschedule appointments to reduce no-shows
Schedule Appointments
Show patients open dates, schedule future appointments, and change current healthcare appointments
Physician Lookup
Refer patients to physicians in their healthcare network
Hospital Locator
Direct patients to healthcare centers near them
Refills
Digitally process and complete patient requests for medication refills

Always On

Answer patient questions through every channel they access. Embed transformative digital self-service capabilities in prescription pads, email correspondences, site pages and more. Zappix intuitive virtual app environments meet patients where they are with the Always On solution.

On Demand

Instantly allow patients to conveniently reschedule appointments, check insurance availability, and more when they choose a Zappix On Demand experience from traditional IVR menus.

Multi Menu

Fully immerse callers in Multi Menu virtual app capabilities to guide them through every aspect of interactions with secure, HIPAA-compliant, Zappix technology. Meet patients digitally through video appointments, serve patients medical records, remind users of appointment dates and more.